topic Landline Issue in Electronics

Landline Issue

occasionalrain — Wed, 03 Jan 2024 18:24:32 GMT

Yesterday, I got a letter from Xfinity that my password had been changed. I hadn't changed it.

This morning, I can't make or receive calls on my landline phone. I suspect it's related. I have changed my password, disconnected and reconnected my phone to the modem. Still not working. I went online and did a chat with Xfinity and they sent me to a tech support that I would have to pay. I'm not paying for their problem. Now what to do.

Re: Landline Issue

kaydee50 — Wed, 03 Jan 2024 18:30:07 GMT

Don't know what to tell you but I would be concerned that my password have been changed without my requesting it. Sounds a little scary.

Also not sure what a password has to do with a landline? We have a landline and no need for a password to access it???

Re: Landline Issue

SilleeMee — Wed, 03 Jan 2024 18:45:00 GMT

The phone you have is an internet phone (VOIP) and not a regular landline phone. Try resetting the modem by unplugging the power cord from it, wait 15 seconds and then plug it back into the wall. That should reboot the modem and reconnect your phone hopefully.

Re: Landline Issue

SilleeMee — Wed, 03 Jan 2024 18:50:07 GMT

Also, if you have a separate router then you might want to reset that, too. Unplug it from the wall, wait 15 seconds and plug it back in. Reboot time varies but usually a few minutes.

Re: Landline Issue

occasionalrain — Wed, 03 Jan 2024 19:21:55 GMT

@SilleeMee

Thank you, I'll try that and let you know.

Re: Landline Issue

MG Chris — Wed, 03 Jan 2024 19:27:42 GMT

@occasionalrain wrote:
Yesterday, I got a letter from Xfinity that my password had been changed. I hadn't changed it.

This morning, I can't make or receive calls on my landline phone. I suspect it's related. I have changed my password, disconnected and reconnected my phone to the modem. Still not working. I went online and did a chat with Xfinity and they sent me to a tech support that I would have to pay. I'm not paying for their problem. Now what to do.

It is not their problem, it is your problem. They are getting paid whether or not you can use your phone. I would do a factory reset on the phone and go from there.

Re: Landline Issue

occasionalrain — Wed, 03 Jan 2024 19:43:11 GMT

@SilleeMee

I can not thank you enough. That fixed it and, other than having to move a bit of furniture, it was easy.

Re: Landline Issue

SilleeMee — Wed, 03 Jan 2024 19:50:06 GMT

You're welcome @occasionalrain

I'm glad I could help.

Re: Landline Issue

Nuttmeg — Wed, 03 Jan 2024 20:03:43 GMT

Comcast had data breach and customer were required to change their passwords.

Re: Landline Issue

gadgetgal613 — Wed, 03 Jan 2024 21:20:37 GMT

@Nuttmeg wrote:
Comcast had data breach and customer were required to change their passwords.

I got an e-mail telling me of the breach and to change the password for my main account. I have 3 Comcast e-mail accounts but, only one is considered the main account for not only e-mail but, all things concerning my account.

Re: Landline Issue

Mindy D — Wed, 03 Jan 2024 21:57:00 GMT

@occasionalrain wrote:
Yesterday, I got a letter from Xfinity that my password had been changed. I hadn't changed it.

This morning, I can't make or receive calls on my landline phone. I suspect it's related. I have changed my password, disconnected and reconnected my phone to the modem. Still not working. I went online and did a chat with Xfinity and they sent me to a tech support that I would have to pay. I'm not paying for their problem. Now what to do.

@occasionalrain @They were hacked. You probably should call the company from a different phone to work out the whole problem, which can affect multiple types o service from them, including internet, phone.

Re: Landline Issue

Still Raining — Wed, 03 Jan 2024 22:28:24 GMT

A router/modem can also just up and die on you. Took a bit for this old gal to figure that one out. They are sly.

Re: Landline Issue

Nuttmeg — Thu, 04 Jan 2024 13:50:22 GMT

@gadgetgal613 wrote:
@Nuttmeg wrote:
Comcast had data breach and customer were required to change their passwords.
I got an e-mail telling me of the breach and to change the password for my main account. I have 3 Comcast e-mail accounts but, only one is considered the main account for not only e-mail but, all things concerning my account.

I was locked out of my account, so I changed my password.

Re: Landline Issue

gadgetgal613 — Thu, 04 Jan 2024 16:08:49 GMT

@Nuttmeg wrote:
@gadgetgal613 wrote:
@Nuttmeg wrote:
Comcast had data breach and customer were required to change their passwords.
I got an e-mail telling me of the breach and to change the password for my main account. I have 3 Comcast e-mail accounts but, only one is considered the main account for not only e-mail but, all things concerning my account.
I was locked out of my account, so I changed my password.

How were you able to change your password if you were locked out?