topic Re: UPDATE ON MY CHARGE 5 in Electronics

UPDATE ON MY CHARGE 5

hick — Tue, 17 Jan 2023 11:40:15 GMT

I did a little investigating and realized that my FITBIT Charge 5 was just barely a year old. I did order another one from Costco but then thought - what the heck, I'll call FITBIT.

I have to say that their customer service was excellent. After talking to a rep, they emailed me a form which I filled out and provided a snap of my Amazon invoice as proof of purchase. Within a few hours, FITbit emailed me that mine was still under warranty and gave me a choice of a replacement or 50% off a different model. I chose the replacement. It's arriving today.

I cancelled my Costco order.

Re: UPDATE ON MY CHARGE 5

amyb — Tue, 17 Jan 2023 13:44:14 GMT

Oh great! Hope this one works out better!

I'm assuming warranty is one year? Good to know their Cust. svc. is good...a rarity these days!

Re: UPDATE ON MY CHARGE 5

mimomof4 — Tue, 17 Jan 2023 14:03:13 GMT

I have had similar experiences with FitBit customer service they are excellent. They replaced a Versa for me a few years ago. Anytime I have an issue they are very helpful.