topic Re: RING SPOTLIGHT in Electronics

RING SPOTLIGHT

MKL2235 — Sun, 05 Jan 2020 02:24:00 GMT

I ordered this item as a Christmas gift and because of the security issues, recently revealed do not want it.

I had no idea I would have to PAY RETURN SHIPPING.

Seems unfair, selling an item with questionable security.

This was my first ever order from QVC. Obviously, it will be my last, unless I can get CUSTOMER SERVICE TO WAIVE THE RETURN FEE.

Any ideas?

Re: RING SPOTLIGHT

Kachina624 — Sun, 05 Jan 2020 02:27:45 GMT

A spotlight has security issues?

Re: RING SPOTLIGHT

shopperqvc — Sun, 05 Jan 2020 02:36:31 GMT

@MKL2235 Most of the security issues have been on the indoor models where you can see inside your home and they have been caused by someone in the home giving out the password to someone else. A child giving the password to a freind, that sort of thing.

The spotlight with a camera on it shows your yard or porch. An area anyone can see driving past your home anyway. There probably isn't much interest in hacking into it.

However, keeping your password complicated and quiet is the most important part of any security system. If you make it tough to figure out, and you don't tell anyone, it would have to be someone with a reason to want to spend the time and effort to figure it out. Probably not going to happen soon if at all.

Never use a date that is a memory to you or a family member. (birthday, anniversary, etc.)

Re: RING SPOTLIGHT

1Snickers — Sun, 05 Jan 2020 02:36:56 GMT

It's been on the news that the camera type security items can be hacked and people can watch or listen to you. Even Alexa.
My son gave me Furbo, the dog treat camera and I unplug it when I'm home.

Re: RING SPOTLIGHT

MezzieStarr — Sun, 05 Jan 2020 02:43:52 GMT

@MKL2235 unfortunately that's the way returns work at QVC. If the product is defective or you weren't sent they right item they will refund the original shipping and not charge the Q label shipping. Otherwise you will be charged. You could take it the the Post Office and see if it's cheaper for you to pay for it there and not use their label.

Maybe call customer support and see if they will give you a refund/credit. Or ask a mod here on the forums for help.

Re: RING SPOTLIGHT

Kachina624 — Sun, 05 Jan 2020 02:46:10 GMT

@1Snickers. Spotlights are generally used outside. Who's going to spy on your driveway or back yard?

Re: RING SPOTLIGHT

GCR18 — Sun, 05 Jan 2020 02:46:14 GMT

I don't see a loop hole for your situation. I saw the article on the security breach surrounding ring.

Re: RING SPOTLIGHT

1Snickers — Sun, 05 Jan 2020 02:49:40 GMT

@Kachina624 :Maybe my neighbor, 🤔 ?

Re: RING SPOTLIGHT

Kachina624 — Sun, 05 Jan 2020 02:58:32 GMT

@1Snickers. I guess it depends on how enticing your back yard activities sound. Do you have a hot tub? Mine consist of two dogs chasing each other around.

Re: RING SPOTLIGHT

KingstonsMom — Sun, 05 Jan 2020 12:54:06 GMT

@1Snickers wrote:
@Kachina624 :Maybe my neighbor, 🤔 ?

@1Snickers

There was a report in the news of some young boys playing basketball in their front driveway and a male voice starting talking to them and trying to get them to come closer to the doorbell camera, where he could 'see' them better.

DD has the doorbell one and she cares for a feral cat colony. Every time one of the cats walks past it, they get an alert.

Her house is not set back very far from the street, so she gets alerts for cars driving by or the neighbor across the street mowing their lawn.

They now just ignore the alerts, so it was a waste of money for them.

Re: RING SPOTLIGHT

itsmagic — Sun, 05 Jan 2020 13:53:29 GMT

I understand you not wanting it now after hearing about some incidents regarding Ring products. But I’m not sure it has been proven who is at fault - the buyer or Ring. If I were you I would just pay to return it and count it as a lesson to only buy from places with free returns.

Re: RING SPOTLIGHT

glb613 — Sun, 05 Jan 2020 14:16:00 GMT

@MKL2235 wrote:
I ordered this item as a Christmas gift and because of the security issues, recently revealed do not want it.

I had no idea I would have to PAY RETURN SHIPPING.

Seems unfair, selling an item with questionable security.

This was my first ever order from QVC. Obviously, it will be my last, unless I can get CUSTOMER SERVICE TO WAIVE THE RETURN FEE.

Any ideas?

I read it was the owner's lack of a secure network which caused the problem. Someone was able to hack their network and gain access to the cameras. This is a good example why a strong network password is essential. As far as having too many notifications, you can modify the range and angle of the camera and get rid of the problem. As it often is, it's the owner/operator which is causing the problems not the device.

Re: RING SPOTLIGHT

1Snickers — Sun, 05 Jan 2020 16:09:52 GMT

@Kachina624 Neighbors reported me for feeding deer, I was filling bird feeders. Now I can't feed birds since seeds fell on ground. I will save money! But they watch.
They are in their yard all the time especially in good weather. Deer eat their tiny shrubs, planted outside their fence.

He built tree houses and forts for his kids, It looks like a ghetto, and is probably against regulations.
They light fires in the woods and under the treehouses daily against the law burning brush and it smolders, and isn't watched. (I have reported that).

They watch where people walk dogs on the street. I never go on their property.
I wouldn't want them seeing my packages left if a camera picked it up, or to view the front of my house from his.
Actually, one pointed at his property would pick up his fires, the threat of fire in the woods and leaves is concerning! I might buy them. All he would see is his yard and fires!

Re: RING SPOTLIGHT

ThinkOutsidetheBox — Mon, 06 Jan 2020 03:48:21 GMT

IG, please tell your friend that there are quite a few adjustments available for those cameras that would lower or eliminate the "false" alarms. I believe she just has to explore all the options in the app a bit more.

Re: RING SPOTLIGHT

Mindy D — Tue, 07 Jan 2020 21:01:08 GMT

Ring has a new feature, a privacy dashboard, to deal with security issues. The company is also also stressing the use of a strong password and not reusing passwords that were used by you in the past, since many passwords have been put out there from data leaks. In the past, multiple logins from various locations and extra IP addresses could be used without the owner knowing. Now a new feature will be let owners see if anyone is logged in and owners can log them out from the new app. You will also be able to set up two factor identification from the dashboard app.