topic Re: Just got Spectrum Xumo streaming in Electronics

Just got Spectrum Xumo streaming

Zhills — Sat, 01 Feb 2025 16:54:09 GMT

installed. They sent new Modem and Router.

Set them up and lost all my Alexa devices!

Not sure if it's a Spectrum problem or Alexa problem.

Any advice?

Re: Just got Spectrum Xumo streaming

gadgetgal613 — Sat, 01 Feb 2025 17:04:20 GMT

@Zhills wrote:
installed. They sent new Modem and Router.

Set them up and lost all my Alexa devices!

Not sure if it's a Spectrum problem or Alexa problem.

Any advice?

It's your problem. You need to reconnect Alexa to your new router.

Re: Just got Spectrum Xumo streaming

I am still oxox — Sat, 01 Feb 2025 17:46:37 GMT

Alexa has to be paired with your new equipment

Re: Just got Spectrum Xumo streaming

Zhills — Sat, 01 Feb 2025 17:53:11 GMT

Alexa is paired with the Router!

Alexa works, just won't connect to devices it commands!

Re: Just got Spectrum Xumo streaming

I am still oxox — Sat, 01 Feb 2025 17:53:31 GMT

Call Amazon they will walk you throught it

Re: Just got Spectrum Xumo streaming

Zhills — Sat, 01 Feb 2025 18:02:06 GMT

Thank you. I was thinking that was my only answer.

I called but couldn't understand her. I'll call again!

Re: Just got Spectrum Xumo streaming

Nightowlz — Sat, 01 Feb 2025 18:50:00 GMT

@Zhills wrote:
Alexa is paired with the Router!

Alexa works, just won't connect to devices it commands!

@Zhills

It's easier to just change your router name to what your old router was named. If you don't want to do that follow the AI Instructions.

To get Alexa working on all your devices after installing a new Spectrum Xumo router and modem, open the Alexa app, navigate to "Devices," select your Alexa device, and then choose "Change" next to "Wi-Fi Network" to update it with your new network details; you may need to re-setup some devices depending on if the new network has a different SSID or password.

Key steps:

Open the Alexa app: Launch the Alexa app on your phone.
Go to Devices: Select the "Devices" tab within the app.
Choose your Alexa device: Select the specific Alexa device you want to update.
Change Wi-Fi Network: Select "Change" next to "Wi-Fi Network" and enter the new network details (SSID and password) from your Spectrum Xumo router.

Important points to consider:

Check network compatibility:
Ensure your new Spectrum Xumo network is compatible with your Alexa devices.
Restart devices:
After updating the Wi-Fi settings, consider restarting your Alexa device for the changes to take effect.
Re-setup if needed:
If your new network has a significantly different setup, you might need to fully re-setup your Alexa device by following the initial setup process in the app.

Re: Just got Spectrum Xumo streaming

gadgetgal613 — Sat, 01 Feb 2025 18:52:32 GMT

@Zhills wrote:
Alexa is paired with the Router!

Alexa works, just won't connect to devices it commands!

You have to re-pair EVERYTHING!!!!! You have a new router number and password the the devices don't know what it is.

Re: Just got Spectrum Xumo streaming

Zhills — Sat, 01 Feb 2025 20:45:47 GMT

You can't pair it if you can't find it! Alexa can't find them!

Re: Just got Spectrum Xumo streaming

Mz iMac — Sat, 01 Feb 2025 20:59:32 GMT

@Zhills Open your Alexa app & go do devices. If your devices are not listed.......

Unplug your Echo device from the back of the Echo or directly from the wall for 5 minutes then replug it.

Move your device(s) close to your Echo device to pair them.

If the above does not work and/or any other advice you get from here, post on Amazon's Echo forums and/or call Amazon tech support.

Re: Just got Spectrum Xumo streaming

gadgetgal613 — Sun, 02 Feb 2025 17:16:47 GMT

@Zhills wrote:
You can't pair it if you can't find it! Alexa can't find them!

You need to connect each device to the new router/network FIRST. Once the devices are connected to the network, Alexa will find them. Make sure you have the new network name and password before you start. Get into each device's menu to connect to the new network. The signal put out by the router is a your network.

Re: Just got Spectrum Xumo streaming

Zhills — Mon, 03 Feb 2025 01:46:06 GMT

I've had an Alexa Smart home for years! This is the 3rd time I got a new modem & router.

I connected them all twice but this time Alexa says they are "unresponsive" and that's all! Can't see the smartplugs at all.

Update: Devices connected overnight! Definitely the equipment! Hope the last one connects tonight!

Last one just connected!

Thanks for all of your suggestions and opinions!

Re: Just got Spectrum Xumo streaming

Mz iMac — Mon, 03 Feb 2025 23:19:41 GMT

@Zhills Glad every;thing worked out.

Thank you for the update! Much appreciated.