topic Re: Help Needed: Stuck in a Yahoo Email Security Loop in Electronics

Help Needed: Stuck in a Yahoo Email Security Loop

sammybs — Wed, 01 Oct 2025 17:50:13 GMT

I'm having trouble signing into my Yahoo Email accounts. It isn't a password problem. The passwords for each email account are correct but when I try to sign into Email Account 1, a Yahoo security message tells me that I need a code that will be sent to Email Account 2. However, when I try to sign into Email Account 2 to obtain the code to access Email Account 1, the Yahoo security message says I need a code from Email Account 1 in order to access Email Account 2.

In short, I'm stuck in a loop because i can't access Account 1 without having access to Account 2, and I can't access Account 2 without having access to Account 1.

Has anyone had this problem before? Any suggestions would be greatly appreciated.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

Susan Louise — Wed, 01 Oct 2025 18:04:59 GMT

@sammybs I don't know what type of device you are using...laptop? mobile phone? tablet?

Try giving it a good clean - clear out your cache would be my suggestion. Then shut the device down or at least restart it.

In most cases it helps.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

sammybs — Wed, 01 Oct 2025 18:38:10 GMT

Thank you for the suggestions. I'm using a MacBook Air, but when I couldn't sign in using that device, I tried to sign in through my work PC (which I've used in the past to access my email accounts), and got the same message. I cleared the caches on those devices, shut them down, and restarted them but I still get the messages that Account 1 needs a code from Account 2, and Account 2 needs a code from Account 1. I even reset my home internet in case it was a problem related to that, but the problem still remained.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

Mz iMac — Wed, 01 Oct 2025 18:40:43 GMT

@sammybs In addition to the excellent advise Susan Louise fonted.........

Your account FREE?

If premium-->

=======================================

Per Yahoo Knowledge Base Articles......

All the above are from Yahoo's Help page which you should visit for help. Not everyone uses Yahoo FREE or premium email.

============================================

Research your issue on YouTube's Tutorials. Videos are better than a 1000 words.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

willowbark — Wed, 01 Oct 2025 19:39:49 GMT

There should be an option to add your mobile phone number so they can send you a text with a code.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

SilleeMee — Wed, 01 Oct 2025 22:24:48 GMT

There's a thing called Account Recovery Form. Do a search to get more info about that.

Also try reinstalling the Yahoo mail app.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

Tori3569 — Thu, 02 Oct 2025 03:18:46 GMT

@sammybs wrote:
I'm having trouble signing into my Yahoo Email accounts. It isn't a password problem. The passwords for each email account are correct but when I try to sign into Email Account 1, a Yahoo security message tells me that I need a code that will be sent to Email Account 2. However, when I try to sign into Email Account 2 to obtain the code to access Email Account 1, the Yahoo security message says I need a code from Email Account 1 in order to access Email Account 2.
In short, I'm stuck in a loop because i can't access Account 1 without having access to Account 2, and I can't access Account 2 without having access to Account 1.
Has anyone had this problem before? Any suggestions would be greatly appreciated.

I've had yahoo email forever. I do have 2 different email addresses on the yahoo email. However long ago it was when I set up the recovery contacts, it would not take another yahoo email address. I had to put in my work email and my cell phone number to complete the set up.

I'm honestly surprised you were able to use another yahoo for the recovery email. Since a phone number was posted upthread I'd definitely call them for help.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

gadgetgal613 — Thu, 02 Oct 2025 09:55:14 GMT

I agree. I have my accounts, not Yahoo, set up for a text or e-mail message to be sent if verification is required. I almost always choose a text message.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

gardenman — Thu, 02 Oct 2025 12:13:23 GMT

Yeah, text messages solve a lot of these kinds of problems.

I was stuck in a loop like that with McAfee many years ago. Their security software prevented internet access until after I went online to verify my identity, which I couldn't do as their software was preventing me from going online. Tech support was no help.

"You have to go online to verify your identity." But your software won't let me go online! "That's because you haven't gone online to verify your identity. Once you do that, it'll let you go online." I just deleted the software and decided I'd never use McAfee again.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

sammybs — Tue, 07 Oct 2025 20:22:08 GMT

You have to be able to get into your account to add the phone number, and I can't get into the account.

I added my phone number to accounts that I could get in.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

sammybs — Tue, 07 Oct 2025 20:24:07 GMT

I tried calling for help, and even sent them a copy of my Driver Licence. However, they told me that they couldn't verify the account was mine so they told me to go the Help Center, and then hung up without telling me why they couldn't verify it was me.

Re: Help Needed: Stuck in a Yahoo Email Security Loop

SilleeMee — Tue, 07 Oct 2025 21:06:43 GMT

@sammybs

Did you submit a Yahoo Account Recovery Form?

Re: Help Needed: Stuck in a Yahoo Email Security Loop

sammybs — Wed, 08 Oct 2025 00:33:30 GMT

Thank you. I tried with the same results. The form still prompts you to verify your account identity, which I can't do since it requires me to access another account that is requiring verification from the first account. It's very frustratig. They don't provide me wiht the option of answering the security questions I provided them with when I opened the accounts. They want a code from another email account, or a code texted to a phone number, but they pretend that the security questions don't exist (which they do since I used them to access other yahoo email accounts).

Re: Help Needed: Stuck in a Yahoo Email Security Loop

SilleeMee — Wed, 08 Oct 2025 01:53:36 GMT

@sammybs

There is also a browser reset you can do and it involves removing custom settings that you have done to your browser. Sometimes even after clearing history/cache there is a corrupt browser profile that can cause a login loop. A browser reset takes the browser back to default settings where you will have to start like you have new computer b/c it removes autofills, bookmarks, your choice of homepage and search engine...those sort of settings will need to be set again after a browser reset. You won't lose your files b/c those are separate from a browser.

You can also add another browser profile using your existing browser account and still access all accounts but just using a different profile, not a different account.