topic Re: Help with Amazon Fire 10 setup in Electronics

Help with Amazon Fire 10 setup

jrcnc — Sat, 14 Dec 2019 15:44:29 GMT

I am wondering if my new tablet is defective. It will not connect to the internet through my home Wi-Fi. I have entered the correct PW for the AT&T router, and it displays the correct network name. However, it continually says "connecting" under the Network name, and says "No Signal" under Signal Strength. But there is nothing wrong with my internet connection, as I obviously am connected to the internet on my laptop.

Any ideas or suggestions are appreciated!!

Re: Help with Amazon Fire 10 setup

fthunt — Sat, 14 Dec 2019 16:20:22 GMT

I had problems with the Fire I bought years ago - had to hire my guru to set it up. Then I found the material offered by Amazon was nothing of interest to me. Games were kiddie stuff - I don't have time to sit and read books.....it's been on shelf collecting dust.

Re: Help with Amazon Fire 10 setup

Still Raining — Sat, 14 Dec 2019 16:37:26 GMT

When I set my Paperwhite up, I discovered there may be conflicts with what your device needs and what your WiFi service and/or modem/router set up is.

It can be solved by naming the 2.4 and 5 bands differently. Comcast was altering them with no notification.

Lots of online instructions.

Re: Help with Amazon Fire 10 setup

Mz iMac — Sat, 14 Dec 2019 17:13:01 GMT

Call Amazon and/or check YouTube Amazon Fire tutorials.

Re: Help with Amazon Fire 10 setup

GCR18 — Sat, 14 Dec 2019 18:22:46 GMT

Have you tried shutting it down and starting it up again? I've setup 5 or 6 kindle 10's and haven't had any internet issues. My mother clicks things on her kindle when she didn't mean to. I have her turn off/on and the issue goes away.

Go to the Amazon website, there is a kindle forum. You can read questions others asked or ask your own question. The technical team answers the questions. Or you can call and talk with the technical team. I had a recent issue and customer service had them call me. I explained the situation and they gave me step by step instructions to fix.

They support all kindles. Doesn't matter where you purchased it.

Re: Help with Amazon Fire 10 setup

irbrenda — Sat, 14 Dec 2019 18:29:18 GMT

Did you ever get it to work?

I am going to set mine up later. I will post back if it works or not. I have Spectrum for internet. Not sure who your provider is. Did you go to settings and make sure Airplane Mode is set to off? I didn't even know I had to do that. To check, swipe down from the top of the screen and tap Wireless. If Airplane Mode is On, tap Off to enable wireless connectivity.

Re: Help with Amazon Fire 10 setup

jrcnc — Sat, 14 Dec 2019 18:33:11 GMT

Still working on this issue. My provider is AT&T.

Re: Help with Amazon Fire 10 setup

tropics21 — Sat, 14 Dec 2019 21:09:50 GMT

I purchased two of them, and set them both up, no problems. Alot bang for the buck. I have one problem that hopefully someone can help me with. When it is on and than automatically the screen goes dark, you have to press the button to bring the screen back. When I do this, it shows the homepage BUT IT IS VERY VERY DARK, and each and every time I have to go to SETTINGS AND SLIDE THE BRIGHTNESS TO 100PERCENT, WHY DOES IT KEEP SLIDING BACK TO A LOW NUMBER WHEN THE SCREEN GOES DARK AND HOW TO I FIX THIS? Thanks

Re: Help with Amazon Fire 10 setup

irbrenda — Sat, 14 Dec 2019 22:06:56 GMT

No issue whatsoever. Found my network immediately. I find it a little heavy but I think that's the keyboard case I'm using with it. It's no iPad! I need certain apps that I don't think will download. But I am very impressed for the price of this thing.

Re: Help with Amazon Fire 10 setup

irbrenda — Sat, 14 Dec 2019 22:08:59 GMT

When I press the button after it gets dark, how do I get rid of the game on the lock screen? Or is that an ad?

Re: Help with Amazon Fire 10 setup

Nuttmeg — Sun, 15 Dec 2019 03:15:04 GMT

@jrcnc wrote:
Still working on this issue. My provider is AT&T.

You may want to call AT&T and ask them to help?

It seems you tablet is having a problem finding a place on the network. A router can only manage Y amount of devices. It could be fill. If you have used the router for 3-5 years, You may need an upgrade.

Try connecting your tablet close to the router. Fire devices can be a pain.

Sometimes a device will have a hard time deciding which band to connect on a router. I give each band a unique name.

Re: Help with Amazon Fire 10 setup

apple1964 — Sun, 15 Dec 2019 13:07:20 GMT

@Mz iMac wrote:
Call Amazon and/or check YouTube Amazon Fire tutorials.

Unless she has another device she cannot check anything.

Re: Help with Amazon Fire 10 setup

apple1964 — Sun, 15 Dec 2019 13:19:08 GMT

@tropics21 wrote:
I purchased two of them, and set them both up, no problems. Alot bang for the buck. I have one problem that hopefully someone can help me with. When it is on and than automatically the screen goes dark, you have to press the button to bring the screen back. When I do this, it shows the homepage BUT IT IS VERY VERY DARK, and each and every time I have to go to SETTINGS AND SLIDE THE BRIGHTNESS TO 100PERCENT, WHY DOES IT KEEP SLIDING BACK TO A LOW NUMBER WHEN THE SCREEN GOES DARK AND HOW TO I FIX THIS? Thanks

Try going into your settings to change the screen resolution ... If you still have trouble call your internet provider. It might be your connection.

Re: Help with Amazon Fire 10 setup

apple1964 — Sun, 15 Dec 2019 13:12:41 GMT

@irbrenda wrote:
When I press the button after it gets dark, how do I get rid of the game on the lock screen? Or is that an ad?

You will see a ad everytime you turn on or wake yout tablet up. If you want to get rid of it you can call Amazon but, you have to pay a little more to do that. I think of it as a screen saver Just swipe and it will go away.

Re: Help with Amazon Fire 10 setup

gardenman — Sun, 15 Dec 2019 13:23:09 GMT

Resetting your router by unplugging it, leaving it unplugged for 30 seconds then plugging it back in might help with the connection issue. Routers tend to be quirky little devices that assign bandwidth to certain devices and sometimes they aren't overly happy to accept a new device. Shutting them down and rebooting them tends to refocus them and remind them who's in charge.

Re: Help with Amazon Fire 10 setup

irbrenda — Sun, 15 Dec 2019 18:05:29 GMT

Yes, that's what I do...swipe it away. Now, those notifications sounds every few minutes are grating on me! I need to disable that somehow. I know where to do it, but I don't see the option to turn it off completely.

Re: Help with Amazon Fire 10 setup

jrcnc — Sun, 15 Dec 2019 22:10:40 GMT

Thanks everyone for all the help/suggestions. I spoke with an Amazon tech person this afternoon and we determined my tablet is defective. Therefore, it is being returned for a replacement. I do appreciate everyone's feedback.....Janice