topic Re: MacBook Air TSV in Electronics

MacBook Air TSV

midnitesky129 — Wed, 05 Apr 2023 01:06:36 GMT

I am so close to tears....Ive been trying to reset my password for almost two hours. Wont allow me and keeps asking me the same apple id over and over again. I get to the verification stage, I put my cell phone # and I get the code.....put in the code and it brings me back to step one.

I dont know what im doing wrong. Im ready to pack this up and get another HP. If anyone can help me I will be so truly thankful and honestly appreciate it.

Re: MacBook Air TSV

Goldengate8361 — Wed, 05 Apr 2023 01:18:28 GMT

If you can't find help from someone in person (friend or family member), you can go to an Apple Store and get help there.....if you happen to live where an Apple Store is located.

Re: MacBook Air TSV

judianne — Wed, 05 Apr 2023 01:33:18 GMT

Try googling your problem , l have been amazed at all of the good ideas to fix things out there .

Re: MacBook Air TSV

Kachina624 — Wed, 05 Apr 2023 01:36:27 GMT

Cabt you call Apple CS and get help resetting your password?

Re: MacBook Air TSV

NicksmomESQ — Wed, 05 Apr 2023 01:43:56 GMT

You can call AppleCare & they will help you. Or you can visit an Apple Store,but you have to make an appointment first. Don't panic it's probably an easy fix.

Another poster recommended googling your problem. I do that a lot when I have an issue with my iPhone or iPad.It's worked nearly every time.If that doesn't work try one of the above suggestions.

Re: MacBook Air TSV

midnitesky129 — Wed, 05 Apr 2023 01:49:29 GMT

I thank you all for your suggestions....I will tackle this problem tomorrow and let you know the outcome! I truly appreciate your feedback and support!

Re: MacBook Air TSV

GenXmuse — Wed, 05 Apr 2023 02:36:29 GMT

I don't have any answers but I understand the frustration. Computer issues have brought me to tears more than I care to admit! Lol

Re: MacBook Air TSV

Toot1920 — Wed, 05 Apr 2023 02:52:28 GMT

@midnitesky129, call 1-800-275-2273 (1-800-MYAPPLE). Very helpful! Good luck!

Re: MacBook Air TSV

jackthebear — Wed, 05 Apr 2023 10:54:22 GMT

remember that you need 2 passwords

1, your Apple ID

2 the password to login to the laptop

don't confuse the 2

Re: MacBook Air TSV

FranandZoe — Wed, 05 Apr 2023 14:13:38 GMT

Best Buy stores also have authorized repair/help services for Apple products - you still need an appointment via Apple.

But I agree about googling the issue - I always seem to find help that way.

But since your Mac is new I'd call Apple.

Re: MacBook Air TSV

gidgetgh — Wed, 05 Apr 2023 14:14:55 GMT

Call Apple's support.