topic I also was thinking it has something to do with updates,... in Electronics

iPhone Texting quandary. (Updated!)

Krimpette — Tue, 13 Oct 2020 18:20:59 GMT

I have an iPhone 7. My friend has an iPhone 9. When she sends me a text, I don't get any tone signal. I get the text, but no notification tone. I get the tone from others, but don't get it from this one person. Anybody have any thoughts? It's a fairly recent problem. Started maybe a month or two ago.

Re: iPhone Texting quandary

itsmagic — Tue, 13 Oct 2020 16:46:36 GMT

My only thoughts are - did you check if “do not disturb” is possibly turned on for just that contact? Have you tried powering off your phone and then turning it back on since this happened? (I normally don’t turn my phone all the way off and sometimes I’ve found it helps to do so if there is something weird going on).

Re: iPhone Texting quandary

Still Raining — Tue, 13 Oct 2020 16:48:04 GMT

Under messages, are you filtering unknowns?

Have filter options showing up in messages?

Is her number in contacts?

Have you tried setting a tone just for her alone as a test?

Sounds like your other notifications are coming through.

My brain is now drained 🤔

Re: iPhone Texting quandary

Krimpette — Tue, 13 Oct 2020 16:56:16 GMT

Thanks folks. I've tried most everything. The bizarre thing is that I'm thinking there might be a couple of other business texts that don't give me a tone (such as USPS). Yet, I do get the tone from others. Very strange. Makes me think that it's time to start considering a new phone. Problem is, I love this phone!

Re: iPhone Texting quandary

geezerette — Tue, 13 Oct 2020 17:22:50 GMT

I just got a new iPhone and haven't noticed that so far on it. But I did have that happen to me occasionally on my 6S+.

When it first happened, I just thought I hadn't been listening. But then I realized that for some contacts, no sound was coming through. I also tried everything and it didn't make any difference. But I did notice that every once in a while I would get the usual sound. I never could figure it out, and it eventually corrected itself. I think it may have had something to do with certain updates, but I can't say for sure.

I also was thinking it has something to do with updates,...

Krimpette — Tue, 13 Oct 2020 17:26:07 GMT

@geezerette I also was thinking it has something to do with updates, but for the fact that I get the tone from some texts, but not others. Oh well, I think I'll just have to live with this. Very weird.

Re: iPhone Texting quandary

sunshine45 — Tue, 13 Oct 2020 17:30:12 GMT

have you tried going to your provider and have them walk you through some steps to check out your settings?

Re: I also was thinking it has something to do with updates,...

geezerette — Tue, 13 Oct 2020 17:31:19 GMT

@Krimpette wrote:
@geezerette I also was thinking it has something to do with updates, but for the fact that I get the tone from some texts, but not others. Oh well, I think I'll just have to live with this. Very weird.

@Krimpette

That was what was confusing to me too. Although I did also consider it may have been on the sender's end. I will say that sometimes the tone on some texts also was distorted sometimes, like static that radio broadcasts can have.

I still don't know what caused it, but I just kept a little closer watch on my phone for a while when it was happening. Hope yours clears up soon!🤞

Re: iPhone Texting quandary

Krimpette — Tue, 13 Oct 2020 17:52:48 GMT

@sunshine45 (And all the others who were so kind with your suggestions. I finally decided to call Apple and even though she had to research a bit, she found the problem.

Here were the steps she did when she shared my phone: Went into a recent message from my friend, then clicked on my friend's name, then clicked on "info". Under that, there's a toggle for "hide alerts". I had that selected. Needless to say, I now have it turned off. Can't reach my friend just now to test, but it sure makes sense that that would be the issue.

The Apple tech was awesome! However, she had to admit that she had no idea how I could have managed to toggle that button in the first place.

Thanks again everyone!!!!!!!!!!!!!!!!

Re: iPhone Texting quandary

NickNack — Tue, 13 Oct 2020 23:08:46 GMT

@Krimpette That's interesting how she figured out why that was happening. I think I don't always get an alert when a text is sent to me. I'll start checking it that way.

When I first described my issue, she said she was not fam...

Krimpette — Wed, 14 Oct 2020 10:18:47 GMT

@NickNack When I first described my issue, she said she was not familiar with that issue and would have to do a bit of research. Didn't take her too long to find the answer. But I'll never know how I could have toggled that by mistake. (Apple C/S is awesome!)

Re: When I first described my issue, she said she was not fam...

NickNack — Wed, 14 Oct 2020 11:49:29 GMT

@Krimpette wrote:
@NickNack When I first described my issue, she said she was not familiar with that issue and would have to do a bit of research. Didn't take her too long to find the answer. But I'll never know how I could have toggled that by mistake. (Apple C/S is awesome!)

@Krimpette I agree that Apple CS is great. I've had to call them a few times.

Re: When I first described my issue, she said she was not fam...

Krimpette — Wed, 14 Oct 2020 18:03:01 GMT

@NickNack Another thing I just noticed was that I had not been receiving the tone signal from USPS, UPS and Amazon. I have now corrected that on all of them. Still not sure how this happened...it certainly wasn't something I activated. Anyway, I thought I'd pass on this additional info to you in case you experienced the same things.

Re: When I first described my issue, she said she was not fam...

Mz iMac — Wed, 14 Oct 2020 20:51:06 GMT

@Krimpette wrote:
Another thing I just noticed was that I had not been receiving the tone signal from USPS, UPS and Amazon. I have now corrected that on all of them. Still not sure how this happened...it certainly wasn't something I activated. Anyway, I thought I'd pass on this additional info to you in case you experienced the same things.

@Krimpette Maybe a recent update or supplemental reset a few of your setting to default?

I know it happens to me sometimes on my Apple comp. The last OS update, I had to reset ALL of my customized settings. They ALL reverted to "default."

First time that happened. I was livid!!!!

I complained to Apple through their Feedback site about this "bug." Even after I "cleaned up" the update & restarted my comp, ALL my custom settings set itself back to default.

Re: When I first described my issue, she said she was not fam...

Krimpette — Wed, 14 Oct 2020 23:07:12 GMT

Incredible that they can mess us up liike that!!!! I see where some of my reset has worked, but a couple of others, I'm still not getting the tone. Maybe this will be corrected by Apple in a future update. The odd thing, is that this is in an area where I never would have known to go to in order to select that toggle. Sometimes this is all too overwhelming to me!!!!! Thanks for the input!

Re: When I first described my issue, she said she was not fam...

NickNack — Wed, 14 Oct 2020 23:39:48 GMT

@Krimpette wrote:
@NickNack Another thing I just noticed was that I had not been receiving the tone signal from USPS, UPS and Amazon. I have now corrected that on all of them. Still not sure how this happened...it certainly wasn't something I activated. Anyway, I thought I'd pass on this additional info to you in case you experienced the same things.

@Krimpette I've gotten several texts since your post explaining this. I've gone in to check, and the settings haven't been changed in any of them. It's strange.