topic Re: Apple Mac Experts - Advice requested in Electronics

Apple Mac Experts - Advice requested

AngelPuppy1 — Sun, 26 Jun 2022 10:23:44 GMT

I have a year old desktop Apple Mac computer which I love! Bear with me as I don't know computer jargon. I use Safari and don't use Chrome. I use google gmail. Yesterday I started having issues with the gmail. I was trying to compose a response to a friend's e-mail I had recevied and it kept throwing me out of the gmail. Back to the main computer screen - not the gmail screen. I would then have to sign back into my gmail using my name and password. This happened 3-4 times. Today, it did the same thing. Any ideas what could be causing this? I have never had any problems concering gmail before. Thanks.

Re: Apple Mac Experts - Advice requested

CalminHeart — Sun, 26 Jun 2022 11:36:41 GMT

@AngelPuppy1 wrote:
I have a year old desktop Apple Mac computer which I love! Bear with me as I don't know computer jargon. I use Safari and don't use Chrome. I use google gmail. Yesterday I started having issues with the gmail. I was trying to compose a response to a friend's e-mail I had recevied and it kept throwing me out of the gmail. Back to the main computer screen - not the gmail screen. I would then have to sign back into my gmail using my name and password. This happened 3-4 times. Today, it did the same thing. Any ideas what could be causing this? I have never had any problems concering gmail before. Thanks.

I spent 20 years representing business units for IT projects at a large corporation but I'm not a techie. Others may have more info.

One thing I did learn was that many companies don't program for Safari or wait until their programs are done on Windows/google to even look to see if it works with Safari.

I downloaded Chrome and it's an icon in my dock in case I need it for the gmail/retiree website. It's easy to use though I only use it if necessary. This is a lot easier than spending hours trying to find another solution.

Re: Apple Mac Experts - Advice requested

Ainhisg — Sun, 26 Jun 2022 11:57:11 GMT

When I need to know something, I google it. You might try that. That being said, I have a Macbook Pro and use two browsers all the time for different things--Safari and Firefox. I also have Chrome in my dock. I use it for odds and ends including Gmail. Yahoo is my primary email account site, and I have it bookmarked on Safari and Firefox. I find that when a website is acting up on one browser (mainly Safari for the reason the previous poster mentioned), I can switch to one of the other browsers, and it will work just fine.

Re: Apple Mac Experts - Advice requested

Toot1920 — Sun, 26 Jun 2022 13:04:43 GMT

@AngelPuppy1, are you using Apple's mail app or Gmail's app? I have 3 different email addresses and I use Apple's mail app for all three, 2 Yahoo and 1 gmail, with no problems. They work fine on my iPad, MacBook Air, and my phone. I don't use the individual apps for Yahoo or Gmail but I know others that do. I would assume that by using the app, Safari doesn't have anything to do with them. But, I don't know that much, too technical for me.

Re: Apple Mac Experts - Advice requested

Krimpette — Sun, 26 Jun 2022 13:26:02 GMT

I use Safari for most things, except for QVC. I do better with Firefox for QVC.

Re: Apple Mac Experts - Advice requested

Mz iMac — Sun, 26 Jun 2022 13:47:12 GMT

@AngelPuppy1

Mac user. Not an expert but I consider myself Mac OS knowledgable.

Before I suggest possible troubleshooting suggestions, I need to know the following.......

Which OS version are you using?

Which version iMac do you have?

If you do not know go to >About This Mac. The next window will show your OS & version.

I left off my serial # & everything else below it. If you need to upgrade or update Safari, click on Software Update which is on the bottom right corner of window.

Are you using the latest Safari version?

"it kept throwing me out of the gmail."

Exactly when does that happen?

I know you stated as you are composing. Are you typing when you are kicked off of Gmail?

Hitting the Send button?

Need details please.

By "main computer screen," do you mean your desktop?

Re: Apple Mac Experts - Advice requested

AngelPuppy1 — Mon, 27 Jun 2022 11:15:35 GMT

@CalminHeart

I have heard the word Chrome but don't know what it is or how to apply it or use it --- see, I told you I am computer challenged!

Re: Apple Mac Experts - Advice requested

AngelPuppy1 — Mon, 27 Jun 2022 11:17:24 GMT

@Ainhisg

I have only used Safari and the google mail, so that's all I am familiar with. I did try and google what I am talking about and I was lost. It was talking about all these settings and I thought -- no, I am not going to try and find stuff and change things and then really mess stuff up! Thanks for your suggestions.

Re: Apple Mac Experts - Advice requested

AngelPuppy1 — Mon, 27 Jun 2022 11:19:36 GMT

@Toot1920

You're way ahead of me and you lost me! All I know is I go into safari and then go into gmail on the browser line -- at least I think that's what you call it, and that's how I get my e-mail. All the other things you are talking about --- using Apple mail app or Gmail app --- I have no clue????

Re: Apple Mac Experts - Advice requested

AngelPuppy1 — Mon, 27 Jun 2022 11:27:39 GMT

@Mz iMac

Well, here is what I know. It's a Mac 2021 model. It is up to date as I check the status every day and do updates if necessary. It is Montery 12.4 right now.

When I say - it throws me out -- it is when I am typing a reply to an existing e-mail from someone - and this is someone who I e-mail constantly and never had any issues with before. In the middle of typing --- the e-mail will just throw me out and I will be at my desk top. I will then have to go back into gmail and sign back in to my gmail account. And in answer to your other question ---No, it doesn't happen when I hit Send, as I don't get that far.

I got rid of all my existing e-mails. Today, I sent this person a totally new, clean e-mail and had no problems. So, perhaps, it was something in this person's e-mail????

Any how, that's all I know. I haven't so far had any issues with anything else pertaining to gmail. And not having issues so far today.

Thanks!

Re: Apple Mac Experts - Advice requested

CalminHeart — Mon, 27 Jun 2022 11:32:35 GMT

@AngelPuppy1 wrote:
@CalminHeart

I have heard the word Chrome but don't know what it is or how to apply it or use it --- see, I told you I am computer challenged!

Google Chrome is another internet provider, like Safari. I entered "google chrome" in my search bar and downloaded it to my macbook. It's now an icon in my dock. I don't use it very often but it comes in handy when needed.

Don't worry about being computer challenged. We all have things that are new or that we can't do. For me, I can't put things together.

Re: Apple Mac Experts - Advice requested

Ainhisg — Mon, 27 Jun 2022 13:04:41 GMT

@AngelPuppy1 wrote:
@Ainhisg

I have only used Safari and the google mail, so that's all I am familiar with. I did try and google what I am talking about and I was lost. It was talking about all these settings and I thought -- no, I am not going to try and find stuff and change things and then really mess stuff up! Thanks for your suggestions.

I totally understand the feeling of not wanting to make anything worse! I'm glad to read that things are working well again. When you have time, you might google "Chrome browser" and download it. Then you will have an alternate browser to use and your gmail should work flawlessly on it.

Re: Apple Mac Experts - Advice requested

Mz iMac — Mon, 27 Jun 2022 15:37:08 GMT

@AngelPuppy1 Thank you for providing an update! Much appreciated.

Glad everything is now working. More than likely Safari and/or Gmail had a minor glitch. Happens from time to time.

If it happens again, restart your computer. Most times restarting will resolve hiccups/glitches.

"So, perhaps, it was something in this person's e-mail???? "

NOPE! Gmail's security is top notched. You would have gotten a security warning as soon as you opened Gmail.

Re: Apple Mac Experts - Advice requested

AngelPuppy1 — Tue, 28 Jun 2022 10:01:24 GMT

Thanks, everbody. So far, so good. I'm hoping it was a temporary thing.