topic Re: Internet throttling! 😖 in Electronics

Internet throttling! 😖

LTT1 — Thu, 24 Oct 2019 17:57:44 GMT

Our internet provider is throttling our internet!

And this is a real pain.

It makes shopping online a real chore and also it makes posting here in the forum a chore too!

What with constantly having to sign in, and then trying to post pictures, etc, I feel like I spend many hours a day "fighting" with my iPad.

This is stressful and discouraging!

I will not invest in home apps that rely on internet either until the situation is fixed.

Re: Internet throttling! 😖

sidsmom — Thu, 24 Oct 2019 17:29:01 GMT

I believe it's this particular website which is having some difficulties.

Re: Internet throttling! 😖

LTT1 — Thu, 24 Oct 2019 17:54:01 GMT

@sidsmom

@''yes about the Q site and problems

i have been getting the message "cannot provide a secure connection" on my iPad. Not getting the message on iPhone.

Iphone uses a smaller bandwidth, and so we all might as well throw our iPads (with the larger, easier-to-read screens away!)

Too bad...

My husband uses a desktop computer, and also has problems at certain times of the day.

ATT ISP has been documented to throttle internet service.

I doubt that companies who provide internet service thought about how throttling would affect sales.

I also doubt that APPLE wants people to stop purchasing iPads, but I will publicize the fact that I have problems whenever I can.

Re: Internet throttling! 😖

hopi — Thu, 24 Oct 2019 18:05:54 GMT

Obama passed a bill that all got equal access all the time but that has been thrown out with just about everything else

Re: Internet throttling! 😖

Jasmine19 — Thu, 24 Oct 2019 18:12:41 GMT

I agree that QVC's website has been weird lately but I also agree that we are being throttled since net neutrality went away. Comcast emailed me a few days ago crowing about increasing my internet speed from 50 to 100 mbps. I checked my speed before this post and it's currently at 20 mbps. Hardly an increase! You can check your internet speed by going to test dot com. It's quick and free.

Re: Internet throttling! 😖

dex — Thu, 24 Oct 2019 18:43:15 GMT

@LTT1 wrote:
Our internet provider is throttling our internet!
And this is a real pain.
It makes shopping online a real chore and also it makes posting here in the forum a chore too!
What with constantly having to sign in, and then trying to post pictures, etc, I feel like I spend many hours a day "fighting" with my iPad.
This is stressful and discouraging!

I will not invest in home apps that rely on internet either until the situation is fixed.

I don’t understand what throttling the internet means....is that tec talk?

Re: Internet throttling! 😖

dooBdoo — Thu, 24 Oct 2019 21:17:15 GMT

@LTT1 wrote:
@sidsmom

@''yes about the Q site and problems
i have been getting the message "cannot provide a secure connection" on my iPad. Not getting the message on iPhone.
Iphone uses a smaller bandwidth, and so we all might as well throw our iPads (with the larger, easier-to-read screens away!)
Too bad...
My husband uses a desktop computer, and also has problems at certain times of the day.
ATT ISP has been documented to throttle internet service.

I doubt that companies who provide internet service thought about how throttling would affect sales.
I also doubt that APPLE wants people to stop purchasing iPads, but I will publicize the fact that I have problems whenever I can.

@LTT1, Granted the ISPs are engaging in some throttling, and I agree with @Jasmine19 that it's a good idea to use one of the speed test websites (or apps) to check the service for each of your devices, but my Apple devices are all working the same on this site.

My iPad 6 is performing especially well, and I've noticed posting images here has actually improved a bit. Yesterday there were problems that included the need for frequent sign-ins, but that was temporary... usually, once I sign in it stays that way for hours. If you have "background app refresh" enabled, that might be causing the log-outs. There are the usual, frustrating problems specific to Q's site, but I'm not encountering anything of the magnitude you describe. It seems to me the problem is with your individual device -- and that could be the good news😊 since you probably can take the clues one-by-one and resolve the issues yourself.

I use the Safari browser for my iPads and iPhone and I clear history/cookies/cache/website data at least once a day. Do you mind if I ask what steps you've taken to troubleshoot your connectivity problem with your iPad? You report a wide variety of problems, and it would help to narrow things down a wee bit. Have you tried resetting network settings (under Settings, General, Reset Network Settings)?

I'm sorry you're having so much trouble. Very frustrating, I know.

[For reference: All of my devices have the most current operating system and browser software versions for those devices -- some of my devices are old. I use an iMac (macOS 10.13.6) with either Google Chrome (78.0.3904.70), or Safari (13.0.2), or Firefox (v. 70.0). Also, I use the mobile Safari browser on my iPad 6 (iOS 13.1.3), iPhone 5 (iOS 10.3.4), and iPad 3 (iOS 9.3.6).]

Re: Internet throttling! 😖

iwrite — Thu, 24 Oct 2019 21:29:04 GMT

isp's have very few orders online, so they don't consider slowing things down an issue.

they are probably ****** that more and more customers are switching to things like netflix and dumping their cable/satellite subscriptions to their way over priced premium channels, like hbo and showtime.

and probably worse, they are probably working on some pricing scheme to change how they charge for internet access, based on usage.

and like @hopi said, the current folks have done away with equal internet access

these days it's always something, as some companies are trying to figure out ways to charge more for less.
it's disgusting.

Re: Internet throttling! 😖

dooBdoo — Fri, 25 Oct 2019 09:44:42 GMT

@dex wrote:
@LTT1 wrote:
Our internet provider is throttling our internet!
And this is a real pain.
It makes shopping online a real chore and also it makes posting here in the forum a chore too!
What with constantly having to sign in, and then trying to post pictures, etc, I feel like I spend many hours a day "fighting" with my iPad.
This is stressful and discouraging!

I will not invest in home apps that rely on internet either until the situation is fixed.
I don’t understand what throttling the internet means....is that tec talk?

@dex, It's another way of saying the ISP is messing with the speed of our internet service.

Re: Internet throttling! 😖

gardenman — Fri, 25 Oct 2019 00:39:12 GMT

Most ISP's don't throttle "typical" users. When your Internet slows down it's often due to slow loading ads. You think when you go to a website that you're just going to that one website. I saw a report a while back where the writers of the report tracked every website that was accessed when you went to certain sites. In one case nearly a hundred sites were involved in your visit to what to you was one site. The website was selling advertising to several different ad wholesalers (for lack of better word) who would then reach out to multiple other sites to download ads specifically tailored to you. It was an ad heavy site and could take forever to load because of that. The only way to truly know your speed is by doing a speed test on a wired connection. Wireless connections will always be slower.

Re: Internet throttling! 😖

Drythe — Fri, 25 Oct 2019 00:45:23 GMT

Net Neutrality. 😟

Re: Internet throttling! 😖

Sandyx3 — Fri, 25 Oct 2019 02:47:27 GMT

@gardenman wrote:
Most ISP's don't throttle "typical" users. When your Internet slows down it's often due to slow loading ads. You think when you go to a website that you're just going to that one website. I saw a report a while back where the writers of the report tracked every website that was accessed when you went to certain sites. In one case nearly a hundred sites were involved in your visit to what to you was one site. The website was selling advertising to several different ad wholesalers (for lack of better word) who would then reach out to multiple other sites to download ads specifically tailored to you. It was an ad heavy site and could take forever to load because of that. The only way to truly know your speed is by doing a speed test on a wired connection. Wireless connections will always be slower.

I have had to add 'ad blockers' to my various devices due to crazily excessive "ads" !! And hearing that Facebook tracks us -- planting tracking cookies when 'you visit' websites that 'contain Facebook Widgets' -- it's getting even crazier!! No wonder it gets harder and harder to load pages. I use ATT internet for my Chromebook, iPad and desktop. So far there hasn't been any 'throttling' by ATT. Just a boatload of ads on every website.

Have made it a habit of clearing cookies/caches after each and every sign on too.

Re: Internet throttling! 😖

Nuttmeg — Fri, 25 Oct 2019 07:44:19 GMT

@Jasmine19 wrote:
I agree that QVC's website has been weird lately but I also agree that we are being throttled since net neutrality went away. Comcast emailed me a few days ago crowing about increasing my internet speed from 50 to 100 mbps. I checked my speed before this post and it's currently at 20 mbps. Hardly an increase! You can check your internet speed by going to test dot com. It's quick and free.

You need to restart your cable modem, unplug it and wait 30 seconds, and then plug it in.

Better yet call the company and ask for help. Ask them about changing your modem/router.

Re: Internet throttling! 😖

LTT1 — Fri, 25 Oct 2019 12:24:21 GMT

@Jasmine19
Thank you for the name of that site.

Re: Internet throttling! 😖

LTT1 — Fri, 25 Oct 2019 12:26:07 GMT

@dex

internet "throttling" happens when your provider (ours is ATT) chooses/limits your internet access and amount of access.

Does what I wrote make sense?

Re: Internet throttling! 😖

dex — Fri, 25 Oct 2019 12:26:57 GMT

@LTT1 wrote:
@dex

internet "throttling" happens when your provider (ours is ATT) chooses/limits your internet access and amount of access.
Does what I wrote make sense?

Thanks...yes it does.

Re: Internet throttling! 😖

LTT1 — Fri, 25 Oct 2019 12:39:56 GMT

@dooBdoo wrote:
@LTT1 wrote:
@sidsmom

@''yes about the Q site and problems
i have been getting the message "cannot provide a secure connection" on my iPad. Not getting the message on iPhone.
Iphone uses a smaller bandwidth, and so we all might as well throw our iPads (with the larger, easier-to-read screens away!)
Too bad...
My husband uses a desktop computer, and also has problems at certain times of the day.
ATT ISP has been documented to throttle internet service.

I doubt that companies who provide internet service thought about how throttling would affect sales.
I also doubt that APPLE wants people to stop purchasing iPads, but I will publicize the fact that I have problems whenever I can.

@LTT1, Granted the ISPs are engaging in some throttling, and I agree with @Jasmine19 that it's a good idea to use one of the speed test websites (or apps) to check the service for each of your devices, but my Apple devices are all working the same on this site.
My iPad 6 is performing especially well, and I've noticed posting images here has actually improved a bit. Yesterday there were problems that included the need for frequent sign-ins, but that was temporary... usually, once I sign in it stays that way for hours. If you have "background app refresh" enabled, that might be causing the log-outs. There are the usual, frustrating problems specific to Q's site, but I'm not encountering anything of the magnitude you describe. It seems to me the problem is with your individual device -- and that could be the good news😊 since you probably can take the clues one-by-one and resolve the issues yourself.
I use the Safari browser for my iPads and iPhone and I clear history/cookies/cache/website data at least once a day. Do you mind if I ask what steps you've taken to troubleshoot your connectivity problem with your iPad? You report a wide variety of problems, and it would help to narrow things down a wee bit. Have you tried resetting network settings (under Settings, General, Reset Network Settings)?
I'm sorry you're having so much trouble. Very frustrating, I know.

@dooBdoo

@''thank you so much for your help (the junk at the beginning of my sentence is a problem)

'So, what have I done?

About three times per day I disconnect and reset the gateway.

Usually, that works and I can browse the internet/post pictures, etc. until yesterday.

Getting the message "

This site can’t provide a secure connection"

started again today. So I am looking this message error up to see what can be done to correct it, but so far I'm not finding specific steps for my device:

iPad Pro (2nd Generation)

IOS 13.1.3

Browser right now: SAFARI

Do you know how I finally got on here today?

I went through Twitter! There was a link on Twitter for a product and I clicked on that link!

Will go to settings now and see if "app refresh" is turned on, then will turn it off as you suggested.

Re: Internet throttling! 😖

LTT1 — Fri, 25 Oct 2019 13:19:42 GMT

@dooBdoo

background app refresh was not enabled (one down; more to go)

SAFARI now is giving me a great screen.

But here is my screen using Chrome:

Re: Internet throttling! 😖

LTT1 — Fri, 25 Oct 2019 14:03:52 GMT

@dooBdoo

Thank you thank you! 🙏🏻 🙏🏻🙏🏻
It is fixed!

You are an 😇

Re: Internet throttling! 😖

SilleeMee — Fri, 25 Oct 2019 15:24:40 GMT

I frequently disconnect the power to my wi-fi router so that it can reset itself. For me that seems to keep my speed where it should be. For me there is no need to do a 'network reset' on my desktop. That just delays connection back to the internet.

ETA- You should be resetting your wi-fi router as much as you can because inside the router there is a small amount of unnecessary stored data on a chip that can slow down your internet speed. By unplugging the router from the power source, that bit of stored data on your router is deleted and the router is reset, ready to go again. Sometimes that unnecessary data can allow hackers to get inside your router so you need to reset it as much as possible to decrease the possibility of that happening.