topic Re: Internet Down in Electronics

Internet Down

SilleeMee — Tue, 12 Mar 2024 20:59:04 GMT

How often does your internet go down?

Mine has gone down for at least a minute to 15 minutes each time and it has happened six times in the past 2-1/2 weeks. Is that normal??

Re: Internet Down

KingstonMom — Tue, 12 Mar 2024 21:01:11 GMT

I don't think so, our cable only goes down during a bad thunderstorm.

We have Comcast Xfinity.

Re: Internet Down

SandySparkles — Tue, 12 Mar 2024 21:02:31 GMT

@SilleeMee That is NOT normal! I would contact your ISP and see if they are working on equipment in the area, or some other issue! Sounds like a service call is in order!👍 I hope you can get this resolved soon!😊

~~~All we need is LOVE💖

Re: Internet Down

Mz iMac — Tue, 12 Mar 2024 21:02:50 GMT

@SilleeMee Never

You should call your ISP or who ever is your internet carrier to find out what is going on.

Re: Internet Down

SilleeMee — Tue, 12 Mar 2024 21:07:13 GMT

I have Xfinity, too. Thinking about switching to some other ISP.

ETA-

I also keep track of the speed (mbps) throughout the day and that fluctuates terribly in the mornings when it goes down.

Re: Internet Down

Bookplate — Tue, 12 Mar 2024 21:23:02 GMT

Could it be a hardware problem with your wifi? Ours occasionally needs to be unplugged and rebooted.

Re: Internet Down

SilleeMee — Tue, 12 Mar 2024 21:47:14 GMT

@Bookplate wrote:
Could it be a hardware problem with your wifi? Ours occasionally needs to be unplugged and rebooted.

@Bookplate

I checked it and I reboot my router often. Strange thing that my internet only goes down mid-mornings and never in the afternoons or at night. To me it appears to be something on their end, like maintenance or network tweaking.

Re: Internet Down

Bookplate — Tue, 12 Mar 2024 21:51:34 GMT

@SilleeMee wrote:
@Bookplate wrote:
Could it be a hardware problem with your wifi? Ours occasionally needs to be unplugged and rebooted.

@Bookplate
I checked it and I reboot my router often. Strange thing that my internet only goes down mid-mornings and never in the afternoons or at night. To me it appears to be something on their end, like maintenance or network tweaking.

@SilleeMee It does sound like it is them then, and good luck getting them to admit it! We have Spectrum, and practically the whole East Coast has to be down before they admit anything is wrong on their end.

Re: Internet Down

Kachina624 — Tue, 12 Mar 2024 22:07:05 GMT

@SilleeMee. I have Century Link, not known for its speed or agility. I know a lot of people in Colorado also have it. Mine just plods along but almost never goes down. We have little choice; the alternative is worse.

Re: Internet Down

Estellee — Tue, 12 Mar 2024 22:26:56 GMT

@Bookplate wrote:
Could it be a hardware problem with your wifi? Ours occasionally needs to be unplugged and rebooted.

@Bookplate @SilleeMee I noticed that once or twice in the past few months. First thing in the morning I reboot the router and it's ok.

Re: Internet Down

Venezia — Tue, 12 Mar 2024 22:40:05 GMT

With the lousy company we had to put up with for nearly 20 years (rural, no other choice at the time), it went down all the time and the speeds were appallingly slow. (Less than 3 mbps download!)

Once we were able to switch to Spectrum, it was an incredible and welcome change. Reliable and speeds of around 300 mbps. And when we had TV, internet and phone with them, we saved over $100 a month from our previous provider. (Or non-provider!)

We've since dropped the TV and switched to streaming, which we could never do with our old company.

@SilleeMee - I'd contact your provider to ask if they can give you a reason for the dropped internet. Maybe they just need to resend the signal or perhaps provide a new router/modem (if they supply that).

Re: Internet Down

Caffeina — Tue, 12 Mar 2024 22:48:18 GMT

@SilleeMee

If Xfinity is doing work in your area, they usually post a notification you can see in your account. If you don't see anything, try their customer service forum. It's at forums dot xfinity dot com.

Re: Internet Down

SilleeMee — Tue, 12 Mar 2024 22:50:30 GMT

@Caffeina wrote:
@SilleeMee

If Xfinity is doing work in your area, they usually post a notification you can see in your account. If you don't see anything, try their customer service forum. It's at forums dot xfinity dot com.

@Caffeina

Thanks for that dot com info. I did check the Xfinity site for notifications about downtime but I didn't see anything. I look again.

Re: Internet Down

SaveTheTurtles — Wed, 13 Mar 2024 00:46:07 GMT

That would not be normal. Ours only goes down sometimes if it's a thunderstorm or snowstorm depending on the severity. I would call your provider.

Re: Internet Down

cindyNC — Wed, 13 Mar 2024 03:34:58 GMT

@SilleeMee We had issued like that. Got a new modem and still didn't fix the problem. A service person was sent out from Spectrum and turmed out the connectors at the top of the pole were very loose.

Re: Internet Down

rockygems123 — Wed, 13 Mar 2024 03:36:26 GMT

@SilleeMee wrote:
How often does your internet go down?

Mine has gone down for at least a minute to 15 minutes each time and it has happened six times in the past 2-1/2 weeks. Is that normal??

@SilleeMee

We have Xfinity here in Littleton and supposedly they log the number of times you call and / or make a complaint online and after 3? number of customer service contacts for a complaint they send out a supervisor.

I had a couple guys here in the house maybe 2 years ago and they checked out the hardware and said it needed updating; also did something with the software on my PC and voila, service has never been better.

It was going out fairly often as yours was.

Re: Internet Down

Nightowlz — Wed, 13 Mar 2024 04:07:30 GMT

Since we have had fiber optics it's gone out twice. Both times were after midnight for about 10-15 mins.

When we had Internet with the cable company it never went out.

When we had Internet with AT&T it went out all the time. We bought our own router/modem. No more problems for a long time. When we did have a problem they would say our router/modem was not compatible? Yes it was or it never would have worked.

Re: Internet Down

Nuttmeg — Wed, 13 Mar 2024 14:57:09 GMT

You may want to call your cable company about the frequent service interruptions.

In some parts of the country cable companies are upgrading to fiber service and this could be the source of the problem.

Re: Internet Down

SilleeMee — Wed, 13 Mar 2024 17:40:24 GMT

@Nuttmeg wrote:
You may want to call your cable company about the frequent service interruptions.

In some parts of the country cable companies are upgrading to fiber service and this could be the source of the problem.

@Nuttmeg

Yes, there are some upgrades going on, I found out later, but not sure what it is exactly. Probably fiber like you said.

Re: Internet Down

Wsmom — Wed, 13 Mar 2024 17:45:26 GMT

@SilleeMee wrote:
@Caffeina wrote:
@SilleeMee

If Xfinity is doing work in your area, they usually post a notification you can see in your account. If you don't see anything, try their customer service forum. It's at forums dot xfinity dot com.

@Caffeina
Thanks for that dot com info. I did check the Xfinity site for notifications about downtime but I didn't see anything. I look again.

I also have Xfinity and signed up for text alerts so get a text when there is an outtage and when it is expected to be restored, and then another text when it has been restored. Also I can go online to my acct and do a diagnostic to see if it the problem is on my end.