topic Re: No notification tone in MAIL in Electronics

No notification tone in MAIL

Mom2Dogs — Tue, 01 Dec 2020 01:15:49 GMT

I have a MacBook Air. 10.15.7....Catalina.

All of a sudden I quit receiving a tone when I had mail.

I have checked all I know to check, searched the web for an answer and have restarted several times..still no tone. Any advice? thank you

Re: No notification tone in MAIL

felinemom — Tue, 01 Dec 2020 01:44:11 GMT

Momtodogs Did you mute it by mistake ? Happened to me. Felinemom

@Mom2Dogs wrote:
I have a MacBook Air. 10.15.7....Catalina.
All of a sudden I quit receiving a tone when I had mail.

I have checked all I know to check, searched the web for an answer and have restarted several times..still no tone. Any advice? thank you

Re: No notification tone in MAIL

Mom2Dogs — Tue, 01 Dec 2020 01:57:26 GMT

@felinemom ..If I muted it, I don't know how I did it or where to unmute!

In MAIL...PREFERENCES I have a tone selected. I can hear the tone on each choice but no tone when I get mail.

Where would the mute button be?

I checked, and I did not mute the volume..still stumped.

Re: No notification tone in MAIL

chessylady — Tue, 01 Dec 2020 02:13:58 GMT

I have an IPad. The way mine works is to go to settings, then notifications, then you have to push the green button to the right to get sounds on. You may have to do this for every application that you want sound notifications. Not sure if your Apple product works the same way.

Re: No notification tone in MAIL

Mom2Dogs — Tue, 01 Dec 2020 02:26:12 GMT

@chessylady I think I just figured it out...there is a 'unmute selected conversations' tab...I clicked on it and low and behold tones are back.

Now the next question is how did it get switched off? I never go into setting and change things and I am the only one that uses this Mac Book!

Re: No notification tone in MAIL

Mom2Dogs — Tue, 01 Dec 2020 02:42:19 GMT

Well...that did not work....email just came in an no tone for notification. Back to square one.

Re: No notification tone in MAIL

chessylady — Tue, 01 Dec 2020 03:09:39 GMT

You can also google your question and sometimes find an answer, also do the same on Youtube, something like " how can I get sound notifications for email on my macbook."

Re: No notification tone in MAIL

Mz iMac — Tue, 01 Dec 2020 03:54:00 GMT

@Mom2Dogs If you are still having issues, here are a few suggestions you may wish to try......

**You can Safe Boot and/or boot up as a new user to check your Mail notification sound to confirm if the issue is in YOUR admin or system wide or not.**

In the screen shots check these settings .

Run Disk Utility & restart your computer afterwards.

Your sound preference may be corrupted. Trash the sound.plist preference file.

Your name>Library>Preferences>com.apple.systemsound.plist

The preference file will be recreated.

Last resort: Download & install the COMBO update from Apple's Download software website (NOT the App Store) of whichever version of Catilina you are using.

Run Disk Utility after the installation is complete & restart your computer afterwards.

If none of the above works, strongly suggest that you CALL Apple if you are still under warranty and/or have AppleCare.

OOW: Post in Apple's forum - MacOS Catalina. The experts there will sort it all out for you.

Re: No notification tone in MAIL

Mom2Dogs — Tue, 01 Dec 2020 11:54:27 GMT

@Mz iMac Thanks for the reply and visuals...I have been thru some of what you suggested. I have not done the safe reboot/start up as new user...which I have never done those steps...tends to strike fear in my heart if I would do something wrong!! I will try to trash the sound preference.

I might call Apple, and we do have a genius bar in the Apple store at the mall...I appreciate the help.

Re: No notification tone in MAIL

CalminHeart — Tue, 01 Dec 2020 13:14:55 GMT

@Mom2Dogs wrote:
@chessylady I think I just figured it out...there is a 'unmute selected conversations' tab...I clicked on it and low and behold tones are back.

Now the next question is how did it get switched off? I never go into setting and change things and I am the only one that uses this Mac Book!

I swear I have a gremlin in my mac sometimes. The same thing has happened to me and I have no clue how I muted it. There are a lot of shortcuts using the keypad so I assume I hit two that caused it at some point.

Re: No notification tone in MAIL

NickNack — Tue, 01 Dec 2020 17:00:56 GMT

This has happened to me in the past, and i had turned the volume down all the way. i know you probably checked this, but i couldn't figure out what happened for a long time,

Re: No notification tone in MAIL

Mom2Dogs — Tue, 01 Dec 2020 17:28:36 GMT

..I fixed it!! Well, with a little help from friends, thanks!

I did a reset....option, command P and R and restarted. It worked. I have no idea what the problem was...one day I was getting notifications of new mail, the next day..none!

I am out of my element when I have computer issues.

Re: No notification tone in MAIL

Mz iMac — Tue, 01 Dec 2020 17:37:39 GMT

@Mom2Dogs Thanks for the update. Glad everything worked out & your sound is back.

PRAM reset = finger gymnastics

Re: No notification tone in MAIL

Mom2Dogs — Tue, 01 Dec 2020 17:38:46 GMT

@Mz iMac wrote:
@Mom2Dogs Thanks for the update. Glad everything worked out & your sound is back.

PRAM reset = finger gymnastics

Very True! I have piano fingers, that helps.