topic Re: Deauthorizing a computer through iTunes in Electronics

Deauthorizing a computer through iTunes

glb613 — Fri, 17 Jul 2020 22:03:37 GMT

I finally got my new iMac and the screen is wonderful. I haven't done a lot of setup so far but, one thing I want to do isn't going well. I wasn't able to deauthorized my former iMac because it died unexpectedly. I went to Apple tech support and the instructions said to get into iTunes and deauthorized all devices. I don't have that option. All I have is to deauthorize the computer I'm using. Any suggestions?

Re: Deauthorizing a computer through iTunes

Mz iMac — Fri, 17 Jul 2020 23:04:57 GMT

You have a warrany. Use it to call Apple tech support.

Re: Deauthorizing a computer through iTunes

glb613 — Sat, 18 Jul 2020 10:46:04 GMT

@Mz iMac wrote:
You have a warrany. Use it to call Apple tech support.

Why bother to answer when you have no answer only sarcasm? I know I can call, I did and finally gave up after being on hold for 30 minutes. I went to their support page and all I found was to deauthorze all which I don't have the option.

Re: Deauthorizing a computer through iTunes

gardenman — Sat, 18 Jul 2020 11:44:01 GMT

Lifewire.com has a page devoted to doing it. Instead of using the Authorizations listing on the dropdown menu you go to View My Account and then on the right hand side of that page you should have an option to deauthorize all. Two additional notes. Deauthorize all is only available if you have two or more authorized computers, and can only be used once a year. Here's a link to their article on how to do it. The part you want is about halfway down the page.

https://www.lifewire.com/deauthorize-itunes-4103847

Re: Deauthorizing a computer through iTunes

Still Raining — Sat, 18 Jul 2020 14:17:15 GMT

Yesterday I went to look at mine because I knew I have two computers, and there they were.

@gardenman seems to have solved it. I was going in thru my account.

Re: Deauthorizing a computer through iTunes

Mz iMac — Sat, 18 Jul 2020 17:38:54 GMT

@glb613 wrote:
Why bother to answer when you have no answer only sarcasm? I know I can call, I did and finally gave up after being on hold for 30 minutes. I went to their support page and all I found was to deauthorze all which I don't have the option.

@glb613 That was my answer.

Since when is telling someone to take advantage of their warranty is considered scarcasm? Especially when they did not mention originally that they have already done so. Good grief!!!