topic Re: Sound Problem - Windows 7 in Electronics

Sound Problem - Windows 7

puglet1 — Wed, 29 Jan 2014 00:48:04 GMT

Hi,

I have a laptop with Windows 7. I never have a problem with the sound through the speakers or with headphones except when I try to listen to a YouTube video for the purpose of writing out music. To do this, I have to listen, then stop the video. Oftentimes I have to "rewind" the video to re-listen to a section of music. If I rewind more than once, and try to play the video from the beginning, the sound stops completely. Sometimes I can just hear a little static when I do that. If I wait overnight, the sound resumes the next day.

I went through a Microsoft Windows tutorial to check for potential sound problems. My sound driver is "working properly" and there are "no new updates to install."

Any idea why this is happening? TIA.

Re: Sound Problem - Windows 7

WeiRDgeRL — Wed, 29 Jan 2014 00:51:43 GMT

Is the volume bar also turned up on each video when you listen? Not your computer volume but the volume bar on the video.

Re: Sound Problem - Windows 7

puglet1 — Wed, 29 Jan 2014 01:03:27 GMT

Yes, WeiRDgeRL. I checked all volume bars even though I never touch them or change them. I already listened to the video once through, then I went to the beginning, listened to the first couple of measures, then rewound to the beginning. That's when the sound stopped. This has happened in the past. Like I said, if I wait until tomorrow, the sound will be back without having touched the volume bars.

Re: Sound Problem - Windows 7

WeiRDgeRL — Wed, 29 Jan 2014 01:19:09 GMT

darn ok. I was having a similar issue and then realized the volume kept resetting on the youtube videos and I always have to slide the bar to the right all the time. It never used to be that way so I don't know whats causing it.

Sorry I couldn't be of more help, I thought I had it figured out for ya

Re: Sound Problem - Windows 7

puglet1 — Wed, 29 Jan 2014 01:27:40 GMT

On 1/28/2014 WeiRDgeRL said:
darn ok. I was having a similar issue and then realized the volume kept resetting on the youtube videos and I always have to slide the bar to the right all the time. It never used to be that way so I don't know whats causing it.

Sorry I couldn't be of more help, I thought I had it figured out for ya

Oh. Now I understand your point. I just went back to see if the bar on the video had reset itself to zero even though I never touch it, but no, it's at about 80%. BUT, the sound is now back on! It's like it needs to "rest" for a while, which is inconvenient.

Re: Sound Problem - Windows 7

puglet1 — Wed, 29 Jan 2014 20:23:01 GMT

This is still happening if anyone can help.

Re: Sound Problem - Windows 7

anin — Wed, 29 Jan 2014 20:29:36 GMT

maybe switching account can help

Re: Sound Problem - Windows 7

luvmyteddy4 — Thu, 30 Jan 2014 06:02:02 GMT

I just posted last week that one of my speakers is going out on my notebook. Listening to utube videos at high volume. I checked the speaker symbol at the bottom and in that is a mixer settings that you can check. I redid that and it didn't help, I was still getting static from the right speaker. If I leave the volume lower I just hear the left speaker.

I finally ordered a separate speaker from amazon that plugs into a port on the notebook. It does help the sound and makes the volume louder. It has a battery you can charge but it is already charged and I just tried it tonight watching a cat video. It comes with a usb charger too.

It is called an AYL portable mini speaker and it got good reviews. 17.99 It is shaped like an egg and opens up to use and has a volume control on it and a light.

I think it is going to work until I can get my notebook to the shop to be looked at.

Re: Sound Problem - Windows 7

TootyJane — Thu, 30 Jan 2014 07:43:04 GMT

You say you have Windows 7. What type of computer do you have? Have you tried Troubleshooting? You click Start, then Control Panel. Under System and Security, click Find and Fix Problems. Under Hardware and Sound, click Troubleshoot Audio Playback. Click next to continue. Wait while the troubleshooter checks the computer for problems. Select the audio connection device you want to troubleshoot, such as speakers. Then click Next. Wait while the troubleshooter detects problems and makes changes. When the troubleshooter is done, the Troubleshooting has completed page displays listing any problems found and what changes were made to the computer. Click Close and Troubleshooting is complete. This info is available at the HP website. If troubleshooting doesn't work, it's possible that your sound card could be on its way out. HTH

Re: Sound Problem - Windows 7

Amber J — Thu, 30 Jan 2014 08:31:02 GMT

OP, so your 'audio' problem is only while using Youtube videos -

Make sure you have the current Adobe Flash Player installed.

Youtube accepts IE, Chrome and Firefox browsers but will not support Safari - you do not mention which browser(s) you use - I use IE 11 and Chrome for Youtube videos. I have windows 7 too. Make sure your browsers are all up to date.

Maybe try listening to videos on Vimeo too, on all your browsers. Video sites are always making changes//upgrades it seems. Youtube has been a little fussy lately. Good luck with your music and resolving your issue on Youtube.

ETA:: I also enabled my Java Script in my browsers. ((I was having to 'refresh' any/all Youtube videos to get them to replay from the beginning/middle etc....they were freezing up ie audio and/or movement and not rewinding either)) I'm not sure this will help but worth a try maybe.

[[I read on Google that there was an update with Flash which put the 'audio' on all Youtube videos back to a mute or move the bar so no sound, fyi...... I think that has been resolved.]]

Re: Sound Problem - Windows 7

luvmyteddy4 — Fri, 31 Jan 2014 05:21:37 GMT

I caught my neighbor outside today that sold me the notebook. I asked him about the speakers and he said it would probably cost too much to have them fixed. He suggested getting separate speakers and said it would bypass the speakers inside. I bought one speaker and it has helped.

I could go back to my old notebook but it has the smaller screen and I am hooked on the 17'' screen now. The 14'' looks so tiny now.

Re: Sound Problem - Windows 7

puglet1 — Fri, 31 Jan 2014 18:32:59 GMT

TootyJane, I have a Toshiba laptop with Windows 7. I'm not at all computer-savvy, but I already followed a troubleshooting tutorial: Went into Control Panel, System, Device Manager, Sound/video and game controllers. I have Conexant CX20671 SmartAudio HD. It says it is "working properly." I also "updated" this driver. I don't believe I have a sound card (??)

I did a Sound "test" on my Speakers. Both left and right are working. I checked the mixers and all volume levels are midway.

Amber, I only listen to audio on YouTube videos. I have audio on games I play (like Candy Crush), but my problem is a matter of the audio disappearing if I move the timer backwards on a video to re-listen to a section of a song. If I come back an hour later, I the audio is back again.

It seems I have always had trouble installing and/or upating Adobe Flash Player. It hasn't always installed when I went through the procedure. I was successfully able to install it (or at least I think I was) about 3 weeks ago. I'm thinking this may be the source of the problem though.

I use mostly FF and Chrome browsers, with Chrome for the videos. Sometimes IE. I don't know anything about Java Script, but will look into that and I'll also try listening in each browser. I also never heard of Vimeo and will check that out.

Thanks for the suggestions!

Re: Sound Problem - Windows 7

ChynnaBlue — Fri, 31 Jan 2014 19:03:41 GMT

On 1/31/2014 puglet1 said:
TootyJane, I have a Toshiba laptop with Windows 7. I'm not at all computer-savvy, but I already followed a troubleshooting tutorial: Went into Control Panel, System, Device Manager, Sound/video and game controllers. I have Conexant CX20671 SmartAudio HD. It says it is "working properly." I also "updated" this driver. I don't believe I have a sound card (??)

I did a Sound "test" on my Speakers. Both left and right are working. I checked the mixers and all volume levels are midway.

Amber, I only listen to audio on YouTube videos. I have audio on games I play (like Candy Crush), but my problem is a matter of the audio disappearing if I move the timer backwards on a video to re-listen to a section of a song. If I come back an hour later, I the audio is back again.

It seems I have always had trouble installing and/or upating Adobe Flash Player. It hasn't always installed when I went through the procedure. I was successfully able to install it (or at least I think I was) about 3 weeks ago. I'm thinking this may be the source of the problem though.

I use mostly FF and Chrome browsers, with Chrome for the videos. Sometimes IE. I don't know anything about Java Script, but will look into that and I'll also try listening in each browser. I also never heard of Vimeo and will check that out.

Thanks for the suggestions!

When you have sound problems, it is just in Chrome or does it also happen in IE and Firefox? I had an issue where I got NO sound at all only in Chome and only for YouTube videos. It was a Flash issue. Chrome and Windows each maintain a Flash file and I had to disable one in Chrome to get the sound to work. Here is a link to a fix you can try. Try disabling the first version. If that doesn't work, enable it again and then try disabling the second to see if that fixes it. That fixed it for me. At some point, one Flash version updated and I got the "Macromedia has crashed" message over and over again and I had to switch which version of Flash was disabled, but that fixed it.

I don't know if that's the problem, but it's worth a try if it's happening in Chrome.

Re: Sound Problem - Windows 7

puglet1 — Fri, 31 Jan 2014 19:38:56 GMT

ChynnaBlue, I just tried listening to a video in Firefox and I guess the browser IS the answer.

I know a few of you have already suggested trying other browsers. I had come to use Chrome as the most reliable browser for almost all my purposes, but it now seems like it isn't good for this purpose! When I listened in FF, I turned back the clock on the video at least 20 times every couple of measures of the song, and the audio was fine each time the video resumed. This never would have worked in Chrome.

For now, I'll do my listening in FF, but when I have a little more time, I'm curious to see if I can get it to work in Chrome.

Thanks again everyone!

Re: Sound Problem - Windows 7

Amber J — Fri, 31 Jan 2014 20:03:41 GMT

puglet1 - YAY.....music on then!

I did look up the versions of Adobe Flash Player "current" for the browsers just in case you might want to know....

IE version of Adobe Flash 12.0.0.38 [ this is what it says I'm using on the Adobe site ]

Fire Fox version of Adobe Flash 12.0.0.43

Chrome version of Adobe Flash 12.0.0.41

...........Another idea, completely "uninstall" Adobe Flash and reinstall the current one. I always go to their site to do this..... Have a good day.