https://community.qvc.com/t5/Electronics/Problem-with-Polk-sound-system-customer-service/m-p/5026283#M50977 <P><FONT size="3">We purchased a Polk system when we switched to Dish with Hopper. DISH sold it to us.&nbsp; Watching one day after about six months and speaker made a loud click and sound disappeared.&nbsp; Called Polk and no one available, so I left a call back number.&nbsp; Never heard from them, three attempts.&nbsp; I even hit the option for dealers and got someone with sound quality so bad I couldn't believe I was dealing with a sound company.&nbsp; I asked for an address to send the sound bar back to and they said there was none.&nbsp; I had to call DISH and have them give me instructions to unpair the speaker so I could get sound out of the TV itself.&nbsp; &nbsp;DISH says Polk should handle this.&nbsp; Eventually I will box this speaker up and send it back to DISH and hope they do something.&nbsp; Polk is just unbelievable.&nbsp; Avoid them at all costs, there are several good sound bars on the market.&nbsp;&nbsp;</FONT></P> Wed, 31 Oct 2018 13:41:35 GMT depglass 2018-10-31T13:41:35Z https://community.qvc.com/t5/Electronics/Problem-with-Polk-sound-system-customer-service/m-p/5026283#M50977 <P><FONT size="3">We purchased a Polk system when we switched to Dish with Hopper. DISH sold it to us.&nbsp; Watching one day after about six months and speaker made a loud click and sound disappeared.&nbsp; Called Polk and no one available, so I left a call back number.&nbsp; Never heard from them, three attempts.&nbsp; I even hit the option for dealers and got someone with sound quality so bad I couldn't believe I was dealing with a sound company.&nbsp; I asked for an address to send the sound bar back to and they said there was none.&nbsp; I had to call DISH and have them give me instructions to unpair the speaker so I could get sound out of the TV itself.&nbsp; &nbsp;DISH says Polk should handle this.&nbsp; Eventually I will box this speaker up and send it back to DISH and hope they do something.&nbsp; Polk is just unbelievable.&nbsp; Avoid them at all costs, there are several good sound bars on the market.&nbsp;&nbsp;</FONT></P> Wed, 31 Oct 2018 13:41:35 GMT https://community.qvc.com/t5/Electronics/Problem-with-Polk-sound-system-customer-service/m-p/5026283#M50977 depglass 2018-10-31T13:41:35Z