topic Re: Comcast Increased My Internet Speed in Electronics

Comcast Increased My Internet Speed

SilleeMee — Wed, 18 Mar 2020 22:31:25 GMT

The speed increased by 60% at no charge to me. This is their way of providing their customers better service to stay connected with the rest of the world. I'm very grateful.

Re: Comcast Increased My Internet Speed

sunshine45 — Wed, 18 Mar 2020 23:07:00 GMT

i am a fan of comcast/xfinity and their products and service.

Re: Comcast Increased My Internet Speed

hckynut — Wed, 18 Mar 2020 23:14:57 GMT

@SilleeMee

Lucky you huh? We can only receive DSL, and since our house is still wired via copper wires(which is what I made for 25 years), we have no access to Fiber Optics. We now are at the fastest speed available in our location. That is 20mbps. Wish we could have better, but considering we started with 1.5, and had that for many years? I am, (kinda)happy?

hckynut

Re: Comcast Increased My Internet Speed

Shepherd — Wed, 18 Mar 2020 23:46:01 GMT

A fan of Comcast? The lowest of the low? I have them, for many years & hate their customer service. Hate! The worst, Bottom of the barrel in my experience. Hate Comcast!!!

Re: Comcast Increased My Internet Speed

Caligurll — Wed, 18 Mar 2020 23:52:44 GMT

I'm a fan too. I have had nothing but very good customer service from Comcast. Now, the price I pay is another story entirely.

Re: Comcast Increased My Internet Speed

SilleeMee — Wed, 18 Mar 2020 23:57:21 GMT

@Shepherd wrote:
A fan of Comcast? The lowest of the low? I have them, for many years & hate their customer service. Hate! The worst, Bottom of the barrel in my experience. Hate Comcast!!!

I would change provider if you are not happy with them. I only subscribe to their internet service and so far it's been very good, including dealing with their cs...no issues at all.

Re: Comcast Increased My Internet Speed

Shepherd — Thu, 19 Mar 2020 00:02:26 GMT

Comcast owns the market where Iive. Glad you are happy with their cs.

Re: Comcast Increased My Internet Speed

hckynut — Thu, 19 Mar 2020 00:20:57 GMT

@Shepherd

How about DSL? We live in a rural area with no cable access, but do have phone service and DSL. We even had Satellite Internet Service for a few years.

For TV we have Dish Network Satellite and are much happier with them than we were with DirecTV. I know more about electronics than most of their techs.

Thought I would throw this in this thread to mention possible other options to cable for you.

hckynut(john)

Re: Comcast Increased My Internet Speed

Mindy D — Thu, 19 Mar 2020 00:27:55 GMT

@hckynut wrote:

@SilleeMee

Lucky you huh? We can only receive DSL, and since our house is still wired via copper wires(which is what I made for 25 years), we have no access to Fiber Optics. We now are at the fastest speed available in our location. That is 20mbps. Wish we could have better, but considering we started with 1.5, and had that for many years? I am, (kinda)happy?

hckynut

Hi hckynut. I just switched to a different AT&T from their DSL. Online, all that was available was DSL for my address but when I called SALES, there is another option. It's called AT&T Internet 25. It does rely partly on copper, but it comes in over the phone line. The price is the same as my DSL. My DSL was down two months and I had many service calls with no resolve. So far, I'm happy. My speed is faster and my net is reliable. I did not have to get rid of my plane old telephone service land line or have to bundle it either. I kept my Directv satellelite and it's not bundled either. You can usually self install this since you already have a phone jack. All you do is take off your DSL router and modem. ATT mails you a combination modem router that you plug into your phone jack. ATTT will help you set it up via phone. It's a bit tricky and you will have to log into some of your accounts online because these accounts won't recognize your new IP address. Good luck and stay safe.

Re: Comcast Increased My Internet Speed

hckynut — Thu, 19 Mar 2020 00:33:29 GMT

@Mindy D

Hmm! Might have to check that out. Since I retired from AT&T with 33 years, who knows may get a discount. My wife hates when I change electronics. Don't blame her as I have been into electronics for decades now, and about the time she got used to 1 nrw peripheral, I had a new one.

Thanks for the info

hckynut

Re: Comcast Increased My Internet Speed

Nuttmeg — Thu, 19 Mar 2020 01:52:06 GMT

The company increased your service to help all the students working at home.
They will upgrade the speed and down the road we all pay more.

Re: Comcast Increased My Internet Speed

Foxxee — Thu, 19 Mar 2020 02:11:29 GMT

@Shepherd wrote:
A fan of Comcast? The lowest of the low? I have them, for many years & hate their customer service. Hate! The worst, Bottom of the barrel in my experience. Hate Comcast!!!

@Shepherd

Lol. I'm with you on this one. Is there a word stronger than "infuriating?" "Hate" will do. They are so bad, I must rest up a week before I call. I need all the energy I can get to fight them.

Here's one example of quite a few during 22 years of using this company. I asked a manager..."Do you know Comcast has consistently been voted the worst company in the U.S. for customer service?" He didn't answer, of course. It was only after I asked to be transferred to the "Come get your boxes, I'm going to Verizon" department did he come around and finally admit it was THEIR ERROR and fix the problem.

The worst!!!

I'm very close to switching to Verizon, but I hear from others it's bad too. It's like jumping from one fire into another.

Re: Comcast Increased My Internet Speed

SilleeMee — Thu, 19 Mar 2020 02:41:17 GMT

@Nuttmeg wrote:
The company increased your service to help all the students working at home.
They will upgrade the speed and down the road we all pay more.

The email I got from Comcast regarding the faster speed said, in so many words, they are responding to the pandemic by providing a faster connection to help stay connected to friends and family. No mention of students.

Re: Comcast Increased My Internet Speed

Nuttmeg — Thu, 19 Mar 2020 13:40:15 GMT

@SilleeMee wrote:
@Nuttmeg wrote:
The company increased your service to help all the students working at home.
They will upgrade the speed and down the road we all pay more.

The email I got from Comcast regarding the faster speed said, in so many words, they are responding to the pandemic by providing a faster connection to help stay connected to friends and family. No mention of students.
@SilleeMee

There are many families who do not have internet service in their homes. These families can receive free or low cost service.

Schools are giving students packets of work to complete, and some assignments need web access, and in some districts students are taking home their Chromebooks?

There are many different teaching styles being used during this pandemic.

LOL, Comcast is serving themselves. I am sure they will get something for giving away free or low cost internet service. I have see the user fees and equipment charges increase in the last two years.

Re: Comcast Increased My Internet Speed

SilleeMee — Thu, 19 Mar 2020 14:34:58 GMT

@Nuttmeg

I'm on the Comcast Internet Essentials Program. I signed up for it after I saw it mentioned here on this forum a few months ago. I was under the impression that the program was for low income families, which I don't consider myself to be in that category but my application for it went through anyway. I'm not complaining, not one bit.

Re: Comcast Increased My Internet Speed

gardenman — Thu, 19 Mar 2020 14:42:02 GMT

I used to be a fan of Comcast, but no more. My old deal expired in November and I called them in October to see if they'd give me a new deal. They said no. I started exploring other options and discovered Verizon's FIOS internet was now available here, but not FIOS TV. I looked into streaming services and signed up for Sling Blue and Orange to try it out. In early January I decided the Sling package was better for me than what Comcast offered so I took my cable box to their nearest store (30+ miles from me) and turned it in and canceled my cable service. I was then told the absolute best price they could give me on internet alone at 100 Mbps was $79.95 a month.

I knew Verizon could give me that speed internet and include Disney+ for a year at $56 a month, so when I got home I called Verizon and set that up. On January 27th Verizon installed the new Internet and I called Comcast to cancel my last remaining service with them which was the internet. I was told I'd be getting a refund of $13+ for the amount I'd prepaid and there was nothing else I needed to do. The person I talked to was disappointed I was leaving and now insisted they could have beaten the deal I had with Verizon, but it was too little too late.

On February 22nd, Comcast stole $77.95 from my bank account for my March payment for a service (internet) I no longer had. Since then they've lied to me consistently and keep stalling on returning my money that they stole. They insist now that I'll have it by March 28th, over a full month after they stole it. I'm not at all happy with them. They knew I was no longer a customer but they stole the $77.95 from me anyway, apparently hoping I wouldn't notice. I noticed.

Re: Comcast Increased My Internet Speed

Mimi 1883 — Thu, 19 Mar 2020 18:19:10 GMT

@SilleeMee A lot of companies are doing kind things. More are offering big discounts and/or free shipping. QVC...NOTHING!! Says a lot about them.

Re: Comcast Increased My Internet Speed

chickenbutt — Thu, 19 Mar 2020 21:18:35 GMT

This is something I'm surprised they didn't do a long time ago. I'm with Charter/Spectrum and they increased our internet speed to well over 100mbps nearly two years ago. No additional charge, which is good as we pay enough already!

Re: Comcast Increased My Internet Speed

SilleeMee — Thu, 19 Mar 2020 22:51:08 GMT

With the entire world being inside their homes, the internet is experiencing an unusually large load. Tech people are warning streaming companies to drop their load by going with standard resolution. High def is putting a big strain on the internet and experts are concerned about crashing.

Internet providers are counteracting the heavy load by boosting speeds with hopes it will curtail a crash. This is not the time for anyone's internet to go down!

Re: Comcast Increased My Internet Speed

Unhooked42 — Sun, 22 Mar 2020 22:44:11 GMT

Comcast is greedy, they gave me a package with premium channels, then they started taking them away, Starz, Cinemax and even TMC. They are not losing money during this crisis, I notice they are advertising paying for a tv show before it airs. Anything to make a buck, No choices here but comcast and I definitely don't want Verizon.