topic Re: Tracfone service is going down the toilet in Electronics

Tracfone service is going down the toilet

Marybella — Wed, 01 Mar 2023 22:36:08 GMT

I paid for a gig of data three hours ago and it still hasn't shown up on my phone. It is almost impossible to get an agent to talk with. I have been on hold for 20 minutes. 611 hasn't been any help nor has live chat. What's going on?

Re: Tracfone service is going down the toilet

Mz iMac — Wed, 01 Mar 2023 22:52:39 GMT

@Marybella Drop them & go w/Consumer Cellular. The CS is USofA based & extremely helpful.

Many plans to fit your needs all w/affordable & competitive pricing. If you are an AARP member the discounts are steep.

Re: Tracfone service is going down the toilet

millieshops — Wed, 01 Mar 2023 22:55:10 GMT

@Marybella No idea, but the reason I bought a tracfone once only and never added more minutes than the 1500 it came with and never bought a second phone from them was terrible service and that was at least 5 or 6 years ago!

Re: Tracfone service is going down the toilet

kitcat51 — Wed, 01 Mar 2023 23:00:26 GMT

Tracfone has gone downhill under Verizon ownership...I became a customer in 2009 & finally quit in frustration last year, Ugh. Good Luck @Marybella

Re: Tracfone service is going down the toilet

Venezia — Wed, 01 Mar 2023 23:01:44 GMT

I add texts or data to my Tracfone fairly regularly and I've never had a problem with it being added within a relatively short period of time.

@Marybella - Have you thought of switching your phone off, then back on again?

You don't say whether you have a prepaid or contract phone. Mine is prepaid and I always add extra texts, etc. by logging into my account online, so I can only go by my own experience. I don't think it's ever taken more than half an hour for what I've purchased to show up.

Re: Tracfone service is going down the toilet

Chessa35 — Wed, 01 Mar 2023 23:30:29 GMT

Tracfone customer service leaves a lot to be desired . I called with phone saying no service and was told to walk around the house with my phone until I got it ! Am I on candid camera !

Re: Tracfone service is going down the toilet

Marybella — Wed, 01 Mar 2023 23:33:28 GMT

@kitcat51 wrote:
Tracfone has gone downhill under Verizon ownership...I became a customer in 2009 & finally quit in frustration last year, Ugh. Good Luck @Marybella

@kitcat51 I have been a customer for many years, too. I'm sure Verizon is the culprit!

Re: Tracfone service is going down the toilet

Marybella — Wed, 01 Mar 2023 23:37:41 GMT

@Venezia This is the first time I have had this issue. I'm very disappointed. I am totally out of data and a friend sent me a photo that I can't open. I was on the phone on "rot" for half an hour before I hung up.

Re: Tracfone service is going down the toilet

Marybella — Wed, 01 Mar 2023 23:39:13 GMT

@Chessa35 wrote:
Tracfone customer service leaves a lot to be desired . I called with phone saying no service and was told to walk around the house with my phone until I got it ! Am I on candid camera !

What a joke!

Re: Tracfone service is going down the toilet

addtothis — Wed, 01 Mar 2023 23:59:06 GMT

Absolutely Tracfone is IN THE TOILET!!!! NOT DOWN BUT IN!! After years of being with tracfone they screwed my minutes and messed with my data that I had no use for this service. I was with them since 2007 or before that I can remember and I just gave up last year and switched to Metro T-Mobile and have been pleasantly surprised with their service. They gave me a free Samsung Android free phone and also pay for my FREE Amazon Prime every year. So delightful and rewarding. Here in the Charleston SC area we have their stores and so nice service with them.

Re: Tracfone service is going down the toilet

Marybella — Thu, 02 Mar 2023 00:35:37 GMT

The data finally showed up. Thinking of looking for an alternative phone service. Thanks, everybody!

Re: Tracfone service is going down the toilet

hckynutjohn — Thu, 02 Mar 2023 05:10:58 GMT

@Marybella wrote:
I paid for a gig of data three hours ago and it still hasn't shown up on my phone. It is almost impossible to get an agent to talk with. I have been on hold for 20 minutes. 611 hasn't been any help nor has live chat. What's going on?

@Marybella

Geez! A whole 3 hours? He!!, I have waited on hold with a few companies close to that long. And to solve the problem, if it was my landline or Internet? Anywhere from 5-7 days. I'll stick with my TracFone, thank you.

A gig of data! Might want to try hooking up more often on wifi.

hckynut 🇺🇸

Re: Tracfone service is going down the toilet

Desertdi — Thu, 02 Mar 2023 06:14:18 GMT

@hckynutjohn wrote:
@Marybella wrote:
I paid for a gig of data three hours ago and it still hasn't shown up on my phone. It is almost impossible to get an agent to talk with. I have been on hold for 20 minutes. 611 hasn't been any help nor has live chat. What's going on?

@Marybella

Geez! A whole 3 hours? He!!, I have waited on hold with a few companies close to that long. And to solve the problem, if it was my landline or Internet? Anywhere from 5-7 days. I'll stick with my TracFone, thank you.

A gig of data! Might want to try hooking up more often on wifi.

hckynut 🇺🇸

@hckynutjohn I just renewed my yearly subscription with TRACFONE with no problems. I have so many minutes piled up, I could probably "talk" for a week! (I only use the phone in my car for "emergencies") di

Re: Tracfone service is going down the toilet

gadgetgal613 — Thu, 02 Mar 2023 11:25:36 GMT

I hope all of the people who leave their cell phone in the car for emergencies never have an emergency in the house or out in the yard.

Re: Tracfone service is going down the toilet

hckynutjohn — Thu, 02 Mar 2023 19:36:09 GMT

@Desertdi

Will be activating the new Samsung I bought in April. My 1 year runs out and like you, I have 1,000's of minutes left to carry over.

Last time I even turned my on my phone was to open my account to see my 1 year expiration date. Bought the new phone for $59.98 delivered a couple months ago. It's a newer version of my current Samsung.

Actually used my cell? Think when I called my wife from the ER, after ice skating, told her that my broken rib had punctured my lung, and I wouldn't be coming home for a couple days or more.

I activate mine Online, and have never had an issue. Only time I ever needed to talk with Customer Service was at least 10 years ago.

I always take the new phone route because it's the cheapest. Usually stick with Samsung because not much to learn about the new phone, they change very little on how to use them.

Will stick with them,

hckynut 🇺🇸

Re: Tracfone service is going down the toilet

rm purchase moto g went o — Thu, 16 Mar 2023 18:12:25 GMT

Do not go to consumer cellular they keep adjusting your mothly rate I started at 30 bucks and I was up to and over 60 dollars a month and could not get any answers now they sent ads tell me to go back "no way jose". can't talk to nobody there. do not go there

Re: Tracfone service is going down the toilet

rm purchase moto g went o — Thu, 16 Mar 2023 18:16:45 GMT

Here the moto g went dead and could NOT get any help here worst than consumer c. I sent it back now they want 7 bucks added for something a coke I think. Waiting for them to credit my accout see if its true. Initially I ordered the moto g with one year service paid cash and nothig worked bad service all around. too bad.

Re: Tracfone service is going down the toilet

Moonlady — Thu, 16 Mar 2023 20:34:08 GMT

@Marybella That's a long time to wait for any type of air time to load. I will say, I've never encountered that issue with text add-ons I purchase. I hope I never do, either, because I'm pleased with the service, and am unaware of another prepaid service which allows unused texts, data, minutes to accrue and "rollover." I'm happy your issue was finally resolved.

Re: Tracfone service is going down the toilet

Mimi NY — Thu, 16 Mar 2023 21:03:12 GMT

@Venezia wrote:
I add texts or data to my Tracfone fairly regularly and I've never had a problem with it being added within a relatively short period of time.

@Marybella - Have you thought of switching your phone off, then back on again?

You don't say whether you have a prepaid or contract phone. Mine is prepaid and I always add extra texts, etc. by logging into my account online, so I can only go by my own experience. I don't think it's ever taken more than half an hour for what I've purchased to show up.

Agree been a satisfied Customer with TracFone since the early 2000 when we took over our teenage daughter phone as she was off to college and wasn't going to be seen with a Tracfone LOL.We have upgraded over the years with newer models and getting the 1500 minutes.

Husband and I really only need a phone when going shopping traveling ,power outages as we have a land line or even when in the hospital so this has always been great for our needs . Have enough minutes till next year so wondering now that Verizon own the company , if we will still be satisfied but never ever had a problem adding minutes or getting to talk to Customer service

Re: Tracfone service is going down the toilet

hckynutjohn — Thu, 16 Mar 2023 21:37:56 GMT

@rm purchase moto g went o wrote:
Here the moto g went dead and could NOT get any help here worst than consumer c. I sent it back now they want 7 bucks added for something a coke I think. Waiting for them to credit my accout see if its true. Initially I ordered the moto g with one year service paid cash and nothig worked bad service all around. too bad.

@rm purchase moto g went o

Sent it back to whom? "Wanted 7 bucks added for something a coke I think." None of that makes sense to me. If the "moto g went dead", how is that the fault of TracFone"? Guess will wait to see if you reply to my 1st question.

I have bought all my 20+ years of TracFones from HSN. Never less than a 30 day return policy. Christmas time? Think almost 3 months free return.

hckynut(john)🥅🏒 🇺🇸