topic Re: Problem with Amazon and Safari Question in Electronics

Problem with Amazon and Safari Question

Susic — Sun, 29 Sep 2019 12:20:32 GMT

Hi. I am suddenly having problem clicking on items on Amazon and getting blank screen saying too many redirects. It seems to be only Amazon. The site downloads fine. I checked for possible fixes and went to settings and deleted most the website data individually, and all Amazon related. I didn’t want to eliminate it all. Would appreciate any help. Thank you, Susi.

Re: Problem with Amazon and Safari Question

LTT1 — Sun, 29 Sep 2019 13:14:05 GMT

@Susic

What type of device are you using?

If everything is cleared out, you might have better luck.

Our gateway has needed to be reset at least once per day lately, so that might help too.

Re: Problem with Amazon and Safari Question

Susic — Sun, 29 Sep 2019 15:07:17 GMT

I have an IPad. Apparently with one of the updates it may have caused this snafu. I may have to switch to Chrome browser, or do the total wipeout. Sounds like a big todo, and it is only Amazon affected. Thank you for responding!

Re: Problem with Amazon and Safari Question

Susic — Sun, 29 Sep 2019 16:10:35 GMT

Well, I wiped out all the website data and it worked, now I can browse on Amazon again. Wonder why it was just Amazon, I will never know. Guess it was a good idea to clean out all those websites, as had no idea what most of them were. Thank you LTT1

Re: Problem with Amazon and Safari Question

Montana — Sun, 29 Sep 2019 17:22:49 GMT

@Susic

I’m having the same problem. How do you wipe out website data?

ETA: I haven’t done any recent updates.

Re: Problem with Amazon and Safari Question

Susic — Sun, 29 Sep 2019 18:21:33 GMT

Was it just with Amazon?

Per some site I asked how to fix , it recommended to go to settings, click on Safari, click advanced, then click website data, and then click on remove all website data, or you can just remove certain sites individually. Had to remove them all as there are hundreds in there, and that didn’t help me. There is an alert that you will lose some data, but so far I have been ok and just had to put in passwords again on some sites. Day is still young, so hoping I didn’t cause any other problems. This is for IPad. . Good luck!

Re: Problem with Amazon and Safari Question

dooBdoo — Mon, 30 Sep 2019 09:32:00 GMT

Greetings, @Susic, @ Montana, and @LTT1! Just a note about regular iPad or iPhone maintenance (I call it "housekeeping"). The stored Safari (or other browser data) is temporary storage, isn't intended for permanent storage, and it should be regularly cleared out (I do it at least once a day).

This is what I do (and I recommend):

1 -- Close all apps running in background.

2 -- Go into Settings, then Safari, then choose "Clear History and Website Data" and tap "Clear" when you see the popup.

3 -- Next, in Safari, choose "Advanced," then "Website Data," and at the bottom of the list of tracking data tap "Remove All Website Data" and on the popup tap "Remove."

The data stored there can cause problems, especially if it's allowed to accumulate over a long period of time. It's also one of the sources of the tracking and targeted ads we've seen posters discuss. This is not where permanent login information is stored.

In addition, it's important to backup/sync your device occasionally. This clears out the old accumulated iPad Analytics/Diagnostic data — that data if allowed to languish over a long period of time can cause all sorts of strange glitches, just like the old Safari data can. (The only way to remove it is with a backup/sync, and the added bonus is that it frees up space. If you want see where this data is stored, look in "Settings," "Privacy," "Analytics," "Analytics Data.")

I hope that's helpful, and hope everyone has a lovely afternoon/evening.🌻

Re: Problem with Amazon and Safari Question

dooBdoo — Sun, 29 Sep 2019 19:03:44 GMT

More about passwords saved for auto-fill: When sites ask if you want to save login info for auto-fill for your iPad or iPhone, that's not saved in Safari's data and following the steps listed above will not affect this. It's in another area, and you can actually go there and view or edit it if you want. Occasionally a site has more stringent security and will not permit us to permanently save login info, but that's rare in my experience.

On an iPad with newer iOS versions it's under "Settings," "Passwords & Accounts" and then "Website & App Passwords." Under older iOS versions, for Safari, it's under "Settings," "Safari," "Passwords." You should be asked to enter your passcode to view them.

Re: Problem with Amazon and Safari Question

Susic — Sun, 29 Sep 2019 19:13:51 GMT

Thank you DoobDoo for taking time to post this. I am saving it and will do this from now on. I was shocked at all the sites in there. I have always gotten so much help from all the nice people on this forum! Susi..

Re: Problem with Amazon and Safari Question

proudlyfromNJ — Sun, 29 Sep 2019 19:16:14 GMT

@dooBdoo I will do this, thanks. Couldn’t get on Amazon today.

Re: Problem with Amazon and Safari Question

dooBdoo — Sun, 29 Sep 2019 19:22:56 GMT

@Susic and @proudlyfromNJ, you're welcome! And thank you, @Susic, for bringing this up. It's something lurking in our devices that can aggravate and annoy us, and it's perhaps not always the first thing we think of if we don't incorporate it into regular maintenance. Same way with other devices, too, and particularly on the Q's website which is unreasonably sensitive to old data hanging around... clearing old browser data (and keeping software updated to the current version) can prevent or clear up so many problems. I hope you'll find this makes a positive difference for you! Thank you for your posts!😊

Re: Problem with Amazon and Safari Question

Montana — Sun, 29 Sep 2019 19:35:01 GMT

I had to clear out two areas in Safari settings - Clear History and Website Data and Advanced.

I can get into Amazon now, but lost all my Safari open tabs. I had a lot of them.

Re: Problem with Amazon and Safari Question

dooBdoo — Sun, 29 Sep 2019 20:09:43 GMT

@ Montana wrote:
I had to clear out two areas in Safari settings - Clear History and Website Data and Advanced.

I can get into Amazon now, but lost all my Safari open tabs. I had a lot of them.

That's right, @ Montana, sometimes you have to go into both areas to clear it all (I do it each time as I listed just to be sure everything is gone). Also, it's supposed to close out tabs you had open because those are there as part of the temporary history and not permanently.

This process is to clear out the history and temporary data, sort of a reset for the browser to let us start fresh each time. It improves efficiency, removes bad data, and it also can improve security. Generally you'll use bookmarks or favorites, or add sites to the Home screen as icons, if you want to have quick and frequent access to them.

You can even add a bookmark for several tabs (hold down the bookmark icon and select "Add Bookmark for [number] Tabs.") Then, you can use that if you know you want to open specific multiple tabs/sites all at the same time.

I like to close everything down in an orderly manner -- log out of all sites I've opened, close out the tabs, close Safari app in background, and then go to Safari and delete all the data and history. Then relaunch Safari and start anew.

Re: Problem with Amazon and Safari Question

Susic — Sun, 29 Sep 2019 20:33:09 GMT

That is good to know dooBdoo, I certainly had a lot of clutter in there and did notice my IPad was acting pokey lately. I do ‘Clear away’ all my open sites every day, but never knew about clearing all the website data. It is funny it just caused trouble on Amazon, and others had same issue. I am going to go over all this later and do a good cleaning! Once again, it is really nice of you to take time to explain all this, and I am happy to be back on Amazon. Thank you! Susi.

Re: Problem with Amazon and Safari Question

Mindy D — Sun, 29 Sep 2019 21:14:11 GMT

@ Montana wrote:
@Susic
I’m having the same problem. How do you wipe out website data?

ETA: I haven’t done any recent updates.

Before you wipe out website data know that can result in you having to reload into many of your frequently visited sites because the sites won’t automatically recognize your device anymore once you wipe out the data. I have done this a few times and it can be a pain in the neck.

I’ll tell you how to do this, but you might just need to reboot your device first before you clear your cache, aka, wipe out website data, on your device. you can also wait a couple days for a fix from Apple. You can also try resigning into with your password to Amazon.

How to clear website data:

If you are on an iPad or iPhone go to the Settings icon>Look for the Safari icon, find it, then open it>Scroll down u til you see CLEAR HISTORY AND WEBSITE DATA

Re: Problem with Amazon and Safari Question

dooBdoo — Sun, 29 Sep 2019 21:38:31 GMT

@Mindy D wrote:
@ Montana wrote:
@Susic
I’m having the same problem. How do you wipe out website data?

ETA: I haven’t done any recent updates.
Before you wipe out website data know that can result in you having to reload into many of your frequently visited sites because the sites won’t automatically recognize your device anymore once you wipe out the data. I have done this a few times and it can be a pain in the neck.
I’ll tell you how to do this, but you might just need to reboot your device first before you clear your cache, aka, wipe out website data, on your device. you can also wait a couple days for a fix from Apple. You can also try resigning into with your password to Amazon.

How to clear website data:

If you are on an iPad or iPhone go to the Settings icon>Look for the Safari icon, find it, then open it>Scroll down u til you see CLEAR HISTORY AND WEBSITE DATA

Just a note, @Mindy D... as mentioned earlier in this thread we shouldn't be relying on the saved cache, history, website data, etc., in the Safari browser because that's only temporary storage and it's intended to be cleared and refreshed frequently. Other features, such as the permanently-saved auto-fill login info, bookmarks, favorites, and so forth, are intended to be used as permanantly-stored data to keep up with frequently-visited sites and login info we want to preserve. It's not a good idea to rely on the browser's volatile data for those things.

Re: Problem with Amazon and Safari Question

LTT1 — Sun, 29 Sep 2019 21:56:47 GMT

@Susic @dooBdoo @Mindy D @ Montana @proudlyfromNJ

So glad this is working for everybody!

Sorry to check back so much later, I got side-tracked!

@dooBdoo

You are such a prize! You are the guru of tech and I kiss your feet!

Just now I cleared out Safari...forgot about this one.

i also reset the gateway and clear out "data-bits" by unplugging the SmartTV while the gateway resets!

Doing this each morning seems necessary these days.🥰🥰🥰

Re: Problem with Amazon and Safari Question

SouthernBee — Mon, 30 Sep 2019 09:21:35 GMT

@Susic : Had the same problem and just completed the website data and it works. Appreciate all the great help from everyone. Southern Bee

Re: Problem with Amazon and Safari Question

dooBdoo — Fri, 04 Oct 2019 05:22:32 GMT

Thanks, @LTT1! You're too kind. Don't forget it was your post and suggestions that got the ball rolling toward a resolution. You're always so helpful, and I appreciate you!