topic Re: I purchased a ROKU in Electronics

I purchased a ROKU

Mom2Dogs — Mon, 01 Apr 2019 22:00:47 GMT

I purchased and installed/set up the ROKU in our spare bedroom, upstairs....it's slow and when reading thru older posts, I will call about my router, maybe it's old and needs to be replaced

but....I tried to find QVC...so far no luck, I thought the logo woud just appear on screen like other logos did but I went thru everything...I don't see it. Is there another way I am supposed to to access the channel?

I did find the ID Channel, it came in OK, I tried accessing Hoarders but when I clicked on the logo.....nothing....if the router is the issue I understand that show not loading but, what about QVC? Is there a way to access the channel than I do not know about?

Thank you.....I find it very frustrating when I don't understand what I am doing...or it does not work as expected.

Re: I purchased a ROKU

MezzieStarr — Mon, 01 Apr 2019 22:05:06 GMT

Just type in QVC on the channel search bar. You can also add channels by signing into your roku account online.

Re: I purchased a ROKU

Mom2Dogs — Mon, 01 Apr 2019 22:13:42 GMT

@MezzieStarr thanks, I did that, nothing came up.

Re: I purchased a ROKU

kittyloo — Mon, 01 Apr 2019 22:28:36 GMT

@Mom2Dogs not sure what is going on with yours, but after the roku comes on, but do you try pressing the button in the middle of the directional arrows? it's like the "enter" button. make sense? if i let it idle too long, like leave the room it goes to where you are talking about. then you hit the "enter" button and all the free channels that come with your roku come up. this is where i see the Q logo. we subscribe to netflix, and hulu. plenty of shows to choose from.

Re: I purchased a ROKU

MezzieStarr — Mon, 01 Apr 2019 22:39:10 GMT

Go to Roku dot com. Sign in. Click on Channel Store in the drop down menu under your account in the right corner. Type QVC in the search bar. Click Add Channel.

Now do a "system restart" on your Roku and it will add QVC to your lineup.

Re: I purchased a ROKU

Mom2Dogs — Mon, 01 Apr 2019 22:51:56 GMT

@MezzieStarr , it worked...I think I will need to update the router....loading seems slow to me, no buffering, just slow, thanks!

Re: I purchased a ROKU

Mom2Dogs — Mon, 01 Apr 2019 22:57:25 GMT

Hopefully not many more questions.... I am not getting any buffering but loading is not as quick as changing channels on a tv, is that normal? I don't know what to expect...thanks!

Re: I purchased a ROKU

MezzieStarr — Mon, 01 Apr 2019 23:04:59 GMT

Yes, slow loading is normal for some channels.

Re: I purchased a ROKU

Mom2Dogs — Mon, 01 Apr 2019 23:11:31 GMT

@kittyloo, thanks...it's just acting wonky...picture goes off for 10-15 seconds then comes back on...does this several times in the span of 5-10 minutes!!

I checked the signal strength for the wi-fi, it's excellent.

Maybe I am just so used to TV, this may take a bit of getting used to..but I don't like the picture going off and on (screen goes blank and this time no sound, the loading bar comes up). .....kind of hard to teach an old dog new tricks, but I'm trying, ha!

Not sure I will keep the device if this is normal.

Re: I purchased a ROKU

meem120 — Mon, 01 Apr 2019 23:33:24 GMT

You might need to increase your download speed on your WiFi service

Re: I purchased a ROKU

Mz iMac — Mon, 01 Apr 2019 23:40:10 GMT

@Mom2Dogs wrote:
it worked...I think I will need to update the router....loading seems slow to me, no buffering, just slow, thanks!

@Mom2Dogs

Or check on the quality of your ISP (internet service provider).

Re: I purchased a ROKU

Mom2Dogs — Mon, 01 Apr 2019 23:55:05 GMT

@Mz iMac download speed is 36.9....is that adequate for the ROKU....I am testing the device by watching a show - it has 'loaded' several times in the last 30 minutes.

Re: I purchased a ROKU

Mz iMac — Tue, 02 Apr 2019 00:06:16 GMT

@Mom2Dogs

Download speed 36.9 what?

Did you use the ROKU built in speed test, website or an app?

*edited*

Re: I purchased a ROKU

Mom2Dogs — Tue, 02 Apr 2019 00:08:44 GMT

@Mz iMac I went to my internet provider and ran the test via my Mac Book Air....

Re: I purchased a ROKU

Kachina624 — Tue, 02 Apr 2019 00:09:53 GMT

My router is not old but I find there's a big difference between the speed with which my living room (close to router) Firestick and Roku load as compared to the one in the bedroom about 30ft away. You can buy boosters but i dont have a place to put one.

Re: I purchased a ROKU

Mz iMac — Tue, 02 Apr 2019 00:14:43 GMT

@Mom2Dogs

There should be some letters after the numbers.

FWIW.....

My download speed - 108.80mbps = very fast

Now if yours is actually 39.6mbps, your internet is "crawling." You either need to upgrade your internet service or there is a throttle issue w/your ISP. Strongly suggest that you give them a call to find out what is going on. Hopefully, you only need to ugrade to a faster internet package.

Re: I purchased a ROKU

Mz iMac — Tue, 02 Apr 2019 00:19:36 GMT

@Kachina624

Regarding your bedroom......

Generally walls like this are made of more substantial material; brick, stone or concrete. This can dramatically affect the radio signals between your router and Wi-Fi device, and can cause slow or intermittent connection problems.

Re: I purchased a ROKU

Mom2Dogs — Tue, 02 Apr 2019 00:27:21 GMT

@Mz iMac .....I will have to call the company about the speed. We have not upgraded since we switched to this cable company 3-4 years ago, and I cannot recall what I was quoted as far as the speed goes.

Thank you, I appreciate your help.

Re: I purchased a ROKU

gardenman — Tue, 02 Apr 2019 01:09:05 GMT

You may find the speed of the Roku improving the more you use it. Some routers have gotten very smart and prioritize the devices that get the most use. When something new gets added it might look back and say, "This hasn't been used in the last six months and now it wants Internet access? Okay, I'll give it a little, but I'm saving most of my resources for the things that use it the most."

I have a rarely used Firestick in my bedroom that when I go to use it (maybe once every three weeks or so) it goes so slow that sometimes it'll even deny there's a connection at all. (And it's about six feet from the router, so that 's not an issue.) If I use it three or four days in a row, it's suddenly very peppy and fast again. Some modern routers are quite clever and assume you'll be wanting Internet access for devices you use frequently and will throttle back things you don't use frequently so there's more speed for the things you use regularly.

Before you make any big changes (buying a new router, upgrading your service) give it a few days of use and see if it doesn't pick up speed as your existing router learns you're using it a lot and starts allocating more resources to it. A lot of people go out and buy a new router and say, "That fixed my problem!" In reality the new router just didn't have a lot of experience in what you use the most, so it gave equal access to everything until it could figure out what you used the most. Use that new router for a year or two and then add a new device and that new device will likely crawl for a while until the router adapts to the new usage pattern. Give it a few days of use and see if it doesn't pick up speed without you doing anything. I'm betting it probably will.

Re: I purchased a ROKU

glb613 — Tue, 02 Apr 2019 10:20:33 GMT

@Mom2Dogs wrote:
@Mz iMac .....I will have to call the company about the speed. We have not upgraded since we switched to this cable company 3-4 years ago, and I cannot recall what I was quoted as far as the speed goes.
Thank you, I appreciate your help.

I replaced my wireless router a year ago and the increased in speed and capacity was what I needed. If I was downloading on my notebook computer, everything else using the Wifi signal came to a complete stop. Now I not only have faster Wifi, downloading doesn't slow down anything. Do yourself a big favor and replace your router. They are inexpensive if you think about how much they are used on a daily basis. You also won't be renting from the cable company which is a complete waste of money.

I find it much easier to load channesl on the streaming devices I have by going to the website on my computer. It's not uncommon to need to prove you have a cable subscription to add channels, like A&E or DIY, to your choices on a streaming device.

Bottom line, your Roku shouldn't be slow. If it is, it's your router.