topic Re: Tracfone not lighting when call comes in in Electronics

Tracfone not lighting when call comes in

Marybella — Thu, 04 Aug 2022 13:40:07 GMT

My husbands tracfone, Galaxy Crown J7 doesn't light up and give an option to answer calls when they come through. It rings, but the screen stays black. Rebooted several times and it didn't help. He has Hiya and those IDs don't come up either. Any ideas before I am forced to call Tracfone? Thanks!

Re: Tracfone not lighting when call comes in

PickyPicky3 — Thu, 04 Aug 2022 14:10:52 GMT

Maybe check notification settings???

Re: Tracfone not lighting when call comes in

Caffeina — Thu, 04 Aug 2022 14:37:36 GMT

I have all phone notificatons turned on in the phone settings. My phone is an Android, not Samsung, but those settings should be similar.

Re: Tracfone not lighting when call comes in

Ainhisg — Thu, 04 Aug 2022 14:59:35 GMT

This is an old phone with an old operating system. My suggestion would be to upgrade to a new phone. It's likely just past its prime and worn out.

Re: Tracfone not lighting when call comes in

qvcaddition — Thu, 04 Aug 2022 15:40:14 GMT

Mine is a Samsung and it doesn't let me know when I recieved a text and my notafications are on. I've checked everything.

Re: Tracfone not lighting when call comes in

Caffeina — Thu, 04 Aug 2022 16:27:09 GMT

@Ainhisg wrote:
This is an old phone with an old operating system. My suggestion would be to upgrade to a new phone. It's likely just past its prime and worn out.

I disagree.

Re: Tracfone not lighting when call comes in

eadu4 — Thu, 04 Aug 2022 17:06:46 GMT

@Marybella As was previously mentioned: Make sure the "incoming calls" permissions are turned on, if that doesn't work I would Google your issue. There are many different fixes and videos on how to perform them. Copy and paste "Galaxy Crown J7 doesn't light up and give an option to answer calls when they come through. It rings, but the screen stays black" you will get a variety of different things to check and try.

Re: Tracfone not lighting when call comes in

Marybella — Thu, 04 Aug 2022 18:21:01 GMT

@eadu4 wrote:
@Marybella As was previously mentioned: Make sure the "incoming calls" permissions are turned on, if that doesn't work I would Google your issue. There are many different fixes and videos on how to perform them. Copy and paste "Galaxy Crown J7 doesn't light up and give an option to answer calls when they come through. It rings, but the screen stays black" you will get a variety of different things to check and try.

Thanks. I have tried a couple of fixes, but the problem is still there. Now the phone won't even ring! This all started yesterday, out of the blue.

Re: Tracfone not lighting when call comes in

Ainhisg — Thu, 04 Aug 2022 18:28:49 GMT

@Caffeina wrote:
@Ainhisg wrote:
This is an old phone with an old operating system. My suggestion would be to upgrade to a new phone. It's likely just past its prime and worn out.

I disagree.

@Caffeina It came out in 2018 and can only update to Android 9, and you don't think it's old? 🤔 Plus these are considered budget phones for a reason.

Re: Tracfone not lighting when call comes in

PickyPicky3 — Thu, 04 Aug 2022 18:39:16 GMT

@Marybella You might as well call Tracfone -- to at least get the system diagnostic before speaking to anyone. And you probably know you may or may not get a correct answer from Tracfone.

I have used Tracfones for a long time. They're very reliable. When a glitch happens, have patience and trust that you, this group, or Tracfone will find a solution.

You might also check in Settings that software and apps are up to date.

Re: Tracfone not lighting when call comes in

Marybella — Thu, 04 Aug 2022 19:41:24 GMT

Update: ordered new phone. Spent 1/2 hour waiting for Tracfone and the phone now lights up but cuts off the call after a few rings. LOL

Re: Tracfone not lighting when call comes in

cindyNC — Thu, 04 Aug 2022 19:48:54 GMT

I've been looking into alternatives to Tracfone. Unlimited text, phone calls, data, and mobile hotspot. If you have 4 people in a group (don't have to be related) it's 25$ per month - each person is billed separately. There are several online groups a person can join if they don't have 4 people. The biggest one is through Michaelsaves and is over 1000 people at this point - he also has a good review of the plan. You can also check your existing tracfone to see if it's compatible.

Visable thru Verison

What Is Visible and Is the Phone Service Worth It? Fast Facts

What is Visible?: A Verizon-owned prepaid phone service that offers an affordable unlimited plan
What network does Visible use?: Verizon’s nationwide network, including 5G access
How much does Visible cost?: $25 a month with Party Pay and $5 a month when you refer a friend
What do you get with Visible?: Unlimited data, talk, text and mobile hotspot usage
How fast are data speeds with Visible?: Up to 200 Mbps; data slowed during network congestion
Does Visible offer mobile hotspot?: Unlimited mobile hotspot data capped at 5 Mbps
Can I get a deal on a new phone with Visible?: Frequent discounts on Apple iPhone and Samsung Galaxy devices
Does Visible offer customer service? No stores or 800 number; customer service handled through the app

Re: Tracfone not lighting when call comes in

Ainhisg — Thu, 04 Aug 2022 20:08:25 GMT

@Marybella wrote:
Update: ordered new phone. Spent 1/2 hour waiting for Tracfone and the phone now lights up but cuts off the call after a few rings. LOL

I think you did the right thing! Enjoy!

Re: Tracfone not lighting when call comes in

gardenman — Fri, 05 Aug 2022 13:29:12 GMT

@cindyNC wrote:
I've been looking into alternatives to Tracfone. Unlimited text, phone calls, data, and mobile hotspot. If you have 4 people in a group (don't have to be related) it's 25$ per month - each person is billed separately. There are several online groups a person can join if they don't have 4 people. The biggest one is through Michaelsaves and is over 1000 people at this point - he also has a good review of the plan. You can also check your existing tracfone to see if it's compatible.

Visable thru Verison
What Is Visible and Is the Phone Service Worth It? Fast Facts
What is Visible?: A Verizon-owned prepaid phone service that offers an affordable unlimited plan
What network does Visible use?: Verizon’s nationwide network, including 5G access
How much does Visible cost?: $25 a month with Party Pay and $5 a month when you refer a friend
What do you get with Visible?: Unlimited data, talk, text and mobile hotspot usage
How fast are data speeds with Visible?: Up to 200 Mbps; data slowed during network congestion
Does Visible offer mobile hotspot?: Unlimited mobile hotspot data capped at 5 Mbps
Can I get a deal on a new phone with Visible?: Frequent discounts on Apple iPhone and Samsung Galaxy devices
Does Visible offer customer service? No stores or 800 number; customer service handled through the app

The michaelsaves website comes with a safety warning for me, so be careful if you go there. It's listed as an https site, but isn't listed as safe in the Edge browser. I'd be very nervous sharing any information like a credit card number there.

Visible is interesting. They are part of Verizon. I had doubts as they're headquartered in Colorado, but Verizon does claim them as part of the company. They offer a very good monthly rate, but their phone prices are a bit out there. I can buy the Motorola G Stylus 5G for $129.99 on eBay (directly from Tracfone/Total Wireless) for Total Wireless, but the same phone through Visible is $364. That pretty quickly offsets the $7.50 in monthly savings over Total Wireless. Even in the $25 party pay plan, it would take a while to offset the $234 difference in phone pricing. Still, Visible is a neat option in the lower-end of the market in terms of plan value. Especially if you have/buy an unlocked phone.