topic Re: Question about picture keeper & old phone in Electronics

Question about picture keeper & old phone

Kitty Galore — Sun, 02 Nov 2025 20:49:04 GMT

i have an old phone that died awhile back , and I didnt back up my photos in the cloud . I just wondered if any of you techies would know if the picture keeper could retrieve my photos perhaps ?🤔

Re: Question about picture keeper & old phone

Still Raining — Sun, 02 Nov 2025 20:57:45 GMT

Wouldn't it depend on exactly how it died? Merely a bad battery? Cracked screen?

Re: Question about picture keeper & old phone

Tori3569 — Sun, 02 Nov 2025 21:37:58 GMT

@Still Raining wrote:
Wouldn't it depend on exactly how it died? Merely a bad battery? Cracked screen?

Yes, these are correct. If it's completely dead, you may be able to fix the charging port or change the battery and get it back to normal. If not, it would really depend on the phone and how you set it up originally--cloud back up or not.

Re: Question about picture keeper & old phone

Kitty Galore — Mon, 03 Nov 2025 01:56:54 GMT

well I went to check my texts one day and my phone didn't turn on and was dead . It will not turn on anymore . It was heartbreaking to lose all my photos ! Fortunately I have some of the same on my iPad and friends and family still had some they could provide to my new phone . But 100's are gone. I was hoping the picture saver could somehow get them. Oh and I did try a new battery at first thinking that was the issue, it wasn't .

Re: Question about picture keeper & old phone

Kitty Galore — Mon, 03 Nov 2025 01:58:22 GMT

@Tori3569 wrote:
@Still Raining wrote:
Wouldn't it depend on exactly how it died? Merely a bad battery? Cracked screen?

Yes, these are correct. If it's completely dead, you may be able to fix the charging port or change the battery and get it back to normal. If not, it would really depend on the phone and how you set it up originally--cloud back up or not.

no cloud back up @Tori3569

Re: Question about picture keeper & old phone

CalminHeart — Mon, 03 Nov 2025 12:04:59 GMT

My disabled sister just got a new phone but didn't take her old one so info and pictures could be transferred. I told her to go back to her phone company and see if they can do it.

Re: Question about picture keeper & old phone

mrshckynut — Mon, 03 Nov 2025 18:30:27 GMT

@Kitty Galore I have read there are some software programs out there that can recover programs including photos from phones that won't turn on

mrshckynut

Re: Question about picture keeper & old phone

gadgetgal613 — Tue, 04 Nov 2025 11:20:19 GMT

@Kitty Galore wrote:
i have an old phone that died awhile back , and I didnt back up my photos in the cloud . I just wondered if any of you techies would know if the picture keeper could retrieve my photos perhaps ?🤔

It all depends on why the phone failed. If the hard drive or SS card is the problem, your photos are gone. If it's the power supply, there are ways to retrieve the data if you, or a tech professional, can access the data. I had an iMac's regular hard drive fail and the cost to retrieve the data was outrageous. You'll need a professional to determine why the phone failed.

Re: Question about picture keeper & old phone

Kitty Galore — Tue, 04 Nov 2025 23:40:26 GMT

@mrshckynut wrote:
@Kitty Galore I have read there are some software programs out there that can recover programs including photos from phones that won't turn on

mrshckynut

@mrshckynut I will look into that . Do you have any idea where I would find the software ? If I could find something to retrieve my photos that would be fantastic!

Re: Question about picture keeper & old phone

Kitty Galore — Tue, 04 Nov 2025 23:43:24 GMT

@gadgetgal613 wrote:
@Kitty Galore wrote:
i have an old phone that died awhile back , and I didnt back up my photos in the cloud . I just wondered if any of you techies would know if the picture keeper could retrieve my photos perhaps ?🤔
It all depends on why the phone failed. If the hard drive or SS card is the problem, your photos are gone. If it's the power supply, there are ways to retrieve the data if you, or a tech professional, can access the data. I had an iMac's regular hard drive fail and the cost to retrieve the data was outrageous. You'll need a professional to determine why the phone failed.

@gadgetgal613 @I brought it to one of those places in my area. I have no idea o how knowledgeable he was but he said nothing could be done .

Re: Question about picture keeper & old phone

gadgetgal613 — Wed, 05 Nov 2025 11:26:42 GMT

@Kitty Galore wrote:
@gadgetgal613 wrote:
@Kitty Galore wrote:
i have an old phone that died awhile back , and I didnt back up my photos in the cloud . I just wondered if any of you techies would know if the picture keeper could retrieve my photos perhaps ?🤔
It all depends on why the phone failed. If the hard drive or SS card is the problem, your photos are gone. If it's the power supply, there are ways to retrieve the data if you, or a tech professional, can access the data. I had an iMac's regular hard drive fail and the cost to retrieve the data was outrageous. You'll need a professional to determine why the phone failed.
@gadgetgal613 @I brought it to one of those places in my area. I have no idea o how knowledgeable he was but he said nothing could be done .

Sounds like the storage area of the phone or SS drive has failed. I'm sorry this happened but, this is a reminder to everyone, never have only one copy of anything you can't afford to lose.

Re: Question about picture keeper & old phone

pigletsmom2 — Sat, 08 Nov 2025 15:13:45 GMT

Where were the photos being saved on that phone? If it was to a micro SD card then they should actually be on the card and not the phone and retrievable from that. You just need to take the card out.

Re: Question about picture keeper & old phone

PKSUPPORT — Wed, 19 Nov 2025 20:38:59 GMT

The Picture Keeper Connect works with an app to run the backup. You would need to be able to use the phone to retrieve the photos.

We hope you have luck with some of the other suggested comments!

Picture Keeper is a great solution for preventing the loss of your precious photos and videos. Unfortunately, we all know someone who has had this happen to them.