topic Re: Order under review in Electronics

Order under review

Alan15 — Thu, 20 Dec 2018 12:38:59 GMT

My order is apparently under review for some reason and I can't get in contact with anyone the EDD is tomorrow and my card has already been charged can someone please help me??

Re: Order under review

KingstonsMom — Thu, 20 Dec 2018 12:50:40 GMT

@Alan15

Your best bet for a quick response and help is to send an email to the QVCSocialTeam@QVC.com, or you can also post this under the 'Customer Care Forum'.

I get a quicker response by emailing them. Make sure you put your order # in the email, but DON'T post it here on the forums, as it contains your personal information.

HTH!

Re: Order under review

anin — Thu, 20 Dec 2018 13:16:25 GMT

would preffer if get answer

Re: Order under review

KingstonsMom — Thu, 20 Dec 2018 14:53:17 GMT

@anin wrote:
would preffer if get answer

@anin

I don't understand your above comment, but by emailing the Social Team about the problem, you would get an answer.

Re: Order under review

willomenia — Fri, 21 Dec 2018 06:36:09 GMT

@Alan15 wrote:
My order is apparently under review for some reason and I can't get in contact with anyone the EDD is tomorrow and my card has already been charged can someone please help me??

Not sure when you ordered it, but last night it said they were updating system, so taxres could not be added and they would process orders when updated. The message claimed the order was taken but final amount wasn't available yet. I too, ordered something not gone through yet

Re: Order under review

hckynut — Fri, 21 Dec 2018 16:30:18 GMT

Hey @Alan15

Yep! That someone is Customer Service. Pick up your telli and give 'em a call. Simple, eh?

hckynut

Re: Order under review

qbetzforreal — Fri, 21 Dec 2018 20:49:47 GMT

@hckynut wrote:
Hey @Alan15

Yep! That someone is Customer Service. Pick up your telli and give 'em a call. Simple, eh?

hckynut

wow. just wow.

Re: Order under review

glb613 — Sat, 22 Dec 2018 11:43:14 GMT

@qbetzforreal wrote:
@hckynut wrote:
Hey @Alan15

Yep! That someone is Customer Service. Pick up your telli and give 'em a call. Simple, eh?

hckynut
wow. just wow.

Wow? It's another first time poster complaining about QVC. It's something we see here every year and 99% never come back to post a followup or are every seen again. It's simply common sense to call or e-mail the company when having problems and that's what most people do. I have no idea why anyone with a legit complaint would not do that.

Re: Order under review

qbetzforreal — Sat, 22 Dec 2018 13:10:01 GMT

@glb613 wrote:
@qbetzforreal wrote:
@hckynut wrote:
Hey @Alan15

Yep! That someone is Customer Service. Pick up your telli and give 'em a call. Simple, eh?

hckynut
wow. just wow.
Wow? It's another first time poster complaining about QVC. It's something we see here every year and 99% never come back to post a followup or are every seen again. It's simply common sense to call or e-mail the company when having problems and that's what most people do. I have no idea why anyone with a legit complaint would not do that.

Another wow would be why this bothers you so much.

Re: Order under review

glb613 — Sat, 22 Dec 2018 14:39:33 GMT

@qbetzforreal wrote:
@glb613 wrote:
@qbetzforreal wrote:
@hckynut wrote:
Hey @Alan15

Yep! That someone is Customer Service. Pick up your telli and give 'em a call. Simple, eh?

hckynut
wow. just wow.
Wow? It's another first time poster complaining about QVC. It's something we see here every year and 99% never come back to post a followup or are every seen again. It's simply common sense to call or e-mail the company when having problems and that's what most people do. I have no idea why anyone with a legit complaint would not do that.
Another wow would be why this bothers you so much.

It doesn't but, I like bothering you.

Re: Order under review

qbetzforreal — Sat, 22 Dec 2018 16:01:05 GMT

@glb613 wrote:
@qbetzforreal wrote:
@glb613 wrote:
@qbetzforreal wrote:
@hckynut wrote:
Hey @Alan15

Yep! That someone is Customer Service. Pick up your telli and give 'em a call. Simple, eh?

hckynut
wow. just wow.
Wow? It's another first time poster complaining about QVC. It's something we see here every year and 99% never come back to post a followup or are every seen again. It's simply common sense to call or e-mail the company when having problems and that's what most people do. I have no idea why anyone with a legit complaint would not do that.
Another wow would be why this bothers you so much.
It doesn't but, I like bothering you.

The feeling is mutual.

Re: Order under review

chrystaltree — Sun, 23 Dec 2018 02:43:34 GMT

Yet another first time QVC customer trying to buy $$$ items on Easy Pay.

Re: Order under review

stevieb — Sun, 23 Dec 2018 02:54:08 GMT

Good luck to you @Alan15... This seems to be a somewhat common mantra this year... Order under review, please call and no one answers or timely returns the call... I think that EDD can probably go out the window... What I don't get is if a card has already been charged, why the need for a protracted review after the fact... Seems like they really stepped in it this year... There have ostensibly (of course, who really knows...) been at least several legitimate customers encountering a non-responsive system this year and I believe the OP said he couldn't get in touch with anyone... It appears those getting this message are told to call 'Finance' not CS...