topic Re: Questions about internet speed with Spectrum in Electronics

Questions about internet speed with Spectrum

qualityshopper — Mon, 23 Apr 2018 09:10:33 GMT

I just got Spectrum internet (100 mbps) yesterday but am only getting about 26 mbps download speed and about 11.6 upload. I called tech support, but he couldn't seem to come up with an explanation. I'm supposed to have both 2.4 ghz and 5 ghz wifi, but only the 2.4 network shows on my computers. Is this why I'm getting such low speeds? Also, when I checked the "radio types supported" info on my computers, one has only 802.11b and g while the other has 802.11n. Does this mean it's impossible to have 5 ghz wifi? (Don't really understand this stuff or how it works which is why I provided this info.) Would greatly appreciate help with this because, if it's impossible for me to get better speeds than 26 mbps, I might as well cancel Spectrum and keep my existing service. I at least get about 41 mbps with that.

Re: Questions about internet speed with Spectrum

I am still oxox — Mon, 23 Apr 2018 10:08:46 GMT

How old is the computer, is it possible that you can only get a certain speed on the computer

Re: Questions about internet speed with Spectrum

glb613 — Mon, 23 Apr 2018 11:44:03 GMT

@qualityshopper wrote:
I just got Spectrum internet (100 mbps) yesterday but am only getting about 26 mbps download speed and about 11.6 upload. I called tech support, but he couldn't seem to come up with an explanation. I'm supposed to have both 2.4 ghz and 5 ghz wifi, but only the 2.4 network shows on my computers. Is this why I'm getting such low speeds? Also, when I checked the "radio types supported" info on my computers, one has only 802.11b and g while the other has 802.11n. Does this mean it's impossible to have 5 ghz wifi? (Don't really understand this stuff or how it works which is why I provided this info.) Would greatly appreciate help with this because, if it's impossible for me to get better speeds than 26 mbps, I might as well cancel Spectrum and keep my existing service. I at least get about 41 mbps with that.

It's probably your router. Just because you have the speed coming into your house doesn't mean the router is capable of broadcasting the same speed. How old is the router? Is it dual band? I recently bought a Linksys Max stream AC 1900 dual band router and the wireless speed on my devices went from 10 MBPS to 100 MBPS. They aren't cheap so check for sales.

Re: Questions about internet speed with Spectrum

SilleeMee — Mon, 23 Apr 2018 11:44:05 GMT

I can't imagine why your tech support didn't suggest the problem might be your router. But that's the first thing I would check when it comes to speed, besides an older computer which would compound the situation.

Re: Questions about internet speed with Spectrum

Nuttmeg — Mon, 23 Apr 2018 18:54:35 GMT

You can only get 100 speed when connected to the internet using an ethernet cable. Wireless runs slower. The hardware you use matters.

Re: Questions about internet speed with Spectrum

chickenbutt — Mon, 23 Apr 2018 19:13:17 GMT

I have Spectrum (fka Charter) and usually am at somewhere between 60 and 70mbps. All my stuff is wireless, so I don't know what the capability is but that's been plenty fast enough for me.

Re: Questions about internet speed with Spectrum

glb613 — Mon, 23 Apr 2018 20:48:10 GMT

@Nuttmeg wrote:
You can only get 100 speed when connected to the internet using an ethernet cable. Wireless runs slower. The hardware you use matters.

I've done speed tests on all of my wireless devices and I'm getting between 90-100 bps.

Re: Questions about internet speed with Spectrum

qualityshopper — Mon, 23 Apr 2018 22:16:32 GMT

Some of you mentioned that having older computers might be part of the problem. Well, my laptop is pretty old (Windows 7), so I can see where it could be an issue, but the other one (desktop) should be able to handle it. As far as my router, I should get my own, but for now, I'm using one of Spectrum's combo modem/routers. The brand is Ubee. I'm going to call them back to see if a different one might do a better job. I would buy my own, but I am facing huge medical bills right now. Thanks everyone for your advice.

Re: Questions about internet speed with Spectrum

qualityshopper — Tue, 24 Apr 2018 06:30:38 GMT

Just an update. I called Spectrum about my lack of speed and the router they supplied me with, and while I was talking to them, the price of my "triple play" came up. Seems like I was lied to about the total cost. I talked to a supervisor about it and after rechecking all the figures and promos, informed me that the cost would be quite a bit higher than I was told. I am quite disgusted with Spectrum, especially considering that I specifically asked the agent I spoke to when signing up for everything if the price he quoted would be good for a whole year. He told me it would. So, after finding my internet speed to be lacking and having been lied to about the total, I told the super to cancel both the phone and internet. She is going to credit my account for the installation charge and backdate when I started the phone and internet service so I will owe nothing for that. I am so disappointed, but I guess that's how most companies do their customers now.

Re: Questions about internet speed with Spectrum

glb613 — Tue, 24 Apr 2018 11:17:50 GMT

@qualityshopper wrote:
Just an update. I called Spectrum about my lack of speed and the router they supplied me with, and while I was talking to them, the price of my "triple play" came up. Seems like I was lied to about the total cost. I talked to a supervisor about it and after rechecking all the figures and promos, informed me that the cost would be quite a bit higher than I was told. I am quite disgusted with Spectrum, especially considering that I specifically asked the agent I spoke to when signing up for everything if the price he quoted would be good for a whole year. He told me it would. So, after finding my internet speed to be lacking and having been lied to about the total, I told the super to cancel both the phone and internet. She is going to credit my account for the installation charge and backdate when I started the phone and internet service so I will owe nothing for that. I am so disappointed, but I guess that's how most companies do their customers now.

Get a new service with someone else. I was able to get double play with Comcast which includes internet and TV. I didn't want the phone service since too many people I know had problems.

If you rent a modem or router from a company, it's going to be a slower older model. Plus, you're paying $120 a month for junk. Take the $120 and buy your own modem and router. Over the new 2 years, you'll be money ahead. And please, don't listen to people who say they want the company to be responsible for any problems or repairs. These 2 devices rarely fail. And if they do, buy new with the money you saved not renting an inferior router from the service provider.

Re: Questions about internet speed with Spectrum

qualityshopper — Thu, 26 Apr 2018 01:33:57 GMT

@glb613--Thanks for the advice. I've decided to stream and not bother with Spectrum when my cable promo ends in June. Since my mom died a few weeks ago, I trying to save money because of her medical bills, as well as mine (cancer). Need to save as much as I can.

Re: Questions about internet speed with Spectrum

glb613 — Thu, 26 Apr 2018 11:01:02 GMT

@qualityshopper wrote:
@glb613--Thanks for the advice. I've decided to stream and not bother with Spectrum when my cable promo ends in June. Since my mom died a few weeks ago, I trying to save money because of her medical bills, as well as mine (cancer). Need to save as much as I can.

You're not responsible for your mother's medical bills. Her estate is but not you personally. If someone has advised you otherwise, please get some legal advice.

Re: Questions about internet speed with Spectrum

Barbara-QVC — Tue, 10 Jul 2018 10:08:38 GMT

This post has been removed by QVC because it contains a link.

Re: Questions about internet speed with Spectrum

Jordan2 — Tue, 10 Jul 2018 15:18:31 GMT

@glb613 wrote:
@qualityshopper wrote:
@glb613--Thanks for the advice. I've decided to stream and not bother with Spectrum when my cable promo ends in June. Since my mom died a few weeks ago, I trying to save money because of her medical bills, as well as mine (cancer). Need to save as much as I can.
You're not responsible for your mother's medical bills. Her estate is but not you personally. If someone has advised you otherwise, please get some legal advice.

Maybe there isn't much money in the estate. My brother passed away at 56 years old, he had no wife or children. He left everything to my mother. The rehab place ( where he died) wanted the $1,000 copay, they hounded my mother for it.

Re: Questions about internet speed with Spectrum

Deree — Mon, 23 Jul 2018 13:30:07 GMT

I just finished negotiating with Spectrum. It took lots of hours and lots of different agents to arrive at a reasonable price. I asked for a reference # for the call as a way of confirming the price I negotiated. They also did send me an email thank goodness.

I ended my tv and using an antenna now. I will probably stream. Anyhow when my new service started a couple of weeks ago I was also not getting 100 mbps only 3 mbps so I called and a technical support person uploaded some speed codes at his end. Then my speed tested at 90 mbps but I have an ethernet connection and like someone else said your computer runs faster on an ethernet connection as opposed to wifi. My computer is also 8 years old and runs perfectly so I don't think the computer's age is a factor.

Re: Questions about internet speed with Spectrum

Sarena — Wed, 03 Oct 2018 08:24:25 GMT

The speed you get with Spectrum depends on the area you live in. I guess that might be causing the problem. I would suggest to switch over to another home internet provider instead. You may get Comcast or Xfinity - As they are offering super-fast internet. You can also join Verizon wireless 5 G service. Confirm the durability, reliability, speeds, and prices before picking out a particular service. If you have any questions, visit the authorized retailers of these digital providers of telecom companies, i.e., homeinternetproviders.com.

Re: Questions about internet speed with Spectrum

riley1 — Wed, 03 Oct 2018 12:47:13 GMT

HTC just came to my area - thinking of changing my internet service to them - does anyone have HTC? How do you like it?