topic Re: OK . . . need the experts for this one in Electronics

OK . . . need the experts for this one

LilacTree — Tue, 13 Mar 2018 18:32:11 GMT

I pay my bills online on my bank's website. They recently changed the whole program, concentrating on iPhones, iPads, and "apps." I guess they have forgotten that many folks still use computers.

I have been trying for weeks to get on the site in order to pay my bills. I cannot log in and they cannot get it to work for me no matter how many usernames and passwords we try. They are blaming it on my system, as I am still using IE 7 as my browser.

They are recommending that I change my browser to Google Chrome, however, when I temporarily did that, it still did not work. Over the weeks, I have talked to at least ten of the techs for hours at a time. I asked to speak with a programmer and they do not have them available.

I am thinking the only thing I can do is to change to a bank that still has a site that will accept my system. I cannot go back to writing checks and mailing bills every month since I have a hard time writing these days with my disfigured fingers. My ergonomic keyboard allows me to still be able to type.

Any suggestions? Or do I have to change my whole system? I am reluctant to do that for just one program . . . however, it is an important program. None of the techs I spoke with had any idea what I should change anyway (other than the browser which I would do if it had worked).

TIA

Re: OK . . . need the experts for this one

jackthebear — Tue, 13 Mar 2018 18:27:22 GMT

the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

Re: OK . . . need the experts for this one

millieshops — Tue, 13 Mar 2018 18:31:48 GMT

@LilacTreeHope someone here has your solution. I still use IE7 on this older laptop.

As you want to, I pay the vast majority of my bills online. I just can't imagine why your bank can't get it right, especially after you've dealt with their techs. I remember when my credit union changed their system a year back, getting onto the site took several phone calls, but nothing like what you're encountering.

Re: OK . . . need the experts for this one

LilacTree — Tue, 13 Mar 2018 18:36:10 GMT

@jackthebearwrote:
the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

@jackthebear

They don't like IE at all. That would be an easy upgrade and I will try it. I already did clean out my cookies and cache. I have a 1 TB hard drive that is hardly anywhere near full.

Re: OK . . . need the experts for this one

jackthebear — Tue, 13 Mar 2018 18:38:49 GMT

@LilacTreewrote:
@jackthebearwrote:
the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

@jackthebear
They don't like IE at all. That would be an easy upgrade and I will try it. I already did clean out my cookies and cache. I have a 1 TB hard drive that is hardly anywhere near full.

Try it and see.

Try out Chrome, I kind of went there kicking and screaming but Firefox got just more buggy and crashing so I gave it up. and now I have adjusted.

Re: OK . . . need the experts for this one

LilacTree — Tue, 13 Mar 2018 18:40:04 GMT

@millieshopswrote:
@LilacTreeHope someone here has your solution. I still use IE7 on this older laptop.
As you want to, I pay the vast majority of my bills online. I just can't imagine why your bank can't get it right, especially after you've dealt with their techs. I remember when my credit union changed their system a year back, getting onto the site took several phone calls, but nothing like what you're encountering.

@millieshops

It's ridiculous to make huge changes like that and not have techs who have more than a checklist in front of them, as they all have had. I have repeated and repeated their instructions and they never work. Not to mention I have waited several times for more than an hour to get a tech, which tells me many are having this same issue.

Re: OK . . . need the experts for this one

DearPrudence — Tue, 13 Mar 2018 19:36:31 GMT

@jackthebearwrote:
the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

At risk of being obvious, be sure you do a hard reboot (turn off PC completely) after you update IE or install Chrome.

Can you log in to your bank from your daughter's PC or whatever device she uses to access the internet?

Re: OK . . . need the experts for this one

LilacTree — Tue, 13 Mar 2018 19:52:35 GMT

@DearPrudencewrote:
@jackthebearwrote:
the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

At risk of being obvious, be sure you do a hard reboot (turn off PC completely) after you update IE or install Chrome.

Can you log in to your bank from your daughter's PC or whatever device she uses to access the internet?

@DearPrudence

My daughters all use their iPhones to access the website and they are having no problems. So the bank obviously decided it was more important to allow those users access than computer users. They just won't admit that. I am really ticked off. So now I have to buy an expensive iPhone now to use the website? What a ripoff . . . I had no intention of ever buying one of them.

Re: OK . . . need the experts for this one

Alison Wonderland — Tue, 13 Mar 2018 19:53:00 GMT

@LilacTreewrote:
@jackthebearwrote:
the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

@jackthebear
They don't like IE at all. That would be an easy upgrade and I will try it. I already did clean out my cookies and cache. I have a 1 TB hard drive that is hardly anywhere near full.

No one likes IE, not even Microsoft. When something goes wrong with our Miscrosoft SharePoint stuff, some of their guys recommend we check it in Chrome. I worked with a Microsoft trainer while we rolled SharePoint out at my company and he used Crome for everything.

Re: OK . . . need the experts for this one

Stevie Nix — Tue, 13 Mar 2018 20:01:51 GMT

@LilacTree - I certainly understand your frustration. I pay my bills online through TD Bank. Their online banking was down for about 10 days when they decided to "upgrade" their system. I had to pay some of my bills on the retailers' sites.

Re: OK . . . need the experts for this one

glb613 — Tue, 13 Mar 2018 22:29:22 GMT

@LilacTreewrote:
@DearPrudencewrote:
@jackthebearwrote:
the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

At risk of being obvious, be sure you do a hard reboot (turn off PC completely) after you update IE or install Chrome.

Can you log in to your bank from your daughter's PC or whatever device she uses to access the internet?
@DearPrudence
My daughters all use their iPhones to access the website and they are having no problems. So the bank obviously decided it was more important to allow those users access than computer users. They just won't admit that. I am really ticked off. So now I have to buy an expensive iPhone now to use the website? What a ripoff . . . I had no intention of ever buying one of them.

No bank is going to exclude computers from their online banking. There is something about your setup which is not compatible with their website. You probably need an updated browser. If none of the browsers work, check your security settings. What version of Windows are you using?

Re: OK . . . need the experts for this one

Meowshmarrow — Tue, 13 Mar 2018 20:26:43 GMT

IE has been the weakest browser against alot of infections.

I do not use IE but if I have to, I'd make sure to use the latest version of IE

to avoid any infections and hacking risk.

And no, they are not just focusing on iPhone and app users.

Alot of people use PC for banking still.

If problem is on your end (setting etc) same kind of issue will happen again

with other websites

Re: OK . . . need the experts for this one

LilacTree — Tue, 13 Mar 2018 20:27:39 GMT

@glb613wrote:
@LilacTreewrote:
@DearPrudencewrote:
@jackthebearwrote:
the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

At risk of being obvious, be sure you do a hard reboot (turn off PC completely) after you update IE or install Chrome.

Can you log in to your bank from your daughter's PC or whatever device she uses to access the internet?
@DearPrudence
My daughters all use their iPhones to access the website and they are having no problems. So the bank obviously decided it was more important to allow those users access than computer users. They just won't admit that. I am really ticked off. So now I have to buy an expensive iPhone now to use the website? What a ripoff . . . I had no intention of ever buying one of them.

No bank is going to exclude computers from their online banking. There is something about your setup which is not compatible with their website. Ypu probably need an updated browser. If none of the browsers work, check your security settings. What version of Windows are you using?

@glb613

I am using Windows 7. I know what you're thinking, but they said they support Windows 7, unless they are not being truthful. I will try Google Chrome again and hard reboot. I am again on the phone waiting (a different number) for a tech. If they put me through the same routine, I may scream. They are supposed to be a grade higher than when one calls the 1-888 number.

I am never, ever late with my bills. I had to pay my rent with a regular written bank check and have my daughter deliver it to them so it would be on time. I am truly angry about this and hope I can keep my cool when and IF I ever get someone to answer the phone!!

Re: OK . . . need the experts for this one

jackthebear — Tue, 13 Mar 2018 20:31:58 GMT

@glb613wrote:
@LilacTreewrote:
@DearPrudencewrote:
@jackthebearwrote:
the most current version of IE is 11, so you might want to update to that, to begin with.

in the mean time , clean out cookies/history etc

I actually like Chrome as IE is just graphics heavy and other junk

try this and come back

At risk of being obvious, be sure you do a hard reboot (turn off PC completely) after you update IE or install Chrome.

Can you log in to your bank from your daughter's PC or whatever device she uses to access the internet?
@DearPrudence
My daughters all use their iPhones to access the website and they are having no problems. So the bank obviously decided it was more important to allow those users access than computer users. They just won't admit that. I am really ticked off. So now I have to buy an expensive iPhone now to use the website? What a ripoff . . . I had no intention of ever buying one of them.

No bank is going to exclude computers from their online banking. There is something about your setup which is not compatible with their website. Ypu probably need an updated browser. If none of the browsers work, check your security settings. What version of Windows are you using?

Please update your browser, and try chrome, sometimes there are conflicts that are not apparent. It's happened to me, computers are cranky.

Re: OK . . . need the experts for this one

LilacTree — Tue, 13 Mar 2018 20:32:13 GMT

@Meowshmarrowwrote:
IE has been the weakest browser against alot of infections.

I do not use IE but if I have to, I'd make sure to use the latest version of IE
to avoid any infections and hacking risk.

And no, they are not just focusing on iPhone and app users.
Alot of people use PC for banking still.

If problem is on your end (setting etc) same kind of issue will happen again
with other websites

@Meowshmarrow

I have not had any problems with other websites. I just had a tech in here two weeks ago to clean up some malware and rogue infections. You are right that IE is weak against these infections. So while I am waiting, waiting, waiting, I'll switch to Google Chrome and try again. Ugh, I hate this!!

Re: OK . . . need the experts for this one

pigletsmom — Tue, 13 Mar 2018 21:08:08 GMT

@LilacTree What does it say when you try to log in exactly?

Also have you tried to have your daughters log into your accounts on their phone. Either with the APP or browser?

I have Windows 7 but the browser is IE 11. I think that's what you should automatically have.

Re: OK . . . need the experts for this one

LilacTree — Tue, 13 Mar 2018 21:56:41 GMT

@pigletsmom

I do, I just realized, because of automatic updates. I switched to Chrome and we tried to get in and couldn't. This last tech told me that wasn't the problem, so I switched back to IE.

Now I've been on hold for an hour for a higher level tech, but my phone is beeping and battery is going to die any minute.

There is no solution other than writing to TD Bank's main office, which I plan to do tomorrow. The phone thing isn't working, the online thing is not working, and I am being told all different things (that don't work) by everyone I've talked to. I am totally sick of it.

I am going to ask my daughter if she can get into my account on her iPhone. If she can, she can pay the bills out of my account.

Re: OK . . . need the experts for this one

pigletsmom — Tue, 13 Mar 2018 22:03:49 GMT

@LilacTreewrote:
@pigletsmom
I do, I just realized, because of automatic updates. I switched to Chrome and we tried to get in and couldn't. This last tech told me that wasn't the problem, so I switched back to IE.

Now I've been on hold for an hour for a higher level tech, but my phone is beeping and battery is going to die any minute.

There is no solution other than writing to TD Bank's main office, which I plan to do tomorrow. The phone thing isn't working, the online thing is not working, and I am being told all different things (that don't work) by everyone I've talked to. I am totally sick of it.

I am going to ask my daughter if she can get into my account on her iPhone. If she can, she can pay the bills out of my account.

Can you put in your user name and passord? If yes what is the error message you get.

On their sign in page I see where it talks about clearing your cache but if you used a new browser that would have fixed that problem I think.

I'd flip out if I couldn't get into my account. Sorry this is such a headache for you. Definitely have one of your daughters try through the phone browser or with the app.

With all the trouble I wonder if your username and passowrd need to be updated.

Re: OK . . . need the experts for this one

Caffeina — Tue, 13 Mar 2018 22:29:46 GMT

I agree with the others who recommend downloading an updated browser. According to Microsoft's site, "After January 12, 2016, Microsoft will no longer provide security updates or technical support for older versions of Internet Explorer. Security updates patch vulnerabilities that may be exploited by malware, helping to keep users and their data safer. Regular security updates help protect computers from malicious attacks, so upgrading and staying current is important."

Re: OK . . . need the experts for this one

LilacTree — Tue, 13 Mar 2018 22:37:03 GMT

@pigletsmomwrote:
@LilacTreewrote:
@pigletsmom
I do, I just realized, because of automatic updates. I switched to Chrome and we tried to get in and couldn't. This last tech told me that wasn't the problem, so I switched back to IE.

Now I've been on hold for an hour for a higher level tech, but my phone is beeping and battery is going to die any minute.

There is no solution other than writing to TD Bank's main office, which I plan to do tomorrow. The phone thing isn't working, the online thing is not working, and I am being told all different things (that don't work) by everyone I've talked to. I am totally sick of it.

I am going to ask my daughter if she can get into my account on her iPhone. If she can, she can pay the bills out of my account.

Can you put in your user name and passord? If yes what is the error message you get.

On their sign in page I see where it talks about clearing your cache but if you used a new browser that would have fixed that problem I think.

I'd flip out if I couldn't get into my account. Sorry this is such a headache for you. Definitely have one of your daughters try through the phone browser or with the app.

With all the trouble I wonder if your username and passowrd need to be updated.

@pigletsmom

I have changed my username and passwords dozens of times since this started.

However, I finally got connected with a higher level tech who has access to their system, which the other techs do not have. She changed some things in their system to match with my platform, and it still did not work. She then talked to the management team and sent my issue to them. She gave me what will be my permanent username and password and they will implement it.

Coincidentally, this facility is very close by, and she also gave me the address to write to them if what they do still does not work. She said I should have access within a couple of days, preferably by 4 PM tomorrow.

So fingers crossed . . . and thanks everyone for your input. I will keep you posted.