topic Re: Frozen MacBook Air in Electronics

Frozen MacBook Air

Susic — Sun, 22 Dec 2019 14:49:47 GMT

Hi. Calling screen frozen for lack of a better term. It turns on and off, but just has half of a white screen, and a maze of scrolling on other side. It is my husband's and I have an IPad so not familiar with his laptop. I googled problem and tried most of the 'tricks' with holding in certain buttons to fix . I can't access anything on computer to open or close. The keyboard was full of crumbs , which I cleaned out. Plus I don't think he closes anything or deletes much, so computer may have a blockage lol. Will bring it in after Holiday for diagnosis. It is under 4 years old, not sure what life span is though. Appreciate any help anyone has, know it is busy time for all , but just in case anything I am missing. Thank you! Susi.

Re: Frozen MacBook Air

I am still oxox — Sun, 22 Dec 2019 14:51:54 GMT

Sounds like a screen issue, best bet is to take it to Apple Care, the screen might have to be replaced

Re: Frozen MacBook Air

LTT1 — Sun, 22 Dec 2019 14:54:30 GMT

You probably tried this, but turn it off, wait a minute or two then turn it back on?

Re: Frozen MacBook Air

jackthebear — Sun, 22 Dec 2019 15:06:51 GMT

call Apple

Re: Frozen MacBook Air

phoenixbrd — Sun, 22 Dec 2019 16:05:15 GMT

@Susic

I am having the same issues with my MacBookPro. Constant screen sliding....this started happening after an update.

I'm calling Apple care for an appointment. I'll post the verdict.

Re: Frozen MacBook Air

haddon9 — Sun, 22 Dec 2019 15:18:54 GMT

I honestly couldn't tell you. However it should last longer than 4 years. I have one that's almost 8 years old and it's still going strong...now I hope I didn't jinx myself!

Re: Frozen MacBook Air

Susic — Sun, 22 Dec 2019 16:10:14 GMT

Yes, tried a turning on and off to reboot. Many times. I will probably just bring in to BestBuy for estimate after Christmas . Never called Apple before, less stressful to bring it in for me. If too expensive, will just get another IPad, much simpler for him I think. Thank you all!

Re: Frozen MacBook Air

phoenixbrd — Sun, 22 Dec 2019 17:08:54 GMT

@Susic I had a horrible experience with Best Buy. I was in graduate school writing a thesis and my computer wasn't working . I had the BB squad "fix" it....I could have purchased another computer for what they charged and it didn't repair the computer.

I now only buy Apple with the Apple Care and it has paid for itself over the years. I'll be calling Apple with this screen situation and whatever resolution will be free. I wouldn't recommend Best Buy, but if you use them you want to be sure to get a written estimate of cost on repairs. Wishing you a happy resolution to your problem!

Re: Frozen MacBook Air

I am still oxox — Sun, 22 Dec 2019 17:03:07 GMT

@Susic

Best Buy know diddley about Apple proucts they need to be brought to and authorized Apple Care place

@Susic wrote:
Yes, tried a turning on and off to reboot. Many times. I will probably just bring in to BestBuy for estimate after Christmas . Never called Apple before, less stressful to bring it in for me. If too expensive, will just get another IPad, much simpler for him I think. Thank you all!

Re: Frozen MacBook Air

Susic — Sun, 22 Dec 2019 17:11:20 GMT

I would get estimate before doing any repair anywhere. I don't know what Apple would charge, will see if any place nearby. Nearest Apple store an hour away... maybe local authorized repair.

Re: Frozen MacBook Air

jackthebear — Sun, 22 Dec 2019 17:27:18 GMT

@Susic wrote:
I would get estimate before doing any repair anywhere. I don't know what Apple would charge, will see if any place nearby. Nearest Apple store an hour away... maybe local authorized repair.

call apple

they wll call you back and try to figure out the problem

Re: Frozen MacBook Air

gardenman — Mon, 23 Dec 2019 15:02:53 GMT

I would recommend getting multiple repair opinions. Apple's Genius Bar and Best Buy's Geek Squad aren't always the most reliable or accurate in their diagnosis of issues. (They like replacing motherboards at great expense even if the motherboard isn't the issue.) An independent repair shop, if there are any nearby, would be a good third option to consider. Your description of it turning off and on with a half white screen and one side "scrolling" is kind of intriguing. The "scrolling" makes me wonder if it might be a simple touchpad issue where the touchpad has become damaged. Replacing that could be pretty affordable. It could be a display issue of some sort also and replacing the display isn't terribly expensive. You can buy replacement displays for $50-$400 but if you have it done by an Apple certified dealer, you're probably better off just replacing it as the cost would be pretty high ($500+). An independent repair shop might do it for as little as $100.

I like desktop computers as they're typically more reliable and easier for me to fix. I don't trust most repair firms to fix things right. There's just too much fraud in the field.

Re: Frozen MacBook Air

Susic — Mon, 23 Dec 2019 19:08:56 GMT

Thank you Gardenman, that is another good option, taking it to local repair place. I don't want to spend a lot to repair it. I am hoping he will be happy with an IPad, because he doesn't need or use all the things a laptop does, plus the keyboard was a mess of crumbs. I think that contributed to problem. Thank you again for your advice! Susi.

Re: Frozen MacBook Air- Update

Susic — Thu, 26 Dec 2019 23:18:00 GMT

Just to let everyone who was kind enough to offer advice. The screen is broken, from maybe shutting it closed with a foreign object , I am thinking crumbs! New screen from Apple is $450.00, so will just get a cheap replacement laptop. MacBook too nice for what he uses it for . Thank you all for responding, I always get so much help on this forum!