topic Re: Just received email from Apple? in Electronics

Just received email from Apple?

SouthernBee — Thu, 02 Jan 2020 15:07:17 GMT

This morning on my IPad under settings had notifications to update account. I could not remember my account information and was trying to remember and looking for my notebook with all information. Then received email from Apple that account locked and instructions in email to verify. Is this correct or a scam? What should I do? Your help appreciated. Southern Bee

Re: Just received email from Apple?

chprsp — Thu, 02 Jan 2020 15:15:24 GMT

I would not click anything and would contact Apple direct to verify. I would not use the email provided. It sounds like the messages I got last month. Funny thing, I don't own any Apple products.

Re: Just received email from Apple?

NJ QVC Fan — Thu, 02 Jan 2020 15:15:37 GMT

I received a similar email the other day. When I checked the email address of the sender, I knew it was a scam. Just delete it and don't click on the link in the body of the email.

Re: Just received email from Apple?

NickNack — Thu, 02 Jan 2020 15:18:06 GMT

@SouthernBee It's a scam to get you to click on a link. I've gotten emails like that supposedly from Apple. Just send it to your Junk folder and then delete it.

Re: Just received email from Apple?

Cats3000 — Thu, 02 Jan 2020 15:18:51 GMT

The "account locked" thing is most likely a scam. I have no idea what "updating your account" means. We are Apple users. Neither message sounds legit.

Before you click or open anything, try to get in touch with Apple technical support to verify what's going on.

Re: Just received email from Apple?

Toot1920 — Thu, 02 Jan 2020 15:24:19 GMT

I forward all of those kinds of messages supposedly from Apple to reportphishing@apple.com.

Re: Just received email from Apple?

Montana — Thu, 02 Jan 2020 15:30:08 GMT

I got an email from Apple that was legitimate. I had to redo my password.

It read:

Dear Customer

Your Apple ID has been locked for security reasons. To unlock it, you must verify your identity.

Unlock Account>

If you don't unlock your account before 24 hours, your account password will change automatically. You can reset your password at i forgot . apple. com

Sincerely,

Apple Support

Good advice to check with Apple first

Re: Just received email from Apple?

NYCLatinaMe — Thu, 02 Jan 2020 15:53:44 GMT

@SouthernBee The update is real but I don't know about the email. Apple actually has humans who answer phones. I have called a few times. Go on the apple.com website and persist with links for customer service until you get the phone number you can call. It might be (800) 275-2273, but I would feel better if you got it from the apple website.

Re: Just received email from Apple?

glb613 — Thu, 02 Jan 2020 15:57:41 GMT

@ Montana wrote:
I got an email from Apple that was legitimate. I had to redo my password.

It read:
Dear Customer

Your Apple ID has been locked for security reasons. To unlock it, you must verify your identity.

Unlock Account>

If you don't unlock your account before 24 hours, your account password will change automatically. You can reset your password at i forgot . apple. com

Sincerely,

Apple Support

Good advice to check with Apple first

I received emails like this one and it was a scam.

Re: Just received email from Apple?

NickNack — Thu, 02 Jan 2020 16:08:42 GMT

@ Montana wrote:
I got an email from Apple that was legitimate. I had to redo my password.

It read:
Dear Customer

Your Apple ID has been locked for security reasons. To unlock it, you must verify your identity.

Unlock Account>

If you don't unlock your account before 24 hours, your account password will change automatically. You can reset your password at i forgot . apple. com

Sincerely,

Apple Support

Good advice to check with Apple first

@ Montana This definitely sounds like a scam. I got this from the Apple discussions website:

While the iforgot.apple.com website is legit, the actual url underlying that link in the email does not take you there. It takes you to: https: // t.co / 8FHsrklP7G, which is definitely not an Apple website. 2 things to keep in mind: Apple will never ever send you an email stating your account has been locked.Apr 1, 2019

Re: Just received email from Apple?

Montana — Thu, 02 Jan 2020 16:32:31 GMT

I did not click on any of the email links, but there was a problem with my Apple account. I can't remember the details now, but I think I had to redo my password before installing an iOS update. And that request was from the Apple device.

ETA: I must have wrongly assumed the device update request was linked to the email since they were so close together.

I rarely clink on links of any kind, and definitely not email links.

Re: Just received email from Apple?

SouthernBee — Thu, 02 Jan 2020 16:26:46 GMT

@chprsp @NickNack @glb613 @NYCLatinaMe @ Montana - Just called Apple 1-800-275-2273: The email was fake but the request under settings to update AppleID info was real. Will have to call back later. We have just changed mobile phones and the one list is for DH phone and I need to change it to my mobile since DH never keeps his phone turned on🤷‍♀️🤷‍♀️🤷‍♀️😳😳🤷‍♀️🤷‍♀️. Appreciate your help and quick response. I am still stressed out from the holidays and DH having surgery in two weeks- me the caregiver needs an assistant or two. Tried to reply to everyone that responded and please forgive me if anyone not mentioned. Southern Bee

Re: Just received email from Apple?

SouthernBee — Thu, 02 Jan 2020 16:28:31 GMT

@ Montana : All the update request started after an iOS update. Southern Bee

Re: Just received email from Apple?

SouthernBee — Thu, 02 Jan 2020 16:39:19 GMT

@ Montana : Yes- I assumed the iOS update and the email were the same but didn't click on the email because 12/29/19 received over 6 phone calls from 609 area code that everyone here confirmed was scam calls and not from Apple. Just scary that the email was in the same time of the update request. Also the Apple support person indicated that Apple would not lock any account. Southern Bee

Re: Just received email from Apple?

Nuttmeg — Thu, 02 Jan 2020 17:02:42 GMT

I have received two types of scam emails. One asked me to verify my Apple account. The second type sends me a bill for game. I was again told to verify my account information.

I do not own a working Apple device. I delete any strange looking mail.

How I spot Scam emails:

A mail message does not address you as, Hello.

You will not be asked for personal information.

The name of business sending the mail should not be misspelled .

The grammar in the message may not seem right.

Amazon has there own fake mailing.

Re: Just received email from Apple?

Still Raining — Thu, 02 Jan 2020 16:55:30 GMT

If it is is a red dot under settings/general on your IPad that goes to software update ONLY, then it is legit and you do need account/password info. You will have the option to delay. They will NOT lock your account or threaten you.

Seems like the other is a scam. Too bad they came together.

Re: Just received email from Apple?

SouthernBee — Thu, 02 Jan 2020 17:08:47 GMT

@Still Raining : Yes- I had two red dots under settings. After I called Apple the red dots were gone. I was able to delete spouse mobile number and add mine. I still can't remember my Apple password and need to get it changed. Southern Bee

Re: Just received email from Apple?

SouthernBee — Thu, 02 Jan 2020 18:17:43 GMT

Just finished phone call with Apple and the necessary updates. Every action she took verified sending emails for each change and confirmation- looked at them while still on phone. Then felt like I was in the Twlight Zone when DH came in the room with copy of email from Apple to his email address with confirmation of my changes. Support rep told me to check under settings to verify email address for my account- DH email not listed. She told us to forward copy of email to Apple phishing- we did but email looked like the ones support had just sent me.😳😳🤷‍♀️🤷‍♀️Southern Bee

Re: Just received email from Apple?

NYCLatinaMe — Fri, 03 Jan 2020 17:25:45 GMT

When I receive an email, I can usually see the true email address of the sender (not a name, but a .com, .org, .uk, etc.), by hovering over the name of the sender. Before I click on any link on an email, I check that. If it looks wrong, I don’t click. I get many fakes, as I am sure others do. Some are obvious, like from a bank that I don’t bank asking me to click on something. They look like they are legit. I have also received some from stores I haven’t signed up for emails, like Walmart. Check the sender email address. Those are easy deletes, or maybe block.

Re: Just received email from Apple?

NicksmomESQ — Fri, 03 Jan 2020 17:33:24 GMT

I would disregard it. I got a similar email & deleted it immediately.My account was fine, never was locked out or anything.