topic Re: Amazon phone call about purchase? in Electronics

Amazon phone call about purchase?

SouthernBee — Wed, 31 Mar 2021 18:05:56 GMT

Has anyone received phone call about any Amazon purchase. Just received call that someone purchased IPhone on my account to be sent to Baltimore. Also noticed a text message from this morning from Amazon and I blocked the information.The person on the phone sounded like a computer generated type voice. If this is a normal call - what is a customer service phone number with Amazon to correct this? Thank you for any help or suggestions.

Re: Amazon phone call about purchase?

hummermom — Wed, 31 Mar 2021 16:47:57 GMT

It's SPAM! Don't return the call!

I get these calls quite often.

Re: Amazon phone call about purchase?

froggy — Wed, 31 Mar 2021 16:48:24 GMT

It's a scam call. Block it. I get them all the time.

Then go to your Amazon account just to make sure.

Re: Amazon phone call about purchase?

KingstonsMom — Wed, 31 Mar 2021 16:53:31 GMT

@SouthernBee

This is Amazon's customer service number (real person.) (888) 280-4331

Re: Amazon phone call about purchase?

SouthernBee — Wed, 31 Mar 2021 16:55:35 GMT

@froggy : Thank you. Just checked my Amazon and bank account and no activity.

Re: Amazon phone call about purchase?

SouthernBee — Wed, 31 Mar 2021 16:56:37 GMT

@hummermom : Thank you. Just blocked call and checked my accounts.

Re: Amazon phone call about purchase?

Amulet — Wed, 31 Mar 2021 16:59:11 GMT

To my understanding Amazon doesn't call you unless it was previously arranged.

They are fraudulent calls, and the number they leave you is not Amazon. They may also ask you on the message to press a number to ok the purchase, or a alternative number press to deny you made the purchase.

Recently I received2 calls, one for $949.00 and the other for a $159.00 alleged purchase.

I blocked the numbers.

You can check your orders to confirm if an order was placed.

As of yet I have not reported the numbers to Amazon,, although they could have been spoofed.

This was my first fraudulent Amazon scam call to my recollection.

Re: Amazon phone call about purchase?

SouthernBee — Wed, 31 Mar 2021 16:59:17 GMT

@KingstonsMom : Thank you for the phone number. I was looking in my Amazon account information and trying to find a customer service number.

Re: Amazon phone call about purchase?

SouthernBee — Wed, 31 Mar 2021 17:01:01 GMT

@Amulet : Also just received a text message. I will contact Amazon.

Re: Amazon phone call about purchase?

rms1954 — Wed, 31 Mar 2021 17:05:11 GMT

I get those ALL the time.

Re: Amazon phone call about purchase?

ALRATIBA — Wed, 31 Mar 2021 17:07:44 GMT

I got one of them once a few years ago - I told him he had the wrong person because I don't have an Amazon account. He repeated my name, and I said no that's not me.

Guy just hung up.

I just tell these scammers I haven't a clue what they are talking about and they have the wrong person

Re: Amazon phone call about purchase?

Amulet — Wed, 31 Mar 2021 17:14:36 GMT

IG Thank you for the number, not one that I already had ✓

Re: Amazon phone call about purchase?

KingstonsMom — Wed, 31 Mar 2021 17:38:18 GMT

@Amulet , @SouthernBee

You're welcome!

Amazon doesn't make that number readily available, LOL!

Re: Amazon phone call about purchase?

SouthernBee — Wed, 31 Mar 2021 18:03:59 GMT

@KingstonsMom : Thank you for the Amazon - phone number. I was searching everything on the Amazon site and my account information.

Re: Amazon phone call about purchase?

SouthernBee — Wed, 31 Mar 2021 18:38:48 GMT

@KingstonsMom @Amulet @ALRATIBA @rms1954 @froggy : Just called Amazon and they verified that the do not call or send text messages unless prearranged contacts made with Amazon. Stated to block all unsolicited calls or text. I filled a complaint with the FTC. Truly appreciate everyone taking the time to respond and offering suggestions.

Re: Amazon phone call about purchase?

Nuttmeg — Wed, 31 Mar 2021 21:35:36 GMT

@SouthernBee

Amazon has an online chat that is another way to contact customer service.

Re: Amazon phone call about purchase?

SouthernBee — Thu, 01 Apr 2021 02:43:37 GMT

@Nuttmeg : Thank you for the information.

Re: Amazon phone call about purchase?

redbird — Thu, 01 Apr 2021 14:37:49 GMT

I know an older man who fell for the amazon scam. The scammer was able to hack his computer stealing information and quickly purchased several large visa gift cards using his information. He had to get assistance to clean up the mess. It took a long time to secure all his accounts ..was a form of identity theft.

Re: Amazon phone call about purchase?

hckynut — Thu, 01 Apr 2021 15:24:55 GMT

@SouthernBee

I don't text so that's out. Yes, Amazon has called me, but only, when I have called them first. If CS has a lot of calls, they ask if you want to wait, or have them call you back in "X" number of minutes. I leave my phone number if I prefer that option.

They do not call their customers about an order. Since I do not text, they always notify me via email, to update or ask about a specific order.

That has been my many years of experience with Amazon.

hckynut

Re: Amazon phone call about purchase?

JGalt — Thu, 01 Apr 2021 15:43:16 GMT

In addition to the scam phone calls, I get scam emails daily from Amazon.

It's important to talk about these scam calls/texts/emails with everyone you know because folks are still unaware of or inattentive to this fraud/thievery. An elderly friend of mine recently fell for one of the phone calls from "Microsoft" about a problem with his computer. His entire bank account and only savings were wiped out.

It seems about daily that I receive these phone calls both on cell and landline. I usually don't answer the call, but if I do, I say nothing and hang up.