topic Re: How Does Assurant Protection Plan Work in Electronics

How Does Assurant Protection Plan Work

Jordan2 — Tue, 31 Jul 2018 23:39:09 GMT

I bought a Samsung Chromebook Pro August 16, 2017 from Amazon and got the 3 year protection plan from Assurant. I thought long and hard on this purchase ( I should have thought longer). From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently. I called Amazon, they told me to call Samsung, they will tell me where I can bring it to be fixed and Assurant will pay for it ( he told me Assurant doesn’t do repairs they just cover them). Samsung says I am still under my warranty, so I am sending it to them. Does anyone know exactly how Assurant works, I will soon not be under my Samsung warranty and if I have a problem what do I do?

Re: How Does Assurant Protection Plan Work

Mz iMac — Wed, 01 Aug 2018 00:27:13 GMT

If you purchased w/a cc, check w/them for coverage for electronic repairs.

Check w/your homeowners/rental ins company.

Check out Safeware dot com for computer repair coverage.

Assurant has a website. You need to call them about your concerns.

Re: How Does Assurant Protection Plan Work

glb613 — Wed, 01 Aug 2018 11:18:29 GMT

@Jordan2 wrote:
I bought a Samsung Chromebook Pro August 16, 2017 from Amazon and got the 3 year protection plan from Assurant. I thought long and hard on this purchase ( I should have thought longer). From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently. I called Amazon, they told me to call Samsung, they will tell me where I can bring it to be fixed and Assurant will pay for it ( he told me Assurant doesn’t do repairs they just cover them). Samsung says I am still under my warranty, so I am sending it to them. Does anyone know exactly how Assurant works, I will soon not be under my Samsung warranty and if I have a problem what do I do?

Protection companies don't perform the repairs, they pay for it. If a device is under warranty from the manufacturer, you need to call the company and make arrangements for them to repair your device. So, call Assurant and let them know what is going on.

Re: How Does Assurant Protection Plan Work

Jordan2 — Sat, 04 Aug 2018 22:20:17 GMT

@glb613 wrote:
@Jordan2 wrote:
I bought a Samsung Chromebook Pro August 16, 2017 from Amazon and got the 3 year protection plan from Assurant. I thought long and hard on this purchase ( I should have thought longer). From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently. I called Amazon, they told me to call Samsung, they will tell me where I can bring it to be fixed and Assurant will pay for it ( he told me Assurant doesn’t do repairs they just cover them). Samsung says I am still under my warranty, so I am sending it to them. Does anyone know exactly how Assurant works, I will soon not be under my Samsung warranty and if I have a problem what do I do?
Protection companies don't perform the repairs, they pay for it. If a device is under warranty from the manufacturer, you need to call the company and make arrangements for them to repair your device. So, call Assurant and let them know what is going on.

@glb613, I sent my Chromebook to Samsung on Thursday as it is still under warranty from them. I tried calling Assurant, had a hard time finding a phone number. When I did call, I never got to speak to a human being just a recording, and was told to call Samsung, they then ended the call! I have bought electronics through Amazon before and purchased these contracts but luckily have never needed to use them. I don’t like Assurant, at least when I have bought a contract on something at Best Buy ( yes it is expensive) at least I can take it in and have them look at it.

Re: How Does Assurant Protection Plan Work

Jordan2 — Tue, 07 Aug 2018 21:53:32 GMT

I'm the OP and I packed up my Samsung Chromebook and sent it to them. I dropped it off at Staples on 8/2, I tracked it (UPS) and it was received on 8/4. I get an email from Samsung they received it on 8/6, don't know why the discrepancy. Anyway I get a phone call from Samsung today they found nothing wrong with it and will be sending it back. Of course they found nothing wrong, it doesn't happen all the time I should have known it wouldn't happen while they had it. She made me feel like I was either lying or was crazy that something is wrong with it. Why would I send it away if there wasn't something wrong with it? I'm sure it will happen again, by then the warranty will have expired. I told her how unhappy I was with this chromebook and that I would never buy a Samsung again, she didn't care.

Re: How Does Assurant Protection Plan Work

Mz iMac — Wed, 08 Aug 2018 14:19:09 GMT

@Jordan2 wrote:
From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently.

FWIW......

Solutions to your issue can be found on Youtube's tutorials & through a Google &/or Bing search.....

Re: How Does Assurant Protection Plan Work

Jordan2 — Wed, 08 Aug 2018 14:55:44 GMT

@Mz iMac wrote:
@Jordan2 wrote:
From early on, every now and then the screen would freeze, touchscreen and mouse wouldn’t work, and I couldn’t shut the Chromebook down, I would have to leave the Chromebook on until the battery wore down. It didn’t happen often so I let it go, now it is happening more frequently.
FWIW......

Solutions to your issue can be found on Youtube's tutorials & through a Google &/or Bing search.....

@Mz iMac, thanks for this, I did try many of these suggestions and they didn't work. I know it will happen again I guess I'll have to live with it. The thing is as far as Chromebooks go this was expensive at $500 I could have gotten one for far less and have been happier.

Re: How Does Assurant Protection Plan Work

Jordan2 — Tue, 14 Aug 2018 22:07:05 GMT

I got my Chromebook back from Samsung today. I had to call them for updates on my chromebook, they didn't send me any emails. First I was told there was nothing wrong with it (this was Tuesday last week) and they were getting ready to send it back. I complained there was definitely something wrong with it, they must have looked at it again because they kept it. I get an email it was sent out on August 10 (Friday). I call about an update on my chromebook and was told they made up a label on Friday, it will be going out today (this was yesterday Monday). She also gives me a whole list of things that were wrong and fixed. I told her I got a call last week and they told me nothing was wrong with it, she says there is no record of a call and didn't know anything about it. It seems one department doesn't know what the other department is doing.

Re: How Does Assurant Protection Plan Work

Jordan2 — Wed, 15 Aug 2018 00:04:43 GMT

I just got a call from Samsung asking me how my experience was with my repair, I think he was probably sorry he got stuck with me, I had negative things to say!

Re: How Does Assurant Protection Plan Work

Jordan2 — Tue, 30 Oct 2018 22:13:23 GMT

Back in early August of this year I was having trouble with my chromebook, it was still under warranty by Samsung so I sent it to them. They found nothing wrong with it and sent it back to me. Now about 2 months later I'm having the same trouble. I called Amazon (where I bought it) and was on the phone for an hour. The rep hooked me up with a nice CR from Assurant. I have to have the chromebook repaired again (I have only had it for 14 months). The rep from Assurant didn't have proof I bought the chromebook from Amazon, I had to email the receipt to them, They are sending a box to me so I can ship it back to them. I asked the rep at what point do I either get a refund or a new chromebook if they keep trying to repair the same problem, he didn't know. I will not be buying any big electronics from Amazon any more, at least when I purchased something from Best Buy, I could bring it in to have them look at it in the store (I always get a contract). I am so disappointed.

Re: How Does Assurant Protection Plan Work

Toppers3 — Wed, 31 Oct 2018 02:17:34 GMT

@Jordan2 wrote:
Back in early August of this year I was having trouble with my chromebook, it was still under warranty by Samsung so I sent it to them. They found nothing wrong with it and sent it back to me. Now about 2 months later I'm having the same trouble. I called Amazon (where I bought it) and was on the phone for an hour. The rep hooked me up with a nice CR from Assurant. I have to have the chromebook repaired again (I have only had it for 14 months). The rep from Assurant didn't have proof I bought the chromebook from Amazon, I had to email the receipt to them, They are sending a box to me so I can ship it back to them. I asked the rep at what point do I either get a refund or a new chromebook if they keep trying to repair the same problem, he didn't know. I will not be buying any big electronics from Amazon any more, at least when I purchased something from Best Buy, I could bring it in to have them look at it in the store (I always get a contract). I am so disappointed.

Hi Jordan,

I hope that they can resolve this issue for you.

I have an HP Chromebook and sometimes it has issues where it will show that it's not connected to the Internet over on the bottom right-hand corner of our screens. It wouldn't keep a connection after coming out of sleep mode, even though everything was fine with the router, and my husband's Chromebook didn't have this problem or the older Windows laptop that I also have set up and working, doesn't have this connection problem, either.

I have been trying to figure out what the problem is, and even tried a trouble-shooting app. from the Chrome store. It couldn't find anything wrong because the problem wasn't happening at the time. So frustrating...

Anyway...

From what I can figure out myself, I think that the problem has to do with the Chromebook's hibernating/sleep mode. I installed an app. that lets you keep it on in "day light" if you want to do that, and that seems to keep it from disconnecting.

I haven't found a way to play around with the sleep settings.

As we know, a Chromebook has its own operating system, and there are limited things that you can do with it.

It's not like a Windows PC or a Mac, where there are things that you can check and do with it to try and trouble-shoot it if you need to.

Re: How Does Assurant Protection Plan Work

Jordan2 — Wed, 31 Oct 2018 17:15:54 GMT

@Toppers3, I could have gotten a much cheaper chromebook, this one set me back $499 plus the protection plan. I just feel like I have been taken advantage of, I spent a lot of money for it, have only had it for slightly over a year, I should be happier with it.

Re: How Does Assurant Protection Plan Work

Toppers3 — Tue, 06 Nov 2018 08:13:04 GMT

@Jordan2 wrote:
@Toppers3, I could have gotten a much cheaper chromebook, this one set me back $499 plus the protection plan. I just feel like I have been taken advantage of, I spent a lot of money for it, have only had it for slightly over a year, I should be happier with it.

Hi @Jordan2,

I understand how you feel, as mine does things that my husband's doesn't do. He just doesn't have the same type of issues that mine has...

I think that I know what the problem is with it. It just seems that I have to keep at it and tinker around with it.

I would definitely get another Chromebook when the time comes, as I have generally been pleased with it.

I think that it's a matter of just knowing what to look for next time around.

Re: How Does Assurant Protection Plan Work

Jordan2 — Sat, 10 Nov 2018 23:21:53 GMT

Okay, so I have to brag on myself, I am not a techie savant, I'm not that knowledgeable in regards to computers ( I never really tried as my brother was my go to, since he passed away a few years ago I have been on my own). I got my chromebook back yesterday from Assurant, they did a software reload (the screen was freezing up at times, this is the second time it has been fixed in the 14 months I have had it). It's like having a brand new chromebook out of the box, I had to set it up again. I had a heck of a time hooking up my printer to the chromebook first time around, I wasn't sure I would be able to do it again. I'm happy to report, I figured it out! Now I hope this software reload will fix my problem for good.