topic Re: Computer question for you smart tech people...Help and suggestions appreciated in Electronics

Computer question for you smart tech people...Help and suggestions appreciated

SeaMaiden — Mon, 14 Sep 2020 13:34:44 GMT

This is my issue:

I use MSN mail. Have no problems with it at all. Until now. The issue I need help with is that all of a sudden, I am not receiving my B O A Bank alerts in my email feed. They are not in the junk file... all my other email come through just fine. I am only having issues with BOA alerts. I was getting the alerts just fine for years until just about a week ago.

when I go to the BOA website, it just says" you need to fix your email for alerts... we send them and they do not go through"

. so several times I have re entered my email( same one...has not changed) on the BOA site...and it seems fixed...but STILL the alerts are not going through.

I am using a HP desk top and have A. Norton Firewall.

is there anything I can check to see if for some reason the BOA alerts are blocked and fix that to unblock them? I imagine it is something with either the computer or the firewall? I am not tech savvy....

Re: Computer question for you smart tech people...Help and suggestions appreciated

gardenman — Mon, 14 Sep 2020 13:40:45 GMT

On your email page, you should see a gear-like symbol. If you click on that it should give you options that include "Block and safe senders list". Click on that and it should show you who, if anyone, is blocked and you can unblock them.

If all else fails you can create a backup email account (I have three in total) and simply enter the other address for the BOA announcements you're missing.

Re: Computer question for you smart tech people...Help and suggestions appreciated

SeaMaiden — Mon, 14 Sep 2020 13:50:48 GMT

@gardenman wrote:
On your email page, you should see a gear-like symbol. If you click on that it should give you options that include "Block and safe senders list". Click on that and it should show you who, if anyone, is blocked and you can unblock them.

If all else fails you can create a backup email account (I have three in total) and simply enter the other address for the BOA announcements you're missing.

@gardenman Where on the page is this gearlike symbol...right hand or left hand side? Upper page? Thanks so much!

Re: Computer question for you smart tech people...Help and suggestions appreciated

jackthebear — Mon, 14 Sep 2020 13:54:53 GMT

@gardenman wrote:
On your email page, you should see a gear-like symbol. If you click on that it should give you options that include "Block and safe senders list". Click on that and it should show you who, if anyone, is blocked and you can unblock them.

If all else fails you can create a backup email account (I have three in total) and simply enter the other address for the BOA announcements you're missing.

i agree

msn is blocking attachments

try utube for how workaround

can u see the statements on yr phone

Re: Computer question for you smart tech people...Help and suggestions appreciated

SilleeMee — Mon, 14 Sep 2020 13:59:11 GMT

Email account settings vary from one type of service to another. I'm not familiar with MSN. You can look at the settings under General or Message Arrival and make sure the Desktop Alerts is enabled...may also be called Notifications.

Re: Computer question for you smart tech people...Help and suggestions appreciated

jackthebear — Mon, 14 Sep 2020 13:58:40 GMT

@SilleeMee wrote:
Email account settings vary from one type of service to another. I'm not familiar with MSN. You can look at the settings under General or Message Arrival and make sure the Desktop Alerts is enabled.

true but msn will still block what they deem to be unsafe

Re: Computer question for you smart tech people...Help and suggestions appreciated

I am still oxox — Mon, 14 Sep 2020 13:59:37 GMT

I had something similar happen with Chase, I had to change my account listed from G mail to Yahoo

Re: Computer question for you smart tech people...Help and suggestions appreciated

jackthebear — Mon, 14 Sep 2020 14:05:01 GMT

@SeaMaiden what browser are you using sometimes that makes a difference as well.

Re: Computer question for you smart tech people...Help and suggestions appreciated

SeaMaiden — Mon, 14 Sep 2020 14:08:12 GMT

@jackthebear wrote:
\

@SeaMaiden what browser are you using sometimes that makes a difference as well.

@jackthebear Usually Chrome....but also Outlook...same issue with both

Re: Computer question for you smart tech people...Help and suggestions appreciated

jackthebear — Mon, 14 Sep 2020 14:11:52 GMT

@SeaMaiden wrote:
@jackthebear wrote:
\

@SeaMaiden what browser are you using sometimes that makes a difference as well.
@jackthebear Usually Chrome....but also Outlook...same issue with both

hmm

i have never used MSN, but I did use Outlook and MS likes to block stuff for us.

look at your "settings" in MSN mail and drill down to something in security and look around .

TBH I can't help you much as I don't use that mail at all, but a google search will send you to youtube and I bet there's ton's of videos on that

how to unblock attachments in MSN mail

try this search term ...

Re: Computer question for you smart tech people...Help and suggestions appreciated

gardenman — Mon, 14 Sep 2020 14:16:29 GMT

If your email is through Outlook now, as most of the former MSN and Hotmail accounts are, then the gear should be at the top right and when you hover your mouse pointer over it it should say "Settings." If you click on the gear it should open a dropdown menu and at the very bottom of that should be "View all outlook settings." If you click on that a new window should appear and on the left-hand side should be a listing for "Junk email." If you click on that you should get a list of "Blocked senders and domains." If your BOA account is listed there simply hit the trash can icon next to it to remove it from the list and the mail should then come through. If it's not on that list your best bet is to create a new email account and use that for your BOA emails.

I have three email accounts as some are very weird in what they block (Verizon/Yahoo really goes nuts blocking stuff) so if I can't convince them to not block stuff I want, I just use an alternate email address. Software like Outlooks lets you combine all of your email address in one place so you can access them all as easily as you could just one after you've gone through the setting up process.

Re: Computer question for you smart tech people...Help and suggestions appreciated

Nuttmeg — Mon, 14 Sep 2020 14:29:59 GMT

@SeaMaiden

BOA should have a tech support for customer concerns. Please contact them by email or chat.

Do you have a second email account Please use one, Yahoo or Gmail.

Re: Computer question for you smart tech people...Help and suggestions appreciated

SeaMaiden — Mon, 14 Sep 2020 14:32:33 GMT

@Nuttmeg wrote:
@SeaMaiden
BOA should have a tech support for customer concerns. Please contact them by email or chat.

Do you have a second email account Please use one, Yahoo or Gmail.

@Nuttmeg Yes....I may have to do that.. . I will contact BOA tech support...and look into another email address too. Thankyou for sharing🙂

Re: Computer question for you smart tech people...Help and suggestions appreciated

Still Raining — Mon, 14 Sep 2020 15:08:44 GMT

It is useful and more secure to have multiple accounts for specific purposes, I have six.

I have noticed that Hotmail lets a lot more Junk through compared to Gmail. So for me, my Hotmail are junk from those I really don't want to hear from.

Re: Computer question for you smart tech people...Help and suggestions appreciated

glb613 — Tue, 15 Sep 2020 11:10:44 GMT

If this is happening at the server level, this problem happened to me a couple of years ago, you'll have to contact MSN and have them fix it. Comcast decided an e-mail I was receiving was junk or spam and block it. Everyone in the club with the same service had the same problem. I had to go up the tech support chain to finally find someon to unblock it for my account. I'd suggest you use a different e-mail account. It's a lot easier and doesn't require hours on the phone.