topic Re: iPhone and iPad problem in Electronics

iPhone and iPad problem

gadgetgal613 — Fri, 11 Feb 2022 12:40:39 GMT

A good friend of mine had her Apple ID password changed on her iPhone. How that happened is still a mystery. After futile attempts to fix the problem, she called and asked me to help. We contacted Apple Care and they were very helpful except for one problem. The onscreen keyboard would not go away no matter what we tried to do. The choice of "forgot password" was located behind the onscreen keyboard and we could not get to it. How the change password option finally became visible is a mystery to me. I don't own an iPad and rarely use my phone for anything so my question is, how do you get rid of the onscreen keyboard when you won't want to use it? She has an iPhone 6 and a newer iPad. Thanks.

Re: iPhone and iPad problem

Teddixat — Fri, 11 Feb 2022 13:22:06 GMT

@gadgetgal613 I find that turning the IPad and iPhone off then on again usually fixes any problem.

Re: iPhone and iPad problem

CalminHeart — Fri, 11 Feb 2022 13:23:24 GMT

Did she try changing her keyboard settings? Did you google it? I did and there are lots of options. Without knowing what phone she has, it's difficult to know which choice to select. I've had apple products for years but never had this happen so I don't know.

Re: iPhone and iPad problem

CalminHeart — Fri, 11 Feb 2022 13:24:22 GMT

The first thing I'd do is a hard reset. Hold the home and power key down together until it shuts off and comes back on.

Re: iPhone and iPad problem

gadgetgal613 — Fri, 11 Feb 2022 15:02:29 GMT

The problem with the keyboard happened while we were on the phone with Apple Care. We were each on one of her devices and neither device would allow us to get rid of the onscreen keyboard. Doing a hard reset was not possible and stay connected to the tech helping us. I tried sliding up, down, right and left to make it go away and nothing got rid of it. Since it covered up the "forgot password option", we weren't allowed to move forward. There has to be a way and my searcing online found nothing.

Re: iPhone and iPad problem

TVLand — Fri, 11 Feb 2022 17:12:14 GMT

I would go to an Apple Store....make an appointment ....those representations really know the products....However , the problem with the Apple phone 6 could be because that phone was phased out.....I had that model a few years ago....and was told in time I would no longer be able to do any updates to that phone....based on that... I upgraded to the 8+ model.....if all you do is use your phone for calls you may be okay....but if you want to take full advantage of what a smart phone is capable of ....it may be time to upgrade ...

Re: iPhone and iPad problem

Kachina624 — Fri, 11 Feb 2022 17:33:05 GMT

@TVLand That's what I love about Apple products. You pay a fortune for them, way more than they're worth, then they put a time limit on how long they can be used. When that happened to my iPad, I went to Samsung and never looked back.

Re: iPhone and iPad problem

Sooner — Fri, 11 Feb 2022 17:42:02 GMT

With devices that do a lot, you need to trade in before they become obsolite or decide you can use a less technical (expensive) item.

It's not worth the headaches and frustration and maybe loss of data to hang on and hang on. Software gets way more complicated and eats memory and storage. It's just the nature of the beast.

I started out with a 128K computer. A beast for the time and the envy of all. Did I ever think I'd need a terabyte of anything? I'm not sure it existed at the time. . .

Re: iPhone and iPad problem

proudlyfromNJ — Sat, 12 Feb 2022 00:07:13 GMT

I have two iPads. A newer one and a very early one. The early one doesn't get updates,etc, but it works fine. I am on these boards with it quite often. Still get FaceTime, texts,etc. I am happy with my Apple procducts and to me that's all that matters. To each his own.

Re: iPhone and iPad problem

Tori3569 — Sat, 12 Feb 2022 00:02:03 GMT

i have all apple tech products and have only used apple since the iPhone and iPad came out.

Unfortunately, the keyboard does get stuck every once in a great while and as previously mentioned, you have to turn it off and then back on.. That solves many issues on apple products and they sometimes even say to do that in the customer support forum on the website.

Re: iPhone and iPad problem

gadgetgal613 — Sat, 12 Feb 2022 11:45:07 GMT

Is there anyone who knows how to get rid of the onscreen keyboard while using either an iPad or iPhone? I don't need a lecture about outdated devices or advice to go to the Apple store. Thanks.

Re: iPhone and iPad problem

Toot1920 — Sat, 12 Feb 2022 14:25:43 GMT

@gadgetgal613, since your friend has both an iPhone and an iPad, she can make and receive phone calls from her iPad if they are on the same Apple ID and WiFi. If the keyboard issue is on her iPhone, she should call Apple at 800-275-2273 on her iPad and that way she can follow what they tell her to fix the problem. Just have her make sure that the Apple info is in her contacts. To be able to call or iMessage on her iPad, she needs to go to Settings>Cellular>Calls on other devices >turn on and turn on the other device. For iMessage, go to Settings>Messages>Text Message Forwarding>turn on iPad.

I know that this doesn't fix her keyboard issue, but Applecare should be able to help.

Re: iPhone and iPad problem

gadgetgal613 — Sat, 12 Feb 2022 18:26:53 GMT

@Toot1920 wrote:
@gadgetgal613, since your friend has both an iPhone and an iPad, she can make and receive phone calls from her iPad if they are on the same Apple ID and WiFi. If the keyboard issue is on her iPhone, she should call Apple at 800-275-2273 on her iPad and that way she can follow what they tell her to fix the problem. Just have her make sure that the Apple info is in her contacts. To be able to call or iMessage on her iPad, she needs to go to Settings>Cellular>Calls on other devices >turn on and turn on the other device. For iMessage, go to Settings>Messages>Text Message Forwarding>turn on iPad.

I know that this doesn't fix her keyboard issue, but Applecare should be able to help.

Unfortunately, that doesn't help. All I want to know is how to get rid of the onscreen keyboard. She doesn't need it for her iPad since she uses a bluetooth keyboard.

Re: iPhone and iPad problem

Nuttmeg — Sat, 12 Feb 2022 18:47:43 GMT

@gadgetgal613 wrote:
Is there anyone who knows how to get rid of the onscreen keyboard while using either an iPad or iPhone? I don't need a lecture about outdated devices or advice to go to the Apple store. Thanks.

@gadgetgal613

My sister has an iPhone 6. The battery is shot and will hold a charge about 10 minutes. She will need to shop soon. It is what it is.

Did you do a Google search for help? Apple does have a help forum.

LOL, I have a Samsung tablet with a bug in Google. It may never be fixed since the tablet doesn't receive any more updates and is a older device. This is what it is.

You do not live near an Apple store.

Re: iPhone and iPad problem

gadgetgal613 — Sat, 12 Feb 2022 22:50:26 GMT

@Nuttmeg wrote:
@gadgetgal613 wrote:
Is there anyone who knows how to get rid of the onscreen keyboard while using either an iPad or iPhone? I don't need a lecture about outdated devices or advice to go to the Apple store. Thanks.
@gadgetgal613

My sister has an iPhone 6. The battery is shot and will hold a charge about 10 minutes. She will need to shop soon. It is what it is.

Did you do a Google search for help? Apple does have a help forum.

LOL, I have a Samsung tablet wid didn't find anythingth a bug in Google. It may never be fixed since the tablet doesn't receive any more updates and is a older device. This is what it is.

You do not live near an Apple store.

The closest Apple store is a 2-3 hour drive. I tried swiping up, down, left and right and nothing would move the onscrean keyboard out of the way. I did multiple searches before posting here and didn't find anything which worked. We were trying to log into iCloud, the onscreen keyboad popped up to enter the password and the keyboard blocked the option "forgot password" which is what we needed to select. We were stuck because the keyboard was blocking the screen.

Like I previously posted, I no loger have an iPad and I almost never do anything technical on my phone. I just want to know what I can do to move or get rid of the onscrean keyboard should it become necessary in the future. Thanks.

Re: iPhone and iPad problem

Runner26 — Mon, 14 Feb 2022 04:16:21 GMT

@gadgetgal613 wrote:
Is there anyone who knows how to get rid of the onscreen keyboard while using either an iPad or iPhone? I don't need a lecture about outdated devices or advice to go to the Apple store. Thanks.

I'm relatively new to iPhone & iPad; I personally never experienced this problem. However, have you tried signing on to iCloud from your computer? (icloud.com) You put in your Apple ID and have an option for your password or forget password.

Re: iPhone and iPad problem

gizmogal — Mon, 14 Feb 2022 04:28:05 GMT

You cannot "remove" the iPad or iPhone keyboard, but you can disable it. I googled "How to disable iPhone keyboard" and found this in one minute. Your search to remove was unsuccessful because there is no such technique. It stays in the phone but can be rendered unavailable for use

here are explicit instructions with screen shots as well as written steps. click the link, follow the steps. It works the same for iPhone and iPad, any model, and version of the operating system.

I'm sure this answers your question. Hope to read you were successful. Don't leave us all wondering!

Re: iPhone and iPad problem

gadgetgal613 — Mon, 14 Feb 2022 11:37:33 GMT

@gizmogal wrote:
You cannot "remove" the iPad or iPhone keyboard, but you can disable it. I googled "How to disable iPhone keyboard" and found this in one minute. Your search to remove was unsuccessful because there is no such technique. It stays in the phone but can be rendered unavailable for use

here are explicit instructions with screen shots as well as written steps. click the link, follow the steps. It works the same for iPhone and iPad, any model, and version of the operating system.

I'm sure this answers your question. Hope to read you were successful. Don't leave us all wondering!

I'll send the link to my friend. I've been using Apple products since 2012, there are things about them which really irritate me and this is one. To have a popup which covers 1/2 of the screen, you can't move or get rid of it is a terrible design. I did find if your iPad is connected to a bluetooth keyboard, you can disable the onscreen keyboard completely.

My friend is 89 years old, not computer savvy and stuff like this really upsets her. She was on the phone with tech support and this step, not being able to select the choice "forgot password", prevented her from fixing the problem.

Just an FYI, not everyone has an Apple store nearby. As I posted earlier, the closest one to me is either in Chicago or Indianapolis. It's one of the reasons to buy Apple Care. It's especially true for those who aren't able to fix their tech problems.

Re: iPhone and iPad problem

Mindy D — Sun, 20 Feb 2022 03:44:50 GMT

@gadgetgal613 With the on-screen keyboard full sized tap the keyboard down button on the lower right corner of the on-screen keyboard. This is for the iPad.

Re: iPhone and iPad problem

gadgetgal613 — Sun, 20 Feb 2022 11:17:14 GMT

@Mindy D wrote:
@gadgetgal613 With the on-screen keyboard full sized tap the keyboard down button on the lower right corner of the on-screen keyboard. This is for the iPad.

I'll pass this on. Thanks.