topic Re: Impossible to call Premier PC Support in Electronics

Impossible to call Premier PC Support

Exercise4 me — Fri, 17 Nov 2017 22:55:07 GMT

My computer was hacked and I lost access to Prmier PC Support. I can't contact them online because when I go to supportmefirst.com, I get a screen that tells me that my account has been suspended. I have been on hold today for 11 1/2 hrs. I was #11 in the cue when I started and am now #4. Twice today, I was bumped back a number. The on air presentations make it look easy to get help. Last night I was on hold 7 hrs and had to hang up. So far QVC has been no help. Does anyone know how I can contact Premier PC? I can't believe QVC would allow a company like this to partner with their products.

Re: Impossible to call Premier PC Support

NickNack — Fri, 17 Nov 2017 23:08:48 GMT

I can't believe anyone would hold for 11 1/2 hours or 7 hours waiting for their call to be answered.

Re: Impossible to call Premier PC Support

IMW — Fri, 17 Nov 2017 23:27:23 GMT

I am so sorry for your aggravation. I’d call QVC and speak with cs. I’d try to return computer and start anew.

Good Luck.

Re: Impossible to call Premier PC Support

glb613 — Sat, 18 Nov 2017 10:28:26 GMT

@Exercise4 me wrote:
My computer was hacked and I lost access to Prmier PC Support. I can't contact them online because when I go to supportmefirst.com, I get a screen that tells me that my account has been suspended. I have been on hold today for 11 1/2 hrs. I was #11 in the cue when I started and am now #4. Twice today, I was bumped back a number. The on air presentations make it look easy to get help. Last night I was on hold 7 hrs and had to hang up. So far QVC has been no help. Does anyone know how I can contact Premier PC? I can't believe QVC would allow a company like this to partner with their products.

What have you done besides waiting on the phone? Have you updated your security software and run scans? Do you have another computer you can use to get through the website?

This is a perfect example why I never have only one computer. If something goes wrong, like with my iMac not booting, you're stuck without anyway to get online. I get my bills through e-mail and do my bill paying online. I'd be in a real jam if I couldn't get online for any length of time.

Re: Impossible to call Premier PC Support

gardenman — Sat, 18 Nov 2017 10:43:27 GMT

To be brutally honest, most tech support isn't worth the time and effort. They nearly all work off of scripts and if your problem isn't on the script, they can't fix it. If your problem is on the script then it's a common problem and you can find the answer online by simply Googling the issue. If you can't find a solution online then post the problem to a forum (there are lots of support forums out there including this one) and you'll get an answer.

Re: Impossible to call Premier PC Support

Cats3000 — Sat, 18 Nov 2017 11:47:54 GMT

Apple tech support IS worth the time and effort an the cost of Apple Care to extend it. We've had excellent results when we've had to use it.

Re: Impossible to call Premier PC Support

apple1964 — Sat, 18 Nov 2017 14:19:06 GMT

I noticed that the O/P is a first time poster...hard to believe that she would hold on the phone all those hours. Something is off about this thread which is usually the norm with first time postings.

Re: Impossible to call Premier PC Support

glb613 — Sat, 18 Nov 2017 14:33:02 GMT

@apple1964 wrote:
I noticed that the O/P is a first time poster...hard to believe that she would hold on the phone all those hours. Something is off about this thread which is usually the norm with first time postings.

Ooops, I missed it. I'm with you and normally don't offer advice to a first time posters complaining about QVC or in the case, Premier PC support. Oh well, my advice is still good if someone having computer problems.

Re: Impossible to call Premier PC Support

qvcperson — Sat, 18 Nov 2017 18:57:12 GMT

Exactly!!!! I have done the same thing! I called today to check again and I was "caller number 23". A few weeks ago I got online help, the person said I had malware and so I asked why trend micro had not stopped it... got a weird answer, but purchased MalwareBytes from them to fix it. The problem was not fixed, my contact was dropped, and the next hour the Account Suspended showed up on their webpages. I immediately contacted my credit card and cancelled the MalwareBytes and put an alert on the card. I sent QVC an email and am waiting for a response. Feeling ripped off. I need real tech support, as per what I paid for when I purchased the laptop.

Re: Impossible to call Premier PC Support

Kevinsmom — Sat, 18 Nov 2017 19:35:33 GMT

QVC is no longer using Premier Tech Support. I got an email this week stating that they will be using Tech Live Connect instead. You have to go to their website to register. I would call QVC customer service to get info. Good luck.

Re: Impossible to call Premier PC Support

LavLori — Mon, 27 Nov 2017 16:57:13 GMT

I am not happy either!!! The Premier Support is NOT w/QVC and in transition w/another company. I Can Not get into my computer and have NO -- Tech help!!! Wow, lame!

Re: Impossible to call Premier PC Support

heart of savino — Mon, 27 Nov 2017 18:16:39 GMT

QVC no longer uses premier tech support.I received a letter they use TECH LIVE CONNECT. they told me to register with them but when i tried my computer warned me this is not a safe website and logged me off.i dinot know if this is a scam but there is a number to call 1-800 648 5998.I called QVC customer service but they didnot know\ what I was talking about.

try calling that number and let us know if its legit taking over qvc purchases for tech support.

Re: Impossible to call Premier PC Support

Spurt — Mon, 27 Nov 2017 20:24:00 GMT

@Exercise4 me wrote:
My computer was hacked and I lost access to Prmier PC Support. I can't contact them online because when I go to supportmefirst.com, I get a screen that tells me that my account has been suspended. I have been on hold today for 11 1/2 hrs. I was #11 in the cue when I started and am now #4. Twice today, I was bumped back a number. The on air presentations make it look easy to get help. Last night I was on hold 7 hrs and had to hang up. So far QVC has been no help. Does anyone know how I can contact Premier PC? I can't believe QVC would allow a company like this to partner with their products.

@Exercise4 me

GOOD LUCK TO YOU with your PC problem...............

Years ago I purchased a PC from QVC....(hey I was new and didnt know any better)..Right after 30 day period for return had run out--the computer stopped working.....Oh yes their lovely support....I called and relayed my problem then was transferred to a Supervisor that confirmed the problem...was given a ticket# and a Supervisor's phone number and extension...never heard back from and when I called the number got a recording "mailbox full".....called again given the runaround, called QVC and they connected me with someone they sent out a tech rep 3 times...still couldnt get the thing to work---all I wanted was a working replacement....I had it for less than 60 days...After calls to QVC corporate I was told a Supervisor from the PC company would call to arrange for a replacement to be sent to me....and I could expect the call by 7PM...well at 5 til 7 I received a call from a very rude person that said they would arrange a pickup for the non-working PC and if they didnt get it by a specific date I would be charged for both computers---DO YOU UNDERSTAND--he shouted....oh they botched the pickup time for the non-working PC and I took a vacation day off of work to for that...had to arrange for a second day....I FINALLY got a working computer....such a HASTLE........

When I bought my next PC I got it from Best Buy--easy and quick transaction, fully working PC-- no problems---good price too!!!

Never buy a PC from QVC....thats my advice!

Re: Impossible to call Premier PC Support

Spurt — Mon, 27 Nov 2017 20:27:46 GMT

@Kevinsmom wrote:
QVC is no longer using Premier Tech Support. I got an email this week stating that they will be using Tech Live Connect instead. You have to go to their website to register. I would call QVC customer service to get info. Good luck.

@Kevinsmom

And how could they read the email and/or register if their PC isnt working.............

Yep, your right i would start calling PC Corporate Office and complaining.............

Re: Impossible to call Premier PC Support

homedecor1 — Tue, 28 Nov 2017 05:19:25 GMT

And this is why I'd never buy a computer from Q! They bundle and promise so much cr#p (which you are paying for needlessly).

when Apple products first appeared on Q I was "tempted" to buy IPad because of all the extras & technical support service contract.

I called Apple directly (customer service) and I learned a very important thing: the technical support they offer is a 3rd party and not affiliated at all with AppleCare. Therefore, I didn't buy plus I told the Apple rep what "bundle" and series Q was offering. Turned out what they were offering was not the newest version & 1/2 those things I wouldn't need.

in addition, I've learned a lot from the tech savvy posters here -- so thanks for always "warning us" less tech savvy Q shoppers!!!

I bought all my Apple products directly at Apple & they do have a great financing program (no interest in some instances) if you're interested!

Re: Impossible to call Premier PC Support

sipp — Tue, 28 Nov 2017 06:28:49 GMT

You bought Malware Bytes? I may be mistaken- but I think it's a free download.

Re: Impossible to call Premier PC Support

gardenman — Tue, 28 Nov 2017 12:15:07 GMT

@sipp wrote:
You bought Malware Bytes? I may be mistaken- but I think it's a free download.

There are at least two versions of Malwarebytes. A free, use on demand version, and a paid version that's always on, always looking for issues and reporting them. The paid version automatically updates itself and is on guard 24/7. The free version you typically use only when you suspect there's already a problem. The paid version prevents problems (as much as possible anyway) and the free version helps to undo a mess once it's happened.

Re: Impossible to call Premier PC Support

apple1964 — Tue, 28 Nov 2017 14:32:45 GMT

Premier is by far the worst of the worst in tech support. They have had a lot of bad reviews on you tube and I heard about people complaining on these forums about them. I would never order any device on a shopping channel. They are older models and there software is not needed in most cases. Always go with the source and do your research and know what you want and need. That is my advice.

Re: Impossible to call Premier PC Support

cheap1 — Sat, 02 Dec 2017 21:28:53 GMT

i am trying to get the LIFETIME premier support for an hp computer i purchased last december but the site is down and the phone number is disconnected. So much for the LIFETIME support. Anybody have any leads?

Re: Impossible to call Premier PC Support

AWatts — Sun, 03 Dec 2017 05:04:48 GMT

I was having the same problem. I called QVC customer service and they said the company went out of business. They are now using another company called Tech Live Connect but they (QVC) have to register you. They said someone will be calling me within 5 days. We will see. I suggest you call QVC customer service as well. We need to put pressurer on them (QVC) for selling a product that is not working.