topic Re: Can Any Mac users help me - printer "offline" in Electronics

Can Any Mac users help me - printer "offline"

homedecor1 — Mon, 13 Nov 2017 05:04:52 GMT

I am somewhat perplexed - I moved my computer (total disconnect).

After i I set it up again the printer reads "offline" although the jobs are in print cue! Ugh...days I've been trying to figure what could have happened. I thought maybe it was out of ink which then it won't work so I bought new cartridges. Nope not that!

Its a canon model. I bought new USB printer cable & downloaded the updated software. I go to "add+ " printer on system preferences & the error message reads "cannot find printer".

Oh, I deleted the printer as the office max sales rep said I needed to do this & re-download setup. Ugh🙄

I am just wondering if it's a simple problem & I will call Apple tomorrow OR buy a new printer. I could never get it to be wireless therefore I've used the cable vs wireless. The printer is 2 years old hardly used just for minor printing jobs.

Any suggestions??? Thank you!!!!

I added a pic of what comes up when I hit "+" printer.

Re: Can Any Mac users help me - printer "offline"

NicksmomESQ — Mon, 13 Nov 2017 04:40:00 GMT

I think your best bet is to call Apple 🍎.Good luck!!

Re: Can Any Mac users help me - printer "offline"

Kachina624 — Mon, 13 Nov 2017 04:42:48 GMT

@homedecor1Is it possible you may need to re-enter the modem/router password again as though it was brand new?

Re: Can Any Mac users help me - printer "offline"

homedecor1 — Mon, 13 Nov 2017 04:52:15 GMT

@Kachina624

it never was wireless therefore not connected thru my router. When our cable provider switched our modem & boxes to Spectrum I could not get it to "connect".

i wish there was a way to explain my problem better and ty but I guess call to Apple may fix it!

Re: Can Any Mac users help me - printer "offline"

jewel3 — Mon, 13 Nov 2017 04:54:17 GMT

This happens to me sometimes. Update your printer drivers if not up to date. I generally power down Mac and printer, unplug and re plug in printer, power up computer, then printer. You have probably done this already. I do use a wireless connection, though. So frustrating.

Re: Can Any Mac users help me - printer "offline"

homedecor1 — Mon, 13 Nov 2017 05:02:17 GMT

@jewel3

thank you!!! I think I've done 20 times. I appreciate your suggestion BUT I guess it's probably something "simple" and before I buy new printer I'll call Apple!

Re: Can Any Mac users help me - printer "offline"

jewel3 — Mon, 13 Nov 2017 05:04:18 GMT

Please let us know what they say. Last time this happened to me I walked away in frustration and my printed docs were there all printed the next morning. Go figure.

Re: Can Any Mac users help me - printer "offline"

glb613 — Mon, 13 Nov 2017 11:07:42 GMT

@homedecor1 wrote:
I am somewhat perplexed - I moved my computer (total disconnect).

After i I set it up again the printer reads "offline" although the jobs are in print cue! Ugh...days I've been trying to figure what could have happened. I thought maybe it was out of ink which then it won't work so I bought new cartridges. Nope not that!

Its a canon model. I bought new USB printer cable & downloaded the updated software. I go to "add+ " printer on system preferences & the error message reads "cannot find printer".

Oh, I deleted the printer as the office max sales rep said I needed to do this & re-download setup. Ugh🙄

I am just wondering if it's a simple problem & I will call Apple tomorrow OR buy a new printer. I could never get it to be wireless therefore I've used the cable vs wireless. The printer is 2 years old hardly used just for minor printing jobs.

Any suggestions??? Thank you!!!!

I added a pic of what comes up when I hit "+" printer.

Have you tried a different USB port/connection? I'd suggest you shutdown the computer, unplug the printer cable, restart the computer, plug in the printer, turn it on and try adding a printer. If it doesn't work, and Apple support tells you to do this, you can tell them you did and it didn't work.

Re: Can Any Mac users help me - printer "offline"

anin — Mon, 13 Nov 2017 13:18:48 GMT

Call the apple service..

Re: Can Any Mac users help me - printer "offline"

Sweetbay magnolia — Mon, 13 Nov 2017 13:40:52 GMT

Is that printer set as the "default" in Settings?

Re: Can Any Mac users help me - printer "offline"

gardenman — Mon, 13 Nov 2017 14:21:27 GMT

The obvious thing is to check and be sure the printer is turned on. (I know, any idiot knows that, but sometimes the obvious things are easiest to overlook.)

I have this ridiculous Blu-Ray player that drove me nuts when I first got it as the power light lights up only when the power is off. Turn it on and there's no sign it's on. Turn it off and the power light comes on. For longer than I like to think about, I was turning it off, thinking I was turning it on and then confused why it wasn't working. Eventually I tried using it while it was "off" (no light) and miracle of miracles, it worked! (In my defense I'm one of those rare idiots who actually reads the owner's manual and the manual specified that the power light would come on when the player was on. I foolishly believed them.)

If the printer is turned on and still functional then the problem lies elsewhere. If a different USB port doesn't help then you could be in trouble. I don't know if you've updated your OS lately, but if you have, it's posible the new OS isn't compatible with your current printer. If there's a new updated driver available that might solve the problem. If it's an older printer, then getting an updated driver could be impossilbe.

Re: Can Any Mac users help me - printer "offline"

Zhills — Mon, 13 Nov 2017 14:37:39 GMT

I have a PC but I have this happen when my computer was "updated" by Microsoft. Once I had to uninstall and reinstall the printer. I know you have an Apple but they are not that different.

Re: Can Any Mac users help me - printer "offline"

last mango — Tue, 14 Nov 2017 04:27:16 GMT

I have a Canon printer and I used to get that message. I remember something about having to select “network” when setting it up but I can’t remember the specifics. I will see if i can find something on the web. Here is what someone suggested:

Thanks everyone for suggestions. Here's what worked: powered down printer, iMac, laptops; reset router; brought printer online with router; restarted iMac and magically it found ALL wireless printers in the house. Laptops were brought online and also found ALL wireless printers.

try this out and see if it works.

Re: Can Any Mac users help me - printer "offline"

last mango — Tue, 14 Nov 2017 04:35:30 GMT

Ok I found this - it is a bit long- but read it a few times and follow what they did where it is bold typed. They had an Mg800 printer - whatever that is— but sub in your printer for that. Also be sure to choose canon IJ network when that is a selection- I think that is what tripped me up when this happened.

These are the steps:
Go to canon.com/usa OR usa.canon.com (the 1st link takes you to usa.canon.com)
In the search field, enter MG6821 - this will bring you to the Downloads & Drivers page for this printer
When I got to this page, it detected my OS - Mac OS X El Capitan 10.11.1
FIRST download MG6800 series CUPS Printer Driver Ver 13.6.0.0 (OS X) - this is the Canon IJ Printer Driver
After the .dmg file is downloaded, click to open and install
SECOND download ICE Driver Ver. 4.1.2 (OS X) - this is a scanner driver for this printer
After the .dmg file is downloaded, click to open and install
ON THE PRINTER ITSELF, go to the screen and select LAN settings --> Wireless LAN setup --> Standard setup
You will get Searching for wireless router
In my case, my guest LAN was found
Select the LAN and follow the prompts to enter the password - after this, my printer was on my guest LAN
Back to your computer: System Preferences --> Printers and Scanners
Click on the plus sign (+) to add the printer
Wait a bit -- the first MG6800 printer that comes up in the list is Multitask Bonjour - you do not want this one. Also, do not select the MG6800 that is listed under Nearby printers -- you won't get the correct one, which is Canon IJNetwork
The 2nd one that comes up in the list is the one you want - it says Canon IJNetwork
Select Canon IJNetwork to add it to your network - at this point, the printer, your computer, and your LAN should be coexisting in harmony with each other
THIRD download IJ Scan Utility Verx. 2.1.6 (OS X) - this is optional, but I have already used it, and it works nicely for "easy" scans
After the .dmg file is downloaded, click to open and install
Do a test print and test scan