topic Re: Printing Problem in Electronics

Printing Problem

Jordan2 — Thu, 19 Mar 2020 22:08:04 GMT

I have a Chromebook, I was able to print no problem. I had Verizon hook up my internet, TV, and phone. I got a new router, the tech gave it the same network name and password as my old one. My devices are recognizing the router, but I can't seem to print anything. I did the wizard setup, printer says it's connected to the network and is online. I'm not a techie, I don't know why I can't print, I don't know what to do. Please someone, HELP ME!

Re: Printing Problem

SilleeMee — Thu, 19 Mar 2020 22:38:27 GMT

@Jordan2

This might help:

https://support.google.com/chromebook/answer/7225252?hl=en

Scroll to the bottom and look under this section:

Fix problems setting up printer

Re: Printing Problem

Jordan2 — Fri, 20 Mar 2020 00:00:44 GMT

@SilleeMee wrote:
@Jordan2
This might help:

https://support.google.com/chromebook/answer/7225252?hl=en

Scroll to the bottom and look under this section:

Fix problems setting up printer

@SilleeMee I actually did see this page, still haven't figured it out!

Re: Printing Problem

Mz iMac — Fri, 20 Mar 2020 00:44:38 GMT

@Jordan2 Did you tap on the video tutorial? If so, which part of the video you can't figure out?

Or which part of the printed out tutorial you can't figure out?

Re: Printing Problem

Jordan2 — Fri, 20 Mar 2020 01:03:25 GMT

@Mz iMac I tried adding my chrome book again manually, it didn't work. I have unplugged the router and printer each, then plugged them back in, nothing.

Re: Printing Problem

Mz iMac — Fri, 20 Mar 2020 01:45:47 GMT

@Jordan2 What about the rest of the troubleshooting instructions? Did you do them all & confirmed/double checked what was stated? Especially this part.....

"Connect your Chromebook to the same network as your printer. "

Re: Printing Problem

glb613 — Fri, 20 Mar 2020 10:31:15 GMT

@Jordan2 wrote:
I have a Chromebook, I was able to print no problem. I had Verizon hook up my internet, TV, and phone. I got a new router, the tech gave it the same network name and password as my old one. My devices are recognizing the router, but I can't seem to print anything. I did the wizard setup, printer says it's connected to the network and is online. I'm not a techie, I don't know why I can't print, I don't know what to do. Please someone, HELP ME!

Have you tried to add a printer on your computer?

Re: Printing Problem

SilleeMee — Fri, 20 Mar 2020 12:37:59 GMT

@glb613

I was going to suggest the same.

Remove then add the printer back onto the CB. Let it update drivers and see if that helps.

Re: Printing Problem

Jordan2 — Fri, 20 Mar 2020 15:10:51 GMT

I'm going to remove the printer and start over again. I've got nothing to lose, I can't print now anyway.

Re: Printing Problem

Mz iMac — Fri, 20 Mar 2020 19:43:23 GMT

If your printer came w/an USB cord and/or you have one laying around the house somewhere, connect your printer to your comp w/the USB cord. Then you will be able to print to your hearts desire (as long as you have ink & updated drivers installed) until you figure out how to print wirelessly.

Oh, one more thing. Go to the printers website & download/install the latest drivers for your model computer if needed.

Re: Printing Problem

Jordan2 — Fri, 20 Mar 2020 23:37:51 GMT

It seems the destination of what I'm printing is going to the default setting pdf. My network name is listed under more, but when I click on it it goes back to pdf.

Re: Printing Problem

SilleeMee — Sat, 21 Mar 2020 00:32:47 GMT

@Jordan2 wrote:
It seems the destination of what I'm printing is going to the default setting pdf. My network name is listed under more, but when I click on it it goes back to pdf.

@Jordan2

The drop down from Destination should show you the name of your printer, pdf and other file locations. Do you not see your printer listed there? If you don't see it there then you need to add the printer to your CB, reboot and that should update the printer drivers.

Re: Printing Problem

glb613 — Sat, 21 Mar 2020 10:32:29 GMT

@Jordan2 wrote:
It seems the destination of what I'm printing is going to the default setting pdf. My network name is listed under more, but when I click on it it goes back to pdf.

When I bought my current router, I did the same thing your tech did. I change the name to my previous router and security number or password so I didn't need to reconnect all of my devices. I've done this more than once and it works great with one exception which was the printer. I had to reinstall it or add a printer on my computer and I'm not sure why.

Re: Printing Problem

Jordan2 — Sat, 21 Mar 2020 12:14:36 GMT

@SilleeMee wrote:
@Jordan2 wrote:
It seems the destination of what I'm printing is going to the default setting pdf. My network name is listed under more, but when I click on it it goes back to pdf.

@Jordan2
The drop down from Destination should show you the name of your printer, pdf and other file locations. Do you not see your printer listed there? If you don't see it there then you need to add the printer to your CB, reboot and that should update the printer drivers.

The network name is listed however when I click on it it goes back to pdf.

Re: Printing Problem

Jordan2 — Sat, 21 Mar 2020 12:16:33 GMT

@glb613 wrote:
@Jordan2 wrote:
It seems the destination of what I'm printing is going to the default setting pdf. My network name is listed under more, but when I click on it it goes back to pdf.
When I bought my current router, I did the same thing your tech did. I change the name to my previous router and security number or password so I didn't need to reconnect all of my devices. I've done this more than once and it works great with one exception which was the printer. I had to reinstall it or add a printer on my computer and I'm not sure why.

@glb613 I'm not a techie, how do I uninstall and reinstall my printer on my Chromebook?

Re: Printing Problem

SilleeMee — Sat, 21 Mar 2020 12:23:15 GMT

@Jordan2 wrote:
@glb613 wrote:
@Jordan2 wrote:
It seems the destination of what I'm printing is going to the default setting pdf. My network name is listed under more, but when I click on it it goes back to pdf.
When I bought my current router, I did the same thing your tech did. I change the name to my previous router and security number or password so I didn't need to reconnect all of my devices. I've done this more than once and it works great with one exception which was the printer. I had to reinstall it or add a printer on my computer and I'm not sure why.
@glb613 I'm not a techie, how do I uninstall and reinstall my printer on my Chromebook?

@Jordan2

That link I provided upthread shows how to add or remove a printer to/from your CB. Did you not read it?

Re: Printing Problem

Jordan2 — Sat, 21 Mar 2020 12:24:36 GMT

@SilleeMee wrote:
@Jordan2 wrote:
@glb613 wrote:
@Jordan2 wrote:
It seems the destination of what I'm printing is going to the default setting pdf. My network name is listed under more, but when I click on it it goes back to pdf.
When I bought my current router, I did the same thing your tech did. I change the name to my previous router and security number or password so I didn't need to reconnect all of my devices. I've done this more than once and it works great with one exception which was the printer. I had to reinstall it or add a printer on my computer and I'm not sure why.
@glb613 I'm not a techie, how do I uninstall and reinstall my printer on my Chromebook?

@Jordan2
That link I provided upthread shows how to add a printer to your CB. Did you not read it?

I did read it but like I said technology doesn't come say to me so I'm having trouble.

Re: Printing Problem

SilleeMee — Sat, 21 Mar 2020 12:39:18 GMT

@Jordan2

Click on the video and it shows you how to add a printer. Very easy to watch how to do that.

Re: Printing Problem

Jordan2 — Sun, 22 Mar 2020 21:54:34 GMT

I just thought I would tell you all (I know you've all been on pins and needles), I finally figured it out and am happily printing away!

Re: Printing Problem

hckynut — Sun, 22 Mar 2020 22:40:18 GMT

@Jordan2

Great. Did you reveal the secret?

hckynut