topic Re: Another iPad question in Electronics

Another iPad question

Bridgegal — Mon, 15 Mar 2021 22:06:20 GMT

Any ideas why when I open an attachment on my iPad it opens with the content in a narrow strip down the right side of the page on top of the original email or page? This just started recently. In the past it would open on the whole screen. So annoying and hard to read/see.

Re: Another iPad question

Etoile308 — Mon, 15 Mar 2021 23:08:16 GMT

I don't have the answer for you, but I've found any time I can't figure out a problem I just google it. Usually I get an Apple message board where the problem is discussed.

Re: Another iPad question

Bridgegal — Tue, 16 Mar 2021 01:20:48 GMT

@Etoile308 wrote:
I don't have the answer for you, but I've found any time I can't figure out a problem I just google it. Usually I get an Apple message board where the problem is discussed.

Thanks. I actually came here as a last resort. I've been googling it for over 2 months. It doesn't seem to get what the issue is no matter how many ways I word it. None of my friends with iPads know either. One has run into the same thing but she hasn't been able to figure it out either. I did try the apple message board once with no luck but will go back there and see if I can change the wording and get an answer.

Re: Another iPad question

glb613 — Tue, 16 Mar 2021 10:33:45 GMT

@Bridgegal wrote:
Any ideas why when I open an attachment on my iPad it opens with the content in a narrow strip down the right side of the page on top of the original email or page? This just started recently. In the past it would open on the whole screen. So annoying and hard to read/see.

I've had limited luck getting answers at Apple support message boards. I've tried rewording my inquiries multiple times and it usually doesn't address my specific problem. Do you have this problem with all attachments or just certain types?

Re: Another iPad question

BriggsiePeawiggle — Tue, 16 Mar 2021 13:45:15 GMT

Try the facebook group for Apple questions and include a screen shot of what you are talking about. They are really good there.

Re: Another iPad question

Bridgegal — Fri, 26 Mar 2021 23:55:12 GMT

@BriggsiePeawiggle

Sorry, I just saw this. Thanks. I'll try that.

Re: Another iPad question

dooBdoo — Sun, 28 Mar 2021 08:39:39 GMT

@Bridgegal,

In Settings --> Home Screen & Dock, do you have Multitasking turned on or off?

Re: Another iPad question

Bridgegal — Sun, 28 Mar 2021 22:47:50 GMT

@dooBdoo wrote:

@Bridgegal,
In Settings --> Home Screen & Dock, do you have Multitasking turned on or off?

Sorry, I just saw this.

Gestures is on. Allow multiple apps is off.

Those are my two choices.

Re: Another iPad question

dooBdoo — Sun, 28 Mar 2021 23:45:04 GMT

Thanks, @Bridgegal. I'm trying to envision what you're seeing. I agree with @BriggsiePeawiggle that screen shots help, but doing so with email we have to be careful not to display personal info. I'm wondering if the effect you see relates to "Slide Over" or "Split View." If you get a chance, take a look at this article (or others on those features) and see if any of the images look like what you're experiencing.

copy and paste link:

pcmag.com/how-to/how-to-use-multitasking-on-your-ipad

search for "How to Use Multitasking on Your iPad | PCMag"

Have a lovely evening.🌻

Re: Another iPad question

Bridgegal — Mon, 29 Mar 2021 04:36:49 GMT

@dooBdoo

Here is a screen shot of what it looks like. Unseen on the far left is my gmail inbox. In the center is the content of the email and when I click on the 25 recipes link in the content, it opens in that narrow vertical bar. This is as small as I could make it.

Re: Another iPad question

dooBdoo — Mon, 29 Mar 2021 14:06:33 GMT

Thanks, @Bridgegal! It looks like the "Slide Over" or "Split View" feature at play. You might want to try closing the Mail app running in background and then turning off "Gestures" to see if that eliminates the problem (you always can re-enable Multitasking features later if you want them).

If you get a chance, also take a look at the article I posted and others -- particularly those with videos -- that go though the various Multitasking "Slide Over" or "Split View" options just to get a sense of the features.

Fingers crossed that we're on the right track to resolve this.

Have a lovely day!🌻😊🌻

Re: Another iPad question

Bridgegal — Mon, 29 Mar 2021 16:13:39 GMT

@dooBdoo wrote:
Thanks, @Bridgegal! It looks like the "Slide Over" or "Split View" feature at play. You might want to try closing the Mail app running in background and then turning off "Gestures" to see if that eliminates the problem (you always can re-enable Multitasking features later if you want them).
If you get a chance, also take a look at the article I posted and others -- particularly those with videos -- that go though the various Multitasking "Slide Over" or "Split View" options just to get a sense of the features.
Fingers crossed that we're on the right track to resolve this.
Have a lovely day!🌻😊🌻

OMG!!! Turning off gestures did the trick. You are the BEST!! Thank you so much for all of your help.

Re: Another iPad question

dooBdoo — Sun, 11 Apr 2021 12:31:12 GMT

@Bridgegal wrote:

OMG!!! Turning off gestures did the trick. You are the BEST!! Thank you so much for all of your help.

What great news, @Bridgegal! I'm sorry to be so slow in replying. Thanks for the update. Doesn't it feel good to eliminate an annoyance like this one? When we all put our heads together and investigate a problem, we usually can get to the answer.😊

I'm glad it worked!

eta: In case this shows up again, a few notes since I did some additional checking online... what you're seeing does look just like the "Slide Over" (related to the "Split Screen") feature which you'll see in a few images online like yours showing a slide-over Safari screen atop an email address.

I don't use those features -- from my perspective, while they have a reasonable use for some people the process is unwieldy.

(Take a look at some of the articles and videos and you might find your eyes glazing over and your mind wandering... I know it affects me that way!🙃)

Disabling the "Allow Multiple Apps" and "Gestures" normally won't permit this display but I see other reports online with the problem showing up again like a weird phantom, so it might take a wee bit more troubleshooting.

It's always a good idea to check to see if the iPadOS is the most current for the device (my iPad 6 has v. 14.4.2).

Some other general "housekeeping" steps can help with the occasional problem, too:

In Settings-->Safari,

tap "Clear History and Website Data"

and on the popup tap "Clear"

In Settings-->Safari-->Advanced-->Website Data,

tap "Remove All Website Data"

and on the popup tap "Remove"

Then, close all apps running in background.

Then restart the iPad.

Be safe and well.😊

Re: Another iPad question

Bridgegal — Wed, 07 Apr 2021 19:31:10 GMT

@dooBdoo wrote:
@Bridgegal wrote:

OMG!!! Turning off gestures did the trick. You are the BEST!! Thank you so much for all of your help.

What great news, @Bridgegal! I'm sorry to be so slow in replying. Thanks for the update. Doesn't it feel good to eliminate an annoyance like this one? When we all put our heads together and investigate a problem, we usually can get to the answer.😊
I'm glad it worked!
Be safe and well.😊

I debated whether I would respond or not. Bad news is that it still opens that was sometimes. I can't figure out why or when and have decided just to live with it. If I ever need to go to an apple store , I'll ask them about it. Weird that it's only on my iPad not iPhone but I know they are different. Thanks again.