topic Re: Issues with excel and word in Electronics

Issues with excel and word

virginia girl — Fri, 14 Dec 2018 02:15:43 GMT

I'm am having issues opening Microsoft Excel and Word. This laptop came with Windows 8 and I later did the free update to Windows 10. All went well until the last week or so and now I can not open either. I get the message to ""Activate Office"" which I follow the prompts and still nothing.

Anyone else have this issie? What did you do?

Thanks in advance for your advise and help.

Re: Issues with excel and word

glb613 — Fri, 14 Dec 2018 10:48:10 GMT

@virginia girl wrote:
I'm am having issues opening Microsoft Excel and Word. This laptop came with Windows 8 and I later did the free update to Windows 10. All went well until the last week or so and now I can not open either. I get the message to ""Activate Office"" which I follow the prompts and still nothing.

Anyone else have this issie? What did you do?

Thanks in advance for your advise and help.

Did they come pre-installed or did you buy the programs? Microsoft has changed how most people get Office. It's now a subscription which you must renew yearly.

If you purchased the program, find the activation number and reactivate the program.

Re: Issues with excel and word

anin — Fri, 14 Dec 2018 13:05:15 GMT

u need to purchase office ..

Re: Issues with excel and word

FranandZoe — Fri, 14 Dec 2018 13:23:57 GMT

Dumb question but have you looked in your programs? My husband's computer has Windows 10 and I recently purchased it for his computer. Couldn't figure it out at first - after activating - but it was there in his programs.

Re: Issues with excel and word

virginia girl — Fri, 14 Dec 2018 13:38:12 GMT

I believe I purchased this Dell laptop thru QVC several years ago and I paid for Microsoft then, so this laptop did come with a purchased copy, It came with Windows 8 and later I was offered to upgrade to Windows 10 free. It has worked fine until recently. Thank you for your response.

Re: Issues with excel and word

FranandZoe — Fri, 14 Dec 2018 13:45:38 GMT

If you go to McAfee's website and your account you should be able to figure it out or contact them if not.

I just googled this and apparently this has happened to many people after upgrading to Windows 10. I didn't look at the answers - you might try that too.

Re: Issues with excel and word

Nuttmeg — Fri, 14 Dec 2018 18:49:25 GMT

I have this new Office in my window 8 computer. You have to pay to activate after the first year. You need to look at the process and pricing at Microsoft Office site.

Re: Issues with excel and word

virginia girl — Fri, 14 Dec 2018 19:20:53 GMT

McAfee does not have that information. Microsoft said to check my mail, they mailed me a post card 5 years ago with that info on it. Dell will tell me for a huge fee. Not interested. Thanks for your responses / suggestions.

Re: Issues with excel and word

Nuttmeg — Fri, 14 Dec 2018 21:09:27 GMT

If your computer is five years old, the Office software is old. Please go to Microsoft’s site and take care of this situation.