topic Re: I Dropped My iPod in Electronics

I Dropped My iPod

Jordan2 — Wed, 30 Jun 2021 22:48:06 GMT

So I accidentally dropped my iPod on tiled floor, it wasn't a very far drop. Anyway, now I have these gray, white, and black vertical lines on the screen. I cannot shut the iPod down, it won't respond to any of the buttons. I took out Apple Care on it, it expires in September. I guess I'm off to Best Buy tomorrow to see what can be done. I hope they don't give me a hard time, I have seen them turn away many customers. If I buy a new one, I'll definitely buy it at the Apple store.

Re: I Dropped My iPod

On It — Wed, 30 Jun 2021 22:54:43 GMT

@Jordan2 wrote:
So I accidentally dropped my iPod on tiled floor, it wasn't a very far drop. Anyway, now I have these gray, white, and black vertical lines on the screen. I cannot shut the iPod down, it won't respond to any of the buttons. I took out Apple Care on it, it expires in September. I guess I'm off to Best Buy tomorrow to see what can be done. I hope they don't give me a hard time, I have seen them turn away many customers. If I buy a new one, I'll definitely buy it at the Apple store.

Do you have a local Apple Store? The guys at the "genius bar" can work wonders. You will need an appointment which you can make online. Either way, good luck getting your issue resolved.

Re: I Dropped My iPod

lolakimono — Wed, 30 Jun 2021 23:00:35 GMT

The iPod no longer has any service agreements @Jordan2 - unless you mean iPad.

Re: I Dropped My iPod

Jordan2 — Wed, 30 Jun 2021 23:55:06 GMT

@lolakimono wrote:
The iPod no longer has any service agreements @Jordan2 - unless you mean iPad.
@lolakimono well then I wasted my money because I got a two year Apple Care plan which hasn't expired yet. I'm still going to Best Buy tomorrow, I wish I had an Apple Store near me but I don't.

Re: I Dropped My iPod

santorini — Wed, 30 Jun 2021 23:57:44 GMT

iPad?

Re: I Dropped My iPod

Mindy D — Thu, 01 Jul 2021 00:21:20 GMT

@Jordan2 wrote:
So I accidentally dropped my iPod on tiled floor, it wasn't a very far drop. Anyway, now I have these gray, white, and black vertical lines on the screen. I cannot shut the iPod down, it won't respond to any of the buttons. I took out Apple Care on it, it expires in September. I guess I'm off to Best Buy tomorrow to see what can be done. I hope they don't give me a hard time, I have seen them turn away many customers. If I buy a new one, I'll definitely buy it at the Apple store.

@Jordan2 @If you have Apple Care don't you need to go to the Apple Store and not Best Buy?

Re: I Dropped My iPod

Jordan2 — Thu, 01 Jul 2021 00:47:34 GMT

@Mindy D wrote:
@Jordan2 wrote:
So I accidentally dropped my iPod on tiled floor, it wasn't a very far drop. Anyway, now I have these gray, white, and black vertical lines on the screen. I cannot shut the iPod down, it won't respond to any of the buttons. I took out Apple Care on it, it expires in September. I guess I'm off to Best Buy tomorrow to see what can be done. I hope they don't give me a hard time, I have seen them turn away many customers. If I buy a new one, I'll definitely buy it at the Apple store.
@Jordan2 @If you have Apple Care don't you need to go to the Apple Store and not Best Buy?

@Mindy D I bought the iPod at Best Buy. They have a Geek Squad, they try to repair it or they send it out.

Re: I Dropped My iPod

Etoile308 — Thu, 01 Jul 2021 01:28:07 GMT

I would call them first thing in the morning and ask about whether they handle Apple Care. If they do, I think you might still have to schedule an appointment.

Re: I Dropped My iPod

glb613 — Thu, 01 Jul 2021 10:06:46 GMT

The first thing you need to do is call Apple support and find out how to get it fixed with your Apple Care. FYI, not every city has an Apple Store. The closest ones to me are between 150-200 miles away. But, that doesn't mean there aren't any authorized sellers or repair companies you can use.

Re: I Dropped My iPod

gardenman — Thu, 01 Jul 2021 12:02:21 GMT

As a general rule with electronics, when it stops responding holding the power button pressed in for an extended period of time will often force a reboot. That extended period of time can be ten seconds, thirty seconds, a minute, or more. It's something to try while waiting for Best Buy to open.

Re: I Dropped My iPod

Jordan2 — Thu, 01 Jul 2021 15:38:43 GMT

So this morning I charged my iPod, the charge wore down yesterday. The lines are gone, it is working, however there is a slight flickering on the screen. I went to Best Buy to ask about it, the guy told me it can work itself out and check for software updates ( I often do and I'm up to date). If it continues I can make an appointment and bring it back. I asked him if they fix it there or send it out, I was told they do not fix iPods, I would get a new one. I'll wait a couple of days, if I find it is very annoying I'm going back.

Re: I Dropped My iPod

Lilysmom1 — Fri, 02 Jul 2021 08:52:49 GMT

@Jordan2 , I am kind of surprised they are still making iPods. What version do you have? S

Re: I Dropped My iPod

Jordan2 — Fri, 02 Jul 2021 16:27:47 GMT

@Lilysmom1 wrote:
@Jordan2 , I am kind of surprised they are still making iPods. What version do you have? S

@Lilysmom1 I think it may be the newest one, I bought it in September 2019. I use it pretty much to play games, check emails, and surf the web. There is a very slight flickering on the screen, most wouldn't notice it. I'll stick with it for now ( I bet Best Buy would think I was very nit picky), if it gets worse I'll go back.

Re: I Dropped My iPod

Jordan2 — Sun, 04 Jul 2021 20:14:24 GMT

iPod seems to be back to normal, no screen flickering. I'm glad, I didn't want to have to turn it in for a new one.