topic Re: Amazon Customer Service # in Electronics

Amazon Customer Service #

Gardli — Thu, 09 Jan 2014 17:05:29 GMT

Can anyone tell me how to contact Amazon's customer service? I need either an e-mail address or a 1-800 number. Thanks in advance for any help.

Re: Amazon Customer Service #

ahoymate — Thu, 09 Jan 2014 17:06:46 GMT

Google!!@!!!

Re: Amazon Customer Service #

GSPgirl — Thu, 09 Jan 2014 17:09:22 GMT

866-216-1072. I agree. They seem to hide it on their website. I just googled it.

Re: Amazon Customer Service #

anin — Thu, 09 Jan 2014 17:09:29 GMT

email would be the best..

Re: Amazon Customer Service #

Sunshine Kate — Thu, 09 Jan 2014 17:10:39 GMT

You can call them directly or enter your phone number and they will instantly (and I mean instantly) call you back.

Re: Amazon Customer Service #

curlywhitedog — Thu, 09 Jan 2014 17:12:15 GMT

Finding the 800 number for Amazon is a lot like navigating a corn maze so good luck. I've done it twice before but honestly don't remember how I did it. Try the HELP button on the home page, maybe that will lead you there. There's a button that will take you to the "contact us" page and from there you can choose e-mail or leave your number and a time you want them to all you back. Be prepared, your phone will ring almost at the exact moment you click for them to call you back - they are THAT efficient.

Trial and error, click here, click there and you you'll eventually find it. It's hidden but it's there. Good luck.

Maria

Re: Amazon Customer Service #

wingnut — Thu, 09 Jan 2014 17:18:48 GMT

If you go to the Amazon home page and click on the ""HELP"" button it will give you a phone number of the option of doing a live chat or email.

Re: Amazon Customer Service #

turtle52 — Thu, 09 Jan 2014 17:26:19 GMT

On 1/9/2014 Sunshine Kate said:
Log in to Amazon. Go to the bottom of the homepage and click ""help"". Then click on ""contact us"".

You can call them directly or enter your phone number and they will instantly (and I mean instantly) call you back.

I have used this way to contact them many times and they do call you instantly. Their CS is FANTASTIC!!!!

Re: Amazon Customer Service #

Krimpette — Thu, 09 Jan 2014 17:32:04 GMT

I love the way they do their phone support. You can request a call back and about two seconds after you hang up your phone, there comes the call back…..and always with a very helpful C/S person! Love Amazon!!!!!

Re: Amazon Customer Service #

MalteseMomma — Thu, 09 Jan 2014 17:59:05 GMT

Amazons CS phone service is great .Most of the time they are American and speak clear English. They have never had a problem. I have never had a call back, I have talked to them instantly when I call.

It is also very easy and convienent to speak online with their live help CS reps. You get instant service and I am always happy using that too.

I have been shopping a very long time with Amazon and spend lots of $ and have never had any problem that was not instantly solved and I have never had to return anything,

I sure hope I didn't jinx myself by writing this post !

Re: Amazon Customer Service #

chickenbutt — Thu, 09 Jan 2014 19:10:13 GMT

I just use that tool they have, where you go through 'help' and contact us. Then, when it asks you to choose email, phone, or whatever else, you choose 'by phone' and punch in your phone number. It immediately calls you and within seconds a CSR picks up.

I agree - they have the best customer service of any retailer I've ever known.

ETA - the other cool thing about that calling tool is that the person already knows what you are calling about because you choose which order you want to reference.

Re: Amazon Customer Service #

MSA2004 — Thu, 09 Jan 2014 20:49:37 GMT

At Christmas, I ordered an outfit for my daughter. On the website, it is cream and white. When it arrived, they had sent a different color. I completed my return information online (no human contact involved AT ALL). I explained that I was returning it because they had sent me the wrong color. Literally, the NEXT DAY, the UPS man arrived with the correct outfit. I had not even sent the wrong one back yet!

I did pack it up and return it over the weekend, but that was just amazing to me.

Also, the breakfast cereal arrived yesterday. I love Subscribe & Save. I signed up to have the family's breakfast cereal delivered 3-4 boxes at a time on a regular basis. I chose a few of their favs. Now, when can I get milk delivered? (I checked. So far, Amazon does not do this for me. And the local grocery store prefers the "bury it in the far, deepest corner of the store so you can hike to it when needed method...UGH!!!!!!!!!!)

NOTE: I walk in, NO CART, pick up a couple of gallons of milk (what I came in for), pay and leave. I did not "forget" that I needed all of that extra *($#&*) along the way to the milk. Yes. I was FORCED to walk past it. Why exactly, is beer, wine and pretzels ranking ahead of MILK???? Just asking.

Re: Amazon Customer Service #

depglass — Thu, 09 Jan 2014 23:52:05 GMT

In our Walmart, the beer and pretzels are also in back, right next to the milk. You just can't win.

Re: Amazon Customer Service #

cinebee — Fri, 10 Jan 2014 00:15:58 GMT

I just posted on another thread that I took a return for Amazon.com to UPS today and by the time I got home I had an email from them that my refund had been processed......

Re: Amazon Customer Service #

Feline Fine — Fri, 10 Jan 2014 08:07:18 GMT

At the TOP of Amazon's homepage, click the word "Help" on the right. Then, click the yellow "Contact Us" button on the right midway down (it's under "Self Service").

You'll have your choice of how (I e-mail them), but"'Live Chat" is kinda fun.

Re: Amazon Customer Service #

Lotus — Fri, 10 Jan 2014 08:17:30 GMT

When you go to the help section you can also give them your phone number and they automatically dial you back right away.

Re: Amazon Customer Service #

dooBdoo — Fri, 10 Jan 2014 10:42:49 GMT

A good rule of thumb for any website comes from the advice in the comments here.

On any website, remember to look for "Contact Us" (usually found at the bottom of the screen). In most cases, clicking on it will direct you to some or all of these: an email address (or a form to fill out); a "Live Chat" icon for immediate online communication; a phone number.

(Look for "Help" if you don't find "Contact Us.")

There's also a pretty good website called GetHuman (http://gethuman.com/) with helpful tips about the best methods of contacting companies. It's not always up-to-date, but I've found when I submit corrections they verify and act upon them quickly.