topic Re: Firestick help in Electronics

Firestick help

bargainsgirl — Sun, 14 Jul 2019 01:03:39 GMT

Trying to set up 2nd stick to a downstairs tv. It will not accept my WiFi password, which I checked and it is correct. All cords are properly installed. Upstairs tv no problem.

Anyone have any idea what the problem can be?

Re: Firestick help

Kachina624 — Sun, 14 Jul 2019 01:18:19 GMT

Are there capital/lower case letters in your password that you may be entering incorrectly?

Re: Firestick help

gizmogal — Sun, 14 Jul 2019 01:28:11 GMT

@Kachina624 wrote:
Are there capital/lower case letters in your password that you may be entering incorrectly?

Good thinking also be careful if there is a zero or a letter o

zero is 0 and the letter is o. They’re different and sometimes aren’t entered correctly just as an oversight.

Re: Firestick help

patbz — Sun, 14 Jul 2019 01:30:50 GMT

Call Amazon Help and they will walk you through it.

Re: Firestick help

GAQShopr53 — Sun, 14 Jul 2019 01:32:37 GMT

You may have to call Amazon customer service for help...I had issues with it accepting VPN on my network. The firestick wanted to bypass my network security and I declined to use it..went with the Chromecast instead. Hope it helps!

Re: Firestick help

gardenman — Sun, 14 Jul 2019 09:52:38 GMT

@gizmogal wrote:
@Kachina624 wrote:
Are there capital/lower case letters in your password that you may be entering incorrectly?
Good thinking also be careful if there is a zero or a letter o

zero is 0 and the letter is o. They’re different and sometimes aren’t entered correctly just as an oversight.

Capital i, lower case L and the number 1 can also cause trouble (I, l, 1). As you can see, they're very similar looking.

Re: Firestick help

bargainsgirl — Mon, 15 Jul 2019 12:41:20 GMT

Still having problems. I did online chat and they actually registered the 2nd stick manually but it still will not accept my password and YES i used proper upper and lower case....

Does anyone have a help # to call Amazon? I think I just need someone to walk me through.... what a pain. I just don't get it because the 1st stick set up in a pinch on my older simpler TV!!!

Re: Firestick help

Mz iMac — Mon, 15 Jul 2019 20:45:27 GMT

@bargainsgirl"Does anyone have a help # to call Amazon?"

It's on their website.

Re: Firestick help

Nataliesgramma — Tue, 16 Jul 2019 10:41:00 GMT

Maybe try unplugging and plugging the WIFI router.....

Re: Firestick help

Runner26 — Tue, 16 Jul 2019 11:51:56 GMT

A while back, if I recall correctly, a neighbor wasn't able to connect to her wifi. She had the lowest Xfinity internet plan (speed, 25mbps?). She had too many connected devices and I THINK I unconnected some of her devices (iPad, printer, cell phone) or deauthorized a device...

This was a while ago but I think it was discovered that with her plan she was only allowed 5 connected devices?

What message are you getting when you try to connect to your wifi?

Check with your internet provider to see if there is such a limit.

Re: Firestick help

gardenman — Tue, 16 Jul 2019 13:25:23 GMT

Something that hasn't been suggested but might be the problem is you could be trying to log into the wrong network. In my very, very quiet, largely abandoned neighborhood there are at least three or four Wi-Fi signals with more popping up from time to time in passing vehicles that are emitting Wi-Fi. It's possible that you inadvertently clicked on the wrong Wi-Fi source and that's why you can't log in. You may be trying to log into a neighbor's Wi-Fi instead of your own which would explain why your password wasn't working.

Re: Firestick help

Jordan2 — Sat, 20 Jul 2019 22:59:10 GMT

I have had my Firestick since December, with no problems. Today I go to watch something and it says there is no network connection. So I choose my WiFi, and put in my passwsord, it's not connecting. I do this several time, nothing. I call Amazon CS I'm told the stick shows no network connection, she tells me to unplug the stick and reboot my router, that did the trick. I have to wonder why did this happen?

Re: Firestick help

gardenman — Sun, 21 Jul 2019 23:15:42 GMT

@Jordan2 wrote:
I have had my Firestick since December, with no problems. Today I go to watch something and it says there is no network connection. So I choose my WiFi, and put in my passwsord, it's not connecting. I do this several time, nothing. I call Amazon CS I'm told the stick shows no network connection, she tells me to unplug the stick and reboot my router, that did the trick. I have to wonder why did this happen?

Routers are little computers running 24/7 with their own internal software. Sometimes that software gets a little screwy over time and needs to be refreshed. When you unplug the router you force it to load a fresh copy of the software from a ROM chip which typically solves the problem. Why does it happen? A stray voltage, static electricity, a rogue cosmic ray, a poltergeist (just kidding) hits the wrong place at the wrong time and a zero becomes a one or a one becomes a zero and the software develops an error.

Re: Firestick help

sunshine45 — Sun, 21 Jul 2019 23:24:51 GMT

could it be that your wifi doesnt have enough signal to reach your basement?

we have to have a wifi extender in our home to get good service in our basement.

Re: Firestick help

dancingwoman — Mon, 22 Jul 2019 01:31:32 GMT

Can you take the stick from upstairs and try it downstairs? And take the new one and connect it upstairs? That way you can eliminate if it’s a firestick problem or maybe WiFi signal as others have suggested....DW