https://community.qvc.com/t5/Electronics/New-HP-Printer-Copier-Scanner/m-p/8499094#M73454 <P>&nbsp;</P><P><a href="https://community.qvc.com/t5/user/viewprofilepage/user-id/1603">@monicakm</a>&nbsp;</P><P>&nbsp;</P><P><FONT size="4" color="#0000FF"><STRONG>The HP printer I have had for about 5 years is doing fine and I'm impressed with their Customer Service.&nbsp; </STRONG></FONT></P><P>&nbsp;</P><P><FONT size="4" color="#0000FF"><STRONG>There was a glitch after a Microsoft download about a year ago.&nbsp; I called HP customer service and a very smart tech spent about 3 hours trying to get my printer to work again ... and nada.</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="4" color="#0000FF"><STRONG>So, they transferred me to her supervisor who also took over my laptop and two hours later had fixed the connections.&nbsp;&nbsp;</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="4" color="#0000FF"><STRONG>Long story short, <U>the Microsoft download didn't update everything</U>, and the inconsistencies caused my HP printer to just not cooperate.</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="4" color="#0000FF"><STRONG>What amazed me was that I had Hewlett Packard CS on the phone for about 5 hours ... no charge, of course.&nbsp; I asked the supervisor and he said they MUST determine the problems and get machines up and running because it has to go into the system so future problems can be fixed and avoided with future downloads.&nbsp; &nbsp;Online repairs shouldn't take 5 hours.&nbsp;&nbsp;</STRONG></FONT></P><P>&nbsp;</P><P><FONT size="4" color="#0000FF"><STRONG>I was exhausted and surprised that they stuck with me until my printer and laptop were compatible again, but that's the only problem with HP I've encountered.</STRONG></FONT></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 30 Jun 2024 06:56:03 GMT Tinkrbl44 2024-06-30T06:56:03Z https://community.qvc.com/t5/Electronics/New-HP-Printer-Copier-Scanner/m-p/8499089#M73453 <P>The model # is 6052e.&nbsp; My printer/scanner/copier needs are much much less than they used to be.&nbsp; Also, I printed a lot of photos so I needed the extra photo printing capabilities.&nbsp; So much smaller/sleeker than my 9 year old HP.&nbsp; Does anyone here have this model?&nbsp; Is it holding up well.&nbsp; I've had HP printers for decades and have been happy with all of them except for the whole industry wide ink ripoff/racket.</P><P><IMG src="https://community.qvc.com/t5/image/serverpage/image-id/317257i76B5814AEFBCE534/image-size/original?v=v2&amp;px=-1" border="0" alt="Clipboard01.jpg" title="Clipboard01.jpg" /></P><P>&nbsp;</P><P>&nbsp;</P> Sun, 30 Jun 2024 04:59:07 GMT https://community.qvc.com/t5/Electronics/New-HP-Printer-Copier-Scanner/m-p/8499089#M73453 monicakm 2024-06-30T04:59:07Z