topic Re: Motorola voicemail help!! in Electronics

Motorola voicemail help!!

bargainsgirl — Wed, 01 Sep 2021 00:54:06 GMT

I've had a Motorola tracfone for a year. Suddenly, my voicemail has changed to "visual voicemail" and I can't get any messages! I have tried several things to get back to my original voicemail which was already installed on the phone. Very frustrating!! Any suggestions???

Re: Motorola voicemail help!!

PickyPicky3 — Wed, 01 Sep 2021 02:34:13 GMT

I went through that about six months ago, but I can't remember what I did to fix it. It was an Android issue, not just Motorola.

If I figured it out, you will, too.

As soon as it pops into my head I'll post it.

No pops yet, but have you looked into your list of installed apps to see if visual voicemail is there? It may have been installed with an update.

Re: Motorola voicemail help!!

gardenman — Wed, 01 Sep 2021 11:37:38 GMT

To turn off visual voicemail you touch your phone icon. Then at the top right tap the three dots stacked atop one another. This should produce a drop-down menu with "settings" as an option. Tap "settings" then a new drop-down menu should appear with "voicemail" as an option. Tap that and you should be able to turn off visual voicemail.

Re: Motorola voicemail help!!

Jordan2 — Wed, 01 Sep 2021 11:42:30 GMT

I just received my Motorola Tracfone yesterday but haven't set it up yet, I hope I don't have this problem.

Re: Motorola voicemail help!!

ciao_bella — Wed, 01 Sep 2021 12:09:19 GMT

I had that problem with my cell phone a few months ago. It wasn't a tracfone, it was a Verizon android phone, but I had to call Verizon Customer Service and they had to go into my account and shut it off from there. Then the representive, put the regular voicemail back on at the same time.

Re: Motorola voicemail help!!

Nuttmeg — Wed, 01 Sep 2021 12:25:00 GMT

@Jordan2 wrote:
I just received my Motorola Tracfone yesterday but haven't set it up yet, I hope I don't have this problem.

@Jordan2

What phone did you buy?

Re: Motorola voicemail help!!

bargainsgirl — Wed, 01 Sep 2021 13:09:41 GMT

@Nuttmeg wrote:
@Jordan2 wrote:
I just received my Motorola Tracfone yesterday but haven't set it up yet, I hope I don't have this problem.
@Jordan2
What phone did you buy?

@Jordan2 I bought the Moto G7 OPTIMO MAXX which I like alot. Hope I can fix this!

Re: Motorola voicemail help!!

bargainsgirl — Wed, 01 Sep 2021 13:11:15 GMT

@gardenman wrote:
To turn off visual voicemail you touch your phone icon. Then at the top right tap the three dots stacked atop one another. This should produce a drop-down menu with "settings" as an option. Tap "settings" then a new drop-down menu should appear with "voicemail" as an option. Tap that and you should be able to turn off visual voicemail.

I tried that but then I have no voicemail at all. I will call Verizon CS....

Re: Motorola voicemail help!!

Nuttmeg — Wed, 01 Sep 2021 14:05:18 GMT

@Jordan2 wrote:
I just received my Motorola Tracfone yesterday but haven't set it up yet, I hope I don't have this problem.

@Jordan2

You will be able to find some detailed YouTube videos about this phone.

Tracfone may have a interactive service manual online.

Re: Motorola voicemail help!!

Jordan2 — Wed, 01 Sep 2021 15:11:21 GMT

@Nuttmeg wrote:
@Jordan2 wrote:
I just received my Motorola Tracfone yesterday but haven't set it up yet, I hope I don't have this problem.
@Jordan2
What phone did you buy?

@Nuttmeg I was considering buying the iPhone SE on Tracfone's website for $199 and then a data plan. I decide to go with the Motorola G Stylus the one that isn't 5G capable. It was $199 at HSN and I get minutes, texts, and data included. I figure I'll keep it at least two years and worry about another phone then.

Re: Motorola voicemail help!!

Venezia — Wed, 01 Sep 2021 15:28:26 GMT

@bargainsgirl (I found this, when I googled the issue.)

How do I turn off visual voicemail on my Moto g7?

Swipe left to the ALL screen. Swipe up and tap Visual Voicemail. Tap Disable and then tap OK. Note: Visual Voicemail is now stored at the bottom of the list (not in alphabetical order) when you disable the app.

Re: Motorola voicemail help!!

bargainsgirl — Tue, 07 Sep 2021 01:31:17 GMT

I could not get through to Verizon cause I am not "official" so I just called TRACFONE and the service rep was wonderful. Reset my phone in about 5 minutes. Just could not explain WHY this occurred. Easy fix!