topic Re: Tracfone My Account app in Electronics

Tracfone My Account app

WVopr — Mon, 13 Jun 2022 15:40:59 GMT

Is anyone else having problems with the Tracfone My Account app? I haven't been able to access it in over a week. Whenever I try to use the app a screen pops up wanting me to enter either my email, phone number, or SIM card number. No matter which one I enter I get back a "Sorry, something went wrong" response failure message.

Thanks for any information or help on this issue.

Re: Tracfone My Account app

PickyPicky3 — Mon, 13 Jun 2022 16:03:00 GMT

I have never used that app, but Text "HELP" to 611611 always works for whatever I need to do.

Re: Tracfone My Account app

Winkk — Mon, 13 Jun 2022 17:00:21 GMT

I was having that problem last week. I called CS which I hate to do because they are in the Phillipines and hard to understand. But, I thought it was fixed. I went to their FaceBook page and there are a lot of complaints there.

Re: Tracfone My Account app

Kachina624 — Mon, 13 Jun 2022 18:04:26 GMT

Yes, there have been other reports if problems with the app.

Re: Tracfone My Account app

PickyPicky3 — Mon, 13 Jun 2022 21:22:37 GMT

I wish I didn't have a feeling that Tracfone as we know it may soon be just a memory.

Re: Tracfone My Account app

Spurt — Wed, 15 Jun 2022 15:31:00 GMT

@WVopr wrote:
Is anyone else having problems with the Tracfone My Account app? I haven't been able to access it in over a week. Whenever I try to use the app a screen pops up wanting me to enter either my email, phone number, or SIM card number. No matter which one I enter I get back a "Sorry, something went wrong" response failure message.

Thanks for any information or help on this issue.

@WVopr

Exact same situation as you I cant use the phone app at all and tried all the ways to try to sign in and still get the same error message as you..The 611611 text doesnt work either......Thankfully I can still access info and add minutes or data using the website....

I think when my service date is about to run out Im looking for another company....this is ridiculous---it all has to do with Verizon buying Tracforne...😡

Re: Tracfone My Account app

Spurt — Wed, 15 Jun 2022 15:53:20 GMT

@PickyPicky3 wrote:
I have never used that app, but Text "HELP" to 611611 always works for whatever I need to do.

@PickyPicky3

Hi, I finally got the Text to work and usage info came up, but did you read the disclaimer that the info from the text may not be accurate..(click the link besides "terms" to read)..so what good is the text......I have a feeling Verizon wants or will force Tracfone customers to switch to their regular Verizon accounts....JMHO.....

"the data usage or balance estimate provided to you may not be not be complete. This information should be used only as a guideline for estimating usage or balance and not as a statement of your actual usage or balance."

Re: Tracfone My Account app

WVopr — Wed, 15 Jun 2022 16:11:18 GMT

@Spurt My 611611 text doesn't work either. When I try to send to that number it looks like it goes but then immediately an ! appears beside the sent text indicating sent failed. How were you able to correct this issue?

Re: Tracfone My Account app

PickyPicky3 — Wed, 15 Jun 2022 16:47:24 GMT

I just tried the help to 611611 and chose #3 for check my usage. It worked fine.

Re: Tracfone My Account app

Spurt — Wed, 15 Jun 2022 17:03:32 GMT

@WVopr wrote:
@Spurt My 611611 text doesn't work either. When I try to send to that number it looks like it goes but then immediately an ! appears beside the sent text indicating sent failed. How were you able to correct this issue?

@WVopr

It didnt work for me for awhile...then at a friend's suggestion I tried it and it worked...BUT be forewarned there's a bit of a delay before you get a response....GOOD LUCK!

Re: Tracfone My Account app

PickyPicky3 — Wed, 15 Jun 2022 17:05:54 GMT

@Spurt I've used 611611 for so long and it's always been accurate. I wouldn't worry about the disclaimer.

HOWEVER, I won't be surprised if Verizon changes a lot.

Re: Tracfone My Account app

teganslaw — Sat, 18 Jun 2022 12:20:41 GMT

I've never had trouble with my tracfone account. I don't use the app, instead I use my laptop. I figure it must be an app problem, maybe others would have better luck using a computer rather than their phone.

My sister and her husband got new phones and went with T-Mobile. She said that Verizon was too expensive, they got T-Mobile for half the cost and better benefits. I'm hearing that people are becoming unhappy with Verizon lately.

Re: Tracfone My Account app

gardenman — Sun, 19 Jun 2022 12:04:45 GMT

The app works for me today. It's always been a bit quirky in working but at this moment, it's working.

Re: Tracfone My Account app

4birds — Sun, 19 Jun 2022 20:09:48 GMT

Mine worked fine until last week. I can sign in, but it brings up 3 inactive numbers. It doesn't show the phone I am using, which is a Moto. Very frustrating. I had to text to get the my balance.

Re: Tracfone My Account app

Red769 — Fri, 22 Jul 2022 18:09:48 GMT

Tracfone told me I can't get into my account anymore because my phone is a 3G and I need to update it. They are sending me a free Motorola to replace my LG from qvc. No more triple minutes. Tracfone is controlling my phone, I can't see the minutes and have trouble turning off and on. They said it has tp be 4G or 5G phone. I like my phone. Hope this helps someone elese.

Re: Tracfone My Account app

gadgetgal613 — Sat, 23 Jul 2022 10:45:56 GMT

@Red769 wrote:
Tracfone told me I can't get into my account anymore because my phone is a 3G and I need to update it. They are sending me a free Motorola to replace my LG from qvc. No more triple minutes. Tracfone is controlling my phone, I can't see the minutes and have trouble turning off and on. They said it has tp be 4G or 5G phone. I like my phone. Hope this helps someone elese.

That doen't make any sense. I can see you not being able to make phone calls with an older phone but, it shouldn't have anything to do with getting into your account. Call their tech support again and see if you get a better person to help you.