topic Re: Tracfone website in Electronics

Tracfone website

bargainsgirl — Tue, 22 Mar 2022 23:37:38 GMT

Been trying to get on my account all day to purchase some data. Site seems to be not working but there is no explaination. Anyone else having this problem? Phone call was useless...

Re: Tracfone website

Mz iMac — Tue, 22 Mar 2022 23:49:19 GMT

@bargainsgirl Not having any problems getting onto their site using a desktop comp & Waterfox browser.

I do not have an account but not problems getting into the signup web page either.

What troubleshooting have you tried to resolve? Did you do any of the following.......

Switch browsers?

Switch devices?

Restarted any of the above?

"Phone call was useless..."

Meaning what?

Re: Tracfone website

89135 — Tue, 22 Mar 2022 23:54:08 GMT

I just tried and was able to access with no problem on computer with Firefox

Re: Tracfone website

PickyPicky3 — Tue, 22 Mar 2022 23:55:29 GMT

Buy it right on your phone. Text HELP to 611611 and follow all the instructions you receive, step-by-step. It's not hard.

Re: Tracfone website

Chessa35 — Wed, 23 Mar 2022 00:04:45 GMT

YES !Therefore , I had to make that dreaded phone call to customer service !

Re: Tracfone website

Marp — Wed, 23 Mar 2022 00:10:41 GMT

I haven't been able to sign in for nearly a week using my laptop and Firefox or Chrome. No problem using the app.

Re: Tracfone website

SilleeMee — Wed, 23 Mar 2022 00:32:23 GMT

No problem here. I can log on using my desktop w/Chrome and also with my Chromebook.

Re: Tracfone website

grandma r — Wed, 23 Mar 2022 00:39:33 GMT

@bargainsgirl. I have found the website to be difficult, however, trying to get a human on the phone is a total joke. This company was far better years ago. I've had a number of challenges with Tracphone recently. Not sure I'll continue to be a customer when my minutes expire.

I wish you good luck.

Re: Tracfone website

PickyPicky3 — Wed, 23 Mar 2022 01:22:34 GMT

I think Tracfone was bought by Verizon a year or so ago.

Re: Tracfone website

Venezia — Wed, 23 Mar 2022 06:07:08 GMT

@bargainsgirl - I just logged into my account from my desktop using MS Edge. No problem at all.

Without knowing what browser you're using, it's difficult to offer any suggestions. Try the usual of clearing your browsing data, etc. That may solve the problem.

I did notice that there's a security notification that some accounts may have been affected by "bad actors". There's a link to it at the top of the homepage.

Re: Tracfone website

catter70 — Wed, 23 Mar 2022 10:56:03 GMT

II had an issue the other day using Chrome on my computer, but after retrying a couple times it went thru.

Re: Tracfone website

Jo1313 — Wed, 23 Mar 2022 18:59:51 GMT

Now that Verizon owns Tracfone.I hope we won't need a month to month contract type service.

I buy a 1 year card every year hardly use it.

I have over 8,000 text messages to use with all the roll overs.

I rarely have issues with live CS reps.

Re: Tracfone website

Wanda Race — Tue, 19 Apr 2022 04:49:45 GMT

I have a mac 27" with Firefox browser and the Tracfone account will not work. Works to a point, then, I get this Alert that my order can not be processed at this time. I have used this account for years but the website recently changed and now, I can no longer complete an order. I have three accounts and seven phones.

I have rebooted and reset everything that I know, but nothing improves the situation. I tried another 27" mac that I own, it will not work either.

Being desparate I went online and bought minutes outside of my account. I dont like doing that. Then I remembered the 611611 thing. Text Balance for balance. Text Refill to refill, etc. That worked for adding data and texts. But then I needed minutes, thats when I received a link That worked great on my phone but would not work on my macs. I could access all of my accounts and ballances on my phone!

I was set, so today, I decided to try to log into my account on a PC that I own and it uses Windows 7. Worked perfectly, no problems.

So with the PC and the cellphone, I have lots of minutes and data now and a happy camper.

If anyone can break the code on making my mac work, I would appreciate it.

Re: Tracfone website

Ainhisg — Tue, 19 Apr 2022 11:00:24 GMT

@Wanda Race try a different browser on your Mac like Safari or Chrome. What year is your Mac?