topic Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures in Electronics

Tracfone Samsung Galaxy Luna Pro problem--Pictures

susan kay — Sat, 02 Jun 2018 14:11:10 GMT

I'm having a problem with my cell phone. Recently, I've not been able to open pictures that are being sent via text messages. Am guessing that I inadvertently changed something on my phone recently as this is a new probem. Not sure what I did, and not sure how to correct the problem. HELP!!!

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

hckynut — Sat, 02 Jun 2018 14:57:29 GMT

@susan kay

Since I do not text or receive them, by choice, I will leave this for those that do, to help you out. While I am familiar with all types of picture and video files, I don't like to guess about things I do not do myself. I have a Samsung Luna also, but only 3 people know my number, 1 of which is myself.

There are many here than can, and will help you, just a note to let you know I read this, but stay tuned, help will come from others.

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

susan kay — Sat, 02 Jun 2018 15:32:35 GMT

@hckynut, thank you!!!

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

Ainhisg — Sat, 02 Jun 2018 15:35:15 GMT

Turn your data on, and then download the photo.

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

susan kay — Sat, 02 Jun 2018 16:16:15 GMT

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

susan kay — Sat, 02 Jun 2018 15:36:46 GMT

@Ainhisg, THANK YOU.

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

susan kay — Sat, 02 Jun 2018 16:29:27 GMT

@Ainhisg, thought that I had it fixed. It looks as if I have 7,000+ "minutes" as Tracfone calls them, 8,000+ minutes of texting, but I ran out of minutes for data. Since I've not done that before, I am wondering what all "data" minutes are used for. Got a bit more confused when i tried to add "data" minutes on Tracfone's website. They didn't have a lot of options for adding on just data.

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

Ainhisg — Sat, 02 Jun 2018 17:05:11 GMT

@susan kay wrote:
@Ainhisg, thought that I had it fixed. It looks as if I have 7,000+ "minutes" as Tracfone calls them, 8,000+ minutes of texting, but I ran out of minutes for data. Since I've not done that before, I am wondering what all "data" minutes are used for. Got a bit more confused when i tried to add "data" minutes on Tracfone's website. They didn't have a lot of options for adding on just data.

Data is used for the internet and is commonly measured in megabytes (MB) and gigabytes (GB). On Tracfone, it should always be kept off if wi-fi is available as wi-fi is free and data is paid for through a Tracfone package or bundle. Some phones use data to download photos. My husband has a TF Samsung that does not, but I have a TF ZTE that does.

On the website, if you're only needing data, go under the "service add-ons" area, and choose the 1.0 GB of data for $10.

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

susan kay — Sat, 02 Jun 2018 17:15:39 GMT

@Ainhisg, I'm going to buy the $10 add on. The majority of the time that I use the internet, I am using my wi-fi. The phone is just more convenient than the computer.

Thank you again!!

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

x Hedge — Sat, 02 Jun 2018 17:31:17 GMT

@susan kay, turn on data to download or send a text that has an attachment, such as a photo.

Once the process is complete, TURN YOUR DATA OFF again.

Normally, data is kept in the OFF position.

It'll drain away very quickly if you leave it on all the time.

There are many to ways to adjust settings in the individual apps and in the phones settings to minimize data use.

That's a subject for another thread. It's already been discussed in detail in this forum so the info is here.Just takes a bit of looking.

It's easy to purchase additional data at the TracFone website. It's under "service add on's" at the bottom of this page.

https://www.tracfone.com/shop/plans

TracFone is set up to be easy for a do-it-yourself customer once you set up an account with them, whereas phone calls to CS are frequently overly long and extraordinarily frustrating.

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

hckynut — Sat, 02 Jun 2018 19:39:29 GMT

Hi again @susan kay,

My wife uses Sprint Pre-paid monthly service for her Samsung Galaxy S8. Think it is unlimited talk and text and 2gb of data for $35+tax per month.

I have checked her "data used" per month several times and I have yet to see her use even 500mb, which is not even half of the 1024mg which equal the 1gb level. That tells me that very little of what she does(I won't even guess the number of texts) and the many live animal video sources she watches on a daily basis(data), or the amount of shopping she looks at on the internet(data) every single day.

My Samsung Luna(not the Pro model) shows how much data I have used per month with TracFone, which is zero, I would hope that is available on your newer Pro model. Mine also shows what wifi number I am connected to(I have used my cell phone at the hospital for Iron Infusions) to call my wife, and check my remaining minutes, that also shows data and texts.

Seems like you may be using your data from Tracfone when maybe wifi is available, as my wife travels a lot in our city, and also transports homeless Boxers(canines) to 5 different states quite often. As I mentioned earlier, she has yet to use even 500mb of data in 1 month, thus she is connecting with wifi in most of her many locations.

Just some info you may not know, or find useful in the future. Hope you got what you need to be able to view your text photos and/or videos now.

hckynut(john)

Re: Tracfone Samsung Galaxy Luna Pro problem--Pictures

susan kay — Sat, 02 Jun 2018 18:38:53 GMT

@hckynut, @x Hedge, yes I definitely will be making sure that the data is off when I am close to wifi. That was the problem. Luckily, it was a cheap fix, but a very frustrating one dealing with CS at Tracfone. Again, I'm glad that I came to the boards where I got the information that I needed. Have had a number of tracfones over the years, and would you believe, I've never been at zero minutes for data, texting, or talking.