topic Re: Echo problems in Electronics

Echo problems

patbz — Tue, 05 Dec 2017 16:49:44 GMT

We love all three of our Echo devices and now have a problem(that will also affect you if you have a device). Last night DH tried to select our nightly music (from his Galaxy 7 phone) with the Alexa ap but goggles for Prime Music were missing. So this morning we called Help (overseas call center). Tech didnt /couldn't help us, so I called Help again and insisted on US based tech. DH talked to her with sand result until we were "disconnected". Then I sent an email (no response yet). Then we called again and told them they have a big, system side problem. This time we got a U.S. based supervisory tech. Bottom line: they didn't know developers changed this last night until 3 or them tried to pull it up on their phones with no success. Supervisor agreed that this is a BIG problem. I'm sure it will be fixed very soon!

Re: Echo problems

Nightowlz — Tue, 05 Dec 2017 17:14:19 GMT

I have an Echo. Im confused as to what you are saying???

What's the issue?

Re: Echo problems

patbz — Tue, 05 Dec 2017 17:22:57 GMT

If you use your cell phone to control your Echo device now you can't (Amazon wasn't aware of this problem until my third call to them).

Re: Echo problems

Nightowlz — Tue, 05 Dec 2017 18:11:39 GMT

@patbz wrote:
If you use your cell phone to control your Echo device now you can't (Amazon wasn't aware of this problem until my third call to them).

@patbz I have not tried to do that. I just talk straight to the Echo or Dot. I will have to ask DH if he has tried it thru his phone. I don't really use them that much. I tell her to play songs sometimes. I use the Dot to control our AC while sleeping. I like being able to turn on the heat to warm up the house before I crawl out of bed.

Re: Echo problems

Sooner — Tue, 05 Dec 2017 18:19:29 GMT

@Nightowlz wrote:
@patbz wrote:
If you use your cell phone to control your Echo device now you can't (Amazon wasn't aware of this problem until my third call to them).
@patbz I have not tried to do that. I just talk straight to the Echo or Dot. I will have to ask DH if he has tried it thru his phone. I don't really use them that much. I tell her to play songs sometimes. I use the Dot to control our AC while sleeping. I like being able to turn on the heat to warm up the house before I crawl out of bed.

@Nightowlz Do you have a Nest or other brand thermostat that works with that?

Re: Echo problems

Nightowlz — Fri, 08 Dec 2017 16:56:49 GMT

@Sooner

We have the Nest thermostat. I bought it last year at Black Friday.

Our other fire detector & carbon monoxide detector needed to be replaced so we bought the Nest thermostat & Smoke Detector.

It sure is nice being able to control the thermostat from bed instead of getting up. When I get hot in the summer I can turn on the AC. In the winter I can turn on the heat before we get up since it's set on 63° when we go to bed.

Just got the Ring Doorbell & really like it too. Now we know when someone is out front messing around. I like knowing when USPS or UPS drops off packages so I can get them off the porch before someone steals them.

A stray cat has set it off in the middle of the night when it shows up on the front porch to jump in a chair to sleep.

I also have some of the TP Link Plug-Ins on our lamps that I can control while not home so it looks like someone is home.