topic Re: TODAY'S HP COMPUTER in Electronics

TODAY'S HP COMPUTER

Cats3000 — Sun, 06 May 2018 13:58:54 GMT

You're supposedly getting a 3 year limited warranty plus 1 year damage protection. I assume both are factory-backed by HP.

If that is true, why do you need 1 year of TechConnectLive (3rd Party service)?

I would rely solely on the HP protection and forget the 3rd Party offering.

Re: TODAY'S HP COMPUTER

FranandZoe — Sun, 06 May 2018 15:34:12 GMT

This is a wonderful laptop and a great deal.

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MKR14 — Sun, 06 May 2018 16:11:41 GMT

I have the previous HP TSV in Rose Gold with Intel i5 and love it. It also a 17".

I also got Tech Connect and I set it up. I just called to verify and they were very nice and answered rather quickly. I will probably never use it but it is there if needed. It is free with my computer and you have a limited amount of time when I got mine to activate.

The new HP TSV has a 3 year HP warranty so no need to buy more. It also has a 1 Year accidental damage warranty. I bought SquareTrade extra warranty for mine as it had neither. I looked up the AMD 6 and it is actually faster than the one I bought in November from QVC.

When you first get the computer all set up with your information DO NOT shut it down and just let it do all the Windows updates first! It could take a few hours depending on how many is there. That is why some buyers had their computer messed up and were dissatisfied. The screen when it first comes up walks you through everything. It is really nice. Make sure you listen to each screen message before you click on it. If you do not have a Microsoft account you will have to set up up.

Good luck and if you buy it post back.

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anin — Mon, 07 May 2018 09:19:50 GMT

very nice laptop..

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SilleeMee — Mon, 07 May 2018 13:10:19 GMT

I have a HP All-in-One with that AMD processor. It has 1T storage and 8GB RAM. I'm very impressed with it's speed. It's faster than any computer I've owned so far. Imo, AMD makes a better processor than Intel, but that's a matter of opinion. If you are a gamer then consider a computer with an AMD chip.

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apple1964 — Fri, 11 May 2018 15:09:31 GMT

I would never order a computer from a shopping channel they always seem to sell older models.

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Taty3668 — Thu, 17 May 2018 15:17:12 GMT

Hello,

Has anyone received the HP TSV from May 6th? I haven't received mine yet and customer service has no answer to why. I emailed QVC and no response either. I have been a customer of QVC and I am so disappointed in this.

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demon — Sat, 19 May 2018 17:27:11 GMT

My sister ordered this computer on May 6th, so far she has not received it. Message she received was that its stuck in customs in California. That's all QVC knows also. No date as to when it will be delivered.

Re: TODAY'S HP COMPUTER

apple1964 — Sun, 20 May 2018 12:26:59 GMT

Another reason I do not order any device from a shopping channel the long wait. It might be coming from China maybe that is the reason the wait time is so long. I ordered a Chrombook from Best Buy and I got it with free shipping and in four days. I wish you good luck with your new HP

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LeeA7 — Mon, 21 May 2018 15:04:52 GMT

I also ordered the HP laptop TSV. It is now 5/21 (ordered May 6th.) and I still haven't received it. Went on the website this morning to track it and it is still somewhere in China. This is not acceptable. They do not mention this on air. You are lead to believe they are all there at QVC ready to be shipped out. This doesn't happen when you walk into a store to buy a computer. They either have it or they don't. If they are out of it they may try to get one for you. QVC is really going downhill.

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sim06071948 — Tue, 22 May 2018 08:59:16 GMT

I have the same problem as you. No response from QVC either.

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FNT — Tue, 22 May 2018 19:20:04 GMT

(First time posting here) It took me from the 6th until the 15th to get a tracking number. I've been tracking the laptop (via Fed Ex) since it left Chongquig, China then on to Shanghai and eventually landing in Oakland, CA waiting for clearance. The delivery date is still pending. As of the 18th it was available for clearance. I've ordered my share of PCs from QVC and have never waited this long. I think the longest I've waited was about 7 days. It has now been 16 days. I don't know if this means anything to anyone but on the tracking info it mentions under the Special Handling Instructions "indirect signature required." Not sure what that means.

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Murlynd — Wed, 23 May 2018 13:45:02 GMT

I haven't received mine either since ordering on 5/6.
I've been talking to QVC & FedEx because FedEx keeps changing the delivery date each day. My original tracking shows much the same, starting in China and going to California then back to China then back to California again. QVC first assured me the package was on its way to me and confirmed the delivery date per FedEx. FedEx confirmed their date and when it didn't arrive that day another representative told me it was still in Oakland CA (again). Then the EDD was changed to today's date so here I wait like an idiot so I don't miss its delivery.

Seriously thinking of just refusing the package when it arrives (also afraid of the condition it will be in since it has taken so long) & just cancelling the order.

I wouldn't mind it taking long if it was given in the original EDD. This constant runaround is too stressing. QVC has been great - they've giving me clear information. FedEX is terribly contradictive and I've had to jump through too many hoops.

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Murlynd — Wed, 23 May 2018 13:47:14 GMT

Indirect Signature Required: FedEx obtains a signature from someone at the delivery address; from a neighbor, building manager or someone at a neighboring address; or the recipient can also leave a FedEx Door Tag authorizing release of the package without anyone present.

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Murlynd — Wed, 23 May 2018 13:51:54 GMT

I wonder if QVC only had their "custom colors" (gold blossom & rose gold) on hand. A friend bought the rose gold and received their laptop on 5/17 (which, ironically, was my first EDD - I still don't have mine).

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Murlynd — Wed, 23 May 2018 17:05:06 GMT

I was just reminded that this 5/6 TSV laptop was offered as an advanced-order TSV 2 to 3 days prior to 5/6. Perhaps QVC & HP had more orders than anticipated. Although it doesn't excuse FedEx's lackadaisical shipping.

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Murlynd — Wed, 23 May 2018 17:40:12 GMT

UPDATE!

FedEx said delivery should have been yesterday. QVC confirmed this.
FedEx said delivery would be today, QVC said it should have been yesterday & thanked me for my patience.

NOW, FedEx says delivery should be tommorrow! They're saying package has "just" cleared customs (even though tracking said this a few days ago).

FedEx could not explain why it gives a date when they know the package will not be delivered. Yes, you read that correctly. FedEx does not know WHY they put their delivery dates on shipments as they do. I spoke to a FedEx manager too confirming this (it's just one of those "oddities" that "happens sometimes").

Ugh!

QVC, I love you but this nonsense from FedEx isn't helping me to keep my faith in your delivery methods.

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Murlynd — Thu, 24 May 2018 20:16:34 GMT

HOORAY (NOT!)

Today, 8 hours after FedEx said my package was "out for delivery", the tracking update changed to TOMORROW's delivery date!

Whenever I get this package, it's coming back to you, QVC.

Sorry, but this is beyond ridiculous. I'm done.

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Petey07 — Fri, 25 May 2018 01:48:54 GMT

I have not received mine either. According to FedEx, it has been sitting in Oakland, CA since 5/18. As of today, it's still there but shows delivery today by 8pm. That ain't gonna happen. I called FedEx and was told delivery would be tomorrow. That doesn't work for me, so I requested Saturday delivery. I was informed ithat would cost me ME $16.00, and that ain't gonna happen either! When an item ships from China, I don't consider that as being in stock. And I wish QVC would not use FedEx. They have the absolute worst customer service.

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thewife — Sat, 26 May 2018 11:05:31 GMT

I ordered 05/06 Still says EDD 05/17! What a joke! I don't have any tracking info. Says "In Process" and I can't cancel. Email last week said they apologize but it would be shipped 05/25 Another lie! I've lost my patience. This is unacceptable.