topic Re: Tracfone question in Electronics

Tracfone question

bargainsgirl — Tue, 19 May 2020 02:37:15 GMT

Love my phone but...i tried an auto-fill/unlimited text and data package and now I cannot purchase only the add-ons option. I mostly text so for me the autofill is not necessary. I asked them to cancel the auto-fill (yesterday) but so far no luck. I am assuming this is the reason I cannot purchase only add-ons. They work fine for my husband's phone.

Re: Tracfone question

Kachina624 — Tue, 19 May 2020 02:44:44 GMT

@bargainsgirl Call their customer service number for help.

Re: Tracfone question

wismiss — Tue, 19 May 2020 04:34:06 GMT

I used to have the Tracfone package in which I could choose which part to add on and pay for only that. I could choose voice, text, or data, but now when you need to increase one of the three, you have to buy all three in a package. Not sure why your husband is lucky enough to choose which one but maybe his contract is different.

Re: Tracfone question

cindyNC — Tue, 19 May 2020 11:05:57 GMT

When you "talk" to them....do it in a chat window and save it. Also confirm ask what your existing data is on your phone before doing anything. If you save that info in your chat, if your data or minutes disappear, you have a record of it.

Re: Tracfone question

deeva — Tue, 19 May 2020 18:35:38 GMT

I never go for the auto refill. I'd keep tying until they agree to cancel the auto refill.

Re: Tracfone question

NorlansThompson — Fri, 29 May 2020 10:20:42 GMT

Same here. The autorefill is just terrible.