topic Re: Software bundle with HP laptop in Electronics

Software bundle with HP laptop

FranandZoe — Sun, 17 Dec 2017 14:12:49 GMT

Has anyone actually received the software bundle that was supposed to come with your HP laptop? (I haven't yet.)

Re: Software bundle with HP laptop

wrecker — Sun, 17 Dec 2017 14:50:06 GMT

DId not get mine either and can't find anyone at the Qor HP to help me. Also very disappointed that the backlit keys do not work either. Considering sending this back no help or support.

Re: Software bundle with HP laptop

MKR14 — Sun, 17 Dec 2017 19:33:41 GMT

@FranandZoe Yes. I received my software in the mail about two weeks after I got the computer.

Some complain the computer is useless without the software but that is not true. I am using the antivirus McAfee free 30 day trial until I add free BitDefender to it. You need to delete the McAfee from the ControlPanel when you add a new Antivirus “before” you installed the new one. That way it doesn’t conflict with each other.

All of the software has a code with each one and mine came in a small padded brown packet in the regular mail. It is just a folded card with the codes inside. The Greeting Card Program has NO CODE. Just bring up the site enclosed with the packet and hit Download next to the card program. Most of the others you hit Redeem and put in your code.

Due the backlog of mail at the Post Office it may take longer.

I hope this helps.

@wrecker There “is a button on the top of the keyboard” F5 you need to hit to Turn On the backlit keys. It is like — — — and is the sixth key from the left side. This turns it on and off. I love the backlit keyboard. It is on the i5 HP Laptop TSV.

Re: Software bundle with HP laptop

FranandZoe — Mon, 18 Dec 2017 04:46:59 GMT

Thank you both!

Re: Software bundle with HP laptop

qvcaddition — Tue, 19 Dec 2017 08:23:59 GMT

@wrecker

@wrecker wrote:
DId not get mine either and can't find anyone at the Qor HP to help me. Also very disappointed that the backlit keys do not work either. Considering sending this back no help or support.

There is support. I,m in bed now, but if you are interested, I will post the HP support number tomorrow. I USED IT TODAY. They also sent me a tutorial online, but fixed my problem. I was so frustrated, and ready to send this back. They walked me through it. Then I had a problem with office and called them and got walked through that also.

Re: Software bundle with HP laptop

wrecker — Tue, 19 Dec 2017 18:26:19 GMT

That would be terrific and much appreciated! Got the backlit keys working thanks to another post but would still like the software bundle. You expect to get what you paid for Thank you so much. Merry Christmas

Re: Software bundle with HP laptop

wrecker — Tue, 19 Dec 2017 18:28:09 GMT

Thank you!! Backlit keys now working but I still need software bundle....over three weeks and nothing.

Re: Software bundle with HP laptop

MKR14 — Tue, 19 Dec 2017 21:53:24 GMT

I noticed after the Windows 10 updates that the backlit keyboard was not lit on mine. That is when I remembered to hit the F5 key on the keyboard and it was on again! That is how you turn it on and off.

I had seen how to turn it on and off on one of the shows demos with Alex. I would have been frustrated too if I had not seen this.

“Mod Beth QVC in CS helped me with the website to get to the software as it has a special code after .com and I am sure she would be glad to help you also. She can look your account up to see that you purchased the HP computer. She’s an asset to our forums.

Re: Software bundle with HP laptop

wrecker — Wed, 20 Dec 2017 02:40:47 GMT

Thanks for the info. I am new to the forums and unsure how to reach a Mod.

My time is running out on my virus protection and since I should have it in bundle I do not want to purchase a different kind. Could any one tell me how to reach a Mod

Re: Software bundle with HP laptop

MKR14 — Wed, 20 Dec 2017 12:02:54 GMT

@wrecker Email to QVCSocialTeam@qvc.com

The Mods answer pretty quickly. QVC needs to get the information to the customers that didn’t receive the software package.

Hope this helps you.

Re: Software bundle with HP laptop

wrecker — Wed, 20 Dec 2017 18:03:43 GMT

Thank you ! It does help.

Re: Software bundle with HP laptop

anonymous23 — Thu, 21 Dec 2017 18:29:31 GMT

I still have not received my Software Bundle!

Re: Software bundle with HP laptop

anonymous23 — Thu, 21 Dec 2017 19:25:55 GMT

@FranandZoe

I just did a live Chat online with customer service. She said to look at the invoice on the outer box (the taped invoice on the outside of box). Cut it out gingerly. It is in there! It was sitting in with the invoice on the outer box. I would never have known that and no one told me until just now.

Check your outer box and pull out the all the paperwork, invoice and software bundle card. Good luck!