topic Re: HP 17" in Electronics

HP 17"

deltabum — Sat, 22 Jul 2023 01:07:06 GMT

In the presentation of this laptop it was stated that you could get a Custom Neoprene case for the laptop with a photo imprinted on it. Well when I went to the site to order the case it stated that the cost of the case is $100.00. I feel that information should have been shared with the viewing audience so that they could be aware that it was not free which I felt was the information that was being provided. After seeing this and spending over an hour on the telephone with HP to activate the HP SmartFriend I am not so sure that it was such a great deal after all. I feel that your company needs to be more forthcoming on the product information and communicate more with your shoppers. I did not take advantage of any of the other options to sign up with any of the other "FREE" things as I am not sure they were.

deltabum

Re: HP 17"

Kachina624 — Sat, 22 Jul 2023 01:11:36 GMT

@deltabum. Did you contact QVC customer service?

Re: HP 17"

Etoile308 — Sat, 22 Jul 2023 03:04:34 GMT

Anytime I've bought an electronic from different companies and they offered a neoprene case there was always a card included that had a code to use when ordering.

Re: HP 17"

Nuttmeg — Sat, 22 Jul 2023 14:32:28 GMT

Are you happy with the laptop? Is it running well.

Amazon will have a case you like at a fair price.

Re: HP 17"

gadgetgal613 — Sat, 22 Jul 2023 16:44:09 GMT

@deltabum wrote:
In the presentation of this laptop it was stated that you could get a Custom Neoprene case for the laptop with a photo imprinted on it. Well when I went to the site to order the case it stated that the cost of the case is $100.00. I feel that information should have been shared with the viewing audience so that they could be aware that it was not free which I felt was the information that was being provided. After seeing this and spending over an hour on the telephone with HP to activate the HP SmartFriend I am not so sure that it was such a great deal after all. I feel that your company needs to be more forthcoming on the product information and communicate more with your shoppers. I did not take advantage of any of the other options to sign up with any of the other "FREE" things as I am not sure they were.

deltabum

I'm always suspicious when a first time poster complains about QVC. They almost always never respond to any of the answers or suggestions.