topic Re: pop up on apple lap top in Electronics

pop up on apple lap top

goldensrbest — Sat, 22 Sep 2018 18:55:00 GMT

I have a macbook pro,i keep getting a popup ,saying apple wants to make changes, asking for password, i hit cancel each time, legit,or not?

Re: pop up on apple lap top

Krimpette — Sat, 22 Sep 2018 19:02:26 GMT

I had a pop-up last week that was a large exclamation point in the middle of the screen wanting me to update. I posted my issue here and was advised to be sure that I had updated to the latest update (Safari version 12). When I did that update, the pop-up went away. (I'm using Sierra on my old MacBook Pro and High Sierra on my newer one. I did the update on both.

(My apologies to the forum Mac techies if I have mis-stated anything!)

(My pop-up did not make any reference to Apple. It didn't have any identifying information.)

Have you done the version 12 update?

Re: pop up on apple lap top

Nightowlz — Sat, 22 Sep 2018 19:56:58 GMT

I don't have a MacBook but I would not enter my password from a pop-up.

I would call or email Apple for an Answer.

I don't even click the links in my email for my billing statements. I go direct to their sites to get my billing info.

Re: pop up on apple lap top

goldensrbest — Sat, 22 Sep 2018 20:57:34 GMT

I did not enter my password.

Re: pop up on apple lap top

Mz iMac — Sat, 22 Sep 2018 21:19:44 GMT

@goldensrbest

MacBook Pro Pop-up Question

Re: pop up on apple lap top

Krimpette — Sat, 22 Sep 2018 21:48:36 GMT

@Mz iMac Thanks!

Re: pop up on apple lap top

Allegheny — Sun, 23 Sep 2018 02:13:05 GMT

@goldensrbest @Krimpette @Mz iMac @Nightowlz

I am still getting the same pop up that goldensrbest is getting. When I did the most recent update from the App Store Safari Version 12.0, on 9/18/18, it solved the pop up issue for one day. It has been occurring again. I just keep cancelling it. Going to explore further.

Re: pop up on apple lap top

goldensrbest — Sun, 23 Sep 2018 11:24:17 GMT

@Allegheny wrote:
@goldensrbest @Krimpette @Mz iMac @Nightowlz

I am still getting the same pop up that goldensrbest is getting. When I did the most recent update from the App Store Safari Version 12.0, on 9/18/18, it solved the pop up issue for one day. It has been occurring again. I just keep cancelling it. Going to explore further.

Please let me know,what you find out.

Re: pop up on apple lap top

Allegheny — Sun, 23 Sep 2018 15:21:24 GMT

@goldensrbest I definitely will. I have been following posts on one of Apple forums, many suggestions, but no absolute resolution. Several mentioned they had also contacted Apple customer support. Seems suggestions for action are all over the place, many way too complicated for me to understand as I am not that "techie". I don't know why there are not just simple fixes we "normal" users can comprehend.

Re: pop up on apple lap top

goldensrbest — Sun, 23 Sep 2018 20:55:11 GMT

I seem to get 3 in a row,when it happens.

Re: pop up on apple lap top

Allegheny — Wed, 26 Sep 2018 20:31:49 GMT

@goldensrbest Same here, and also mentioned the 3s in what I have reading about. Haven't found a resolution yet. For me, now appears to be only happening once a day.

Re: pop up on apple lap top

Allegheny — Sat, 06 Oct 2018 22:11:08 GMT

@goldensrbest @Krimpette Are you still getting the pop up. There are recent conversation on Apple Support. I got there by entering in google "Apple wants to make changes"

It is a complicated read for me. But one of the things recommended which I did was to shut down and restart in safe mode. I stayed in safe mode for a while, shut down, then restarted in regular mode.

I have not had the pop up since. Not guarantee it will work for everyone, but wanted to try it before I delved further in to the other actions they were recommending.

Re: pop up on apple lap top

Allegheny — Sun, 07 Oct 2018 12:50:39 GMT

@Allegheny wrote:
@goldensrbest @Krimpette Are you still getting the pop up. There are recent conversation on Apple Support. I got there by entering in google "Apple wants to make changes"

It is a complicated read for me. But one of the things recommended which I did was to shut down and restart in safe mode. I stayed in safe mode for a while, shut down, then restarted in regular mode.

I have not had the pop up since. Not guarantee it will work for everyone, but wanted to try it before I delved further in to the other actions they were recommending.

@goldensrbest @Krimpette Update Sorry to say rebooting in safe mode only kept the pop up gone for a day. Its back. Unfortunately I guess I will have to try and follow instuctions being given out on the Apple Forum. Sigh...If either of you find a solution, please share. Thanks

Re: pop up on apple lap top

Krimpette — Sun, 07 Oct 2018 14:07:16 GMT

@Allegheny. Only had that pop-up that one time. Thankfully!

Re: pop up on apple lap top

goldensrbest — Thu, 20 Dec 2018 15:27:11 GMT

@Allegheny, I am getting this every day now, did you find out why this pop up happens?

Re: pop up on apple lap top

Allegheny — Thu, 20 Dec 2018 16:22:24 GMT

@goldensrbest Let me get back to you. I did some research about it a while back and followed some unsuccessful directives to eradicate it. Seems many people have/are experienced(ing) this and of course there are always alot of suggestions.

The pop up slowed down on my machine, but I have noticed the occurance has picked up again recently.

Re: pop up on apple lap top

Mz iMac — Thu, 20 Dec 2018 20:29:38 GMT

@Allegheny

Please provide the following info......

1. Which Mac product are you using?

Which OS version?

2. Which browser is the pop-up showing up?

Pop-up showing up in other browsers?

3. Which browser are you using?

Version?

4. Are you using the pop-up setting in your browser Preferences?

Why aren't you using an Ad/Pop-up blocker????

5. What does the pop-up say?

6. Post a screenshot of this pop-up?

7. Are you clicking on pop-ups?

8. Have you run Malwarebytes?

Outcome?

9. Why aren't you using an Ad/Pop-up blocker????

10. Detail all the troubleshooting suggestions you have previously tried. Need this info to properly help. No one wants to go over what you have already tried w/no results.

For the record, if you are using Safari, I cannot help. I've never used Safari. Too much TLC for my taste. That being said, there are many Safari experts here who can help you out as well as those on Apple's Safari message boards.

===============

"Seems suggestions for action are all over the place, many way too complicated for me to understand as I am not that "techie"."

What is it you do not understand? Any from Apple's KB Article......

COPY/PASTE--->support.apple.com/en-us/HT203987

Re: pop up on apple lap top

goldensrbest — Thu, 20 Dec 2018 22:04:24 GMT

I went on chat at apple today ,never got it takencare of ,i could not send a screen shot to them of pop up add, i know they have heard of this pop up,i told them every thing it said. I cleared my cache, my son said do not do any anti virus add ons.

Re: pop up on apple lap top

Allegheny — Fri, 21 Dec 2018 03:33:20 GMT

@goldensrbest Hi. I just decided to download Malwarebytes for Mac. (Per my DH). The basic version is free, but they do offer a premium real time version for a free 14 day trial. (It will expire after 14 days and convert to the free version). I am probably going to retain the premium version after the 14 day trial.

I tried to figure out how to remove the pop-up myself but since I am so "technically challenged" I found myself getting extremely frustrated then fearful I would mess something up and not be able to correct.

Thus far the pop-up hasn't appeared, but I just ran the program about 30 minutes ago.

Re: pop up on apple lap top

CalminHeart — Mon, 24 Dec 2018 10:49:49 GMT

@goldensrbest wrote:
I have a macbook pro,i keep getting a popup ,saying apple wants to make changes, asking for password, i hit cancel each time, legit,or not?

Call apple support. I had it and it took them 15 minutes over the phone to fix it. It's adware and you want to get rid of it.