topic Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE) in Electronics

CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Tinkrbl44 — Sun, 05 Sep 2021 21:04:15 GMT

Has this ever happened to you? I didn't think it was even possible.

My Samsung auto renews on Sept 20, and I have plenty of air time, data, minutes, etc.

I have received two calls in the past week, and pressing on the green button with the phone image .... nothing happens! Can't answer the call!

Ever happen to you?

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Nightowlz — Sun, 05 Sep 2021 21:16:22 GMT

Have you received a text from Tracfone saying your Samsung will no longer work so you need to buy a new phone?

They sent one to DH. He just bought a new unlocked Samsung with Volte plus 5G so it should work???

I have an unlocked Nokia. The only text I received was for their new $40 unlimited plan.

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Q4u — Sun, 05 Sep 2021 21:16:07 GMT

No, but the day my Father was passing, my phone kept going off and when I would answer I would get only static..... must have happened half a dozen times! Never happened before and hasn't happened since. I know that's not the same as what is happening to you, but sometimes we never know.....

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Nightowlz — Sun, 05 Sep 2021 21:19:36 GMT

@Q4u wrote:
No, but the day my Father was passing, my phone kept going off and when I would answer I would get only static..... must have happened half a dozen times! Never happened before and hasn't happened since. I know that's not the same as what is happening to you, but sometimes we never know.....

@Q4u

I think the issues are due to the changes they are making with 5G.

When I try to send photos it will either send or not. I have to delete it & try again. Yesterday I had to use my data on my phone to send them. It's always used my service at home before?

I never make or receive calls so don't know if that's working or not. I use it for texting.

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

NYCLatinaMe — Mon, 06 Sep 2021 02:11:51 GMT

@Tinkrbl44 wrote:
Has this ever happened to you? I didn't think it was even possible.

My Samsung auto renews on Sept 20, and I have plenty of air time, data, minutes, etc.

I have received two calls in the past week, and pressing on the green button with the phone image .... nothing happens! Can't answer the call!

Ever happen to you?

Do you think your screen may be frozen? Can you otherwise use your phone? If it is frozen, try resetting it (turning it on and off). I don't know about Samsung, but my iPhone does freeze. You can, of course, call your service provider from another phone if that doesn't work and the phone doesn't work at all.

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Tinkrbl44 — Mon, 06 Sep 2021 02:27:54 GMT

I chatted online with a Tracfone rep, and they said to turn the phone off and take out both the battery and sim card and put them back in to "reboot" the phone. Couldn't get the sim card out, but not sure if the battery in and out made a difference.

The other things still work, as far as I can tell. I have to experiment a little to see what happened.

----------

Well, I can place an outgoing call but still cannot answer an incoming call ..... grrrr.

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Mistreatedbycs — Mon, 06 Sep 2021 02:33:45 GMT

@Tinkrbl44

Did you try swiping up??

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Tinkrbl44 — Mon, 06 Sep 2021 02:40:14 GMT

@Mistreatedbycs wrote:
@Tinkrbl44

Did you try swiping up??

@Mistreatedbycs

Sorry, but I have no idea what that means.

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Mistreatedbycs — Mon, 06 Sep 2021 02:46:50 GMT

@Tinkrbl44

The green button to answer, instead of hitting on it, put your finger on the green button and slide it to the top of the phone.

What's the samsung model number of your phone?

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Tinkrbl44 — Mon, 06 Sep 2021 03:38:09 GMT

@Mistreatedbycs wrote:
@Tinkrbl44

The green button to answer, instead of hitting on it, put your finger on the green button and slide it to the top of the phone.

What's the samsung model number of your phone?

@Mistreatedbycs

Aw ****** , she said sheepishly .... ding ding ding ....

This is a "starter" smart phone and no one has the number, so no one calls. I do all the calling. Swiping worked.

BTW, It's a Galaxy J7 Sky Pro. It's a nice phone, but I like my old one much better, and am having separation anxiety, so I have two phones for now.

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Mistreatedbycs — Mon, 06 Sep 2021 16:45:58 GMT

@Tinkrbl44

So you are good to go??????????????????

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

Tinkrbl44 — Mon, 06 Sep 2021 18:17:35 GMT

@Mistreatedbycs wrote:
@Tinkrbl44

So you are good to go??????????????????

@Mistreatedbycs

Yes, and thank you very much.

Part of my reluctance to "swipe" very much is because all I can think of is the amount of germs a screen picks up when repeatedly smeared with our fingers.

Just curious, how often do you clean your phone screen?

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

chickenbutt — Mon, 06 Sep 2021 18:27:14 GMT

I'm not certain how helpful this might be, for your particular phone, but I am one who doesn't love the swiping thing either. It seems like if you don't get it exactly right it's a PITA.

I don't have the burner type phone, as I use a carrier, but I do use Samsung brand and there are settings where you can change the way you pick up or hang up.

Mine had that swipe thing on the green phone and I hated it. I switched it where I can pick up by pressing the top button on the side of the phone and hang up by pressing the bottom button. Much better for me. Maybe that's helpful.

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

gadgetgal613 — Mon, 06 Sep 2021 22:05:31 GMT

@Tinkrbl44 wrote:
@Mistreatedbycs wrote:
@Tinkrbl44

So you are good to go??????????????????

@Mistreatedbycs

Yes, and thank you very much.

Part of my reluctance to "swipe" very much is because all I can think of is the amount of germs a screen picks up when repeatedly smeared with our fingers.

Just curious, how often do you clean your phone screen?

I hate to tell you but, you have bacteria all over your body all of the time. You also have bacteria inside your body all of the time. I clean my phone screen once a day when I clean my glasses unless it gets dirty sooner.

Re: CAN'T ANSWER MY RINGING SAMSUNG (TRACFONE)

VaBelle35 — Tue, 07 Sep 2021 00:31:11 GMT

Don't feel bad. I bought a Samsung S21+ Ultra (or something) in February and I could not answer it for the life of me. I had to google and found that you have to swipe up.

I have had a Moto for 100 years so this whole swiping thing was new to me.

I follow along on the Samsung S21 community for tips and learn things about the phone. It's a whole different animal than what I'm used to.